Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... See more
Company replied
Location
Switch location7 South Street, DT1 1BL Dorchester, GB
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The lady that served us was absolutely brilliant and knowledgeable She took her time to explain how to use things we was interested in. like the spatula cause said that you change the design can take... See more
Company replied
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... See more
Bought a cheaper pestle and mortar as a gift in another shop but once home found that the pestle was deformed, so returned it and brought one from Procook. The quality of the item was much better, th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7 South Street, DT1 1BL, Dorchester, United Kingdom
4.8
Excellent
729 reviews
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Took initiative. Engaging.
I was about to leave thinking that what I wanted wasn't there. The member of staff asked if I was looking for something in particular and she took me straight to it.
Then she engaged in conversation about cooking amd food. Was great!
October 4, 2025
Reply from ProCook - Dorchester
We're glad you enjoyed your experience. It's wonderful to hear that our staff was able to assist you in finding what you needed and that you enjoyed the conversation. We appreciate your feedback!
Straight forward
Straight forward, very helpful staff, would always shop in ProCook.
September 30, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful.
Reply from ProCook - Dorchester
We appreciate you letting us know our staff was helpful, polite, and friendly; it means a lot to us.
Good service.
September 27, 2025
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful assistant
September 27, 2025
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Procook always delivers quality…
Procook always delivers quality products, exemplary customer service and makes me keep returning for more!
September 17, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to share your thoughts! We are so happy to hear that you find our products high quality and our customer service exemplary, making you return for more.
Excellent customer service.
September 28, 2025
Reply from ProCook - Dorchester
We appreciate your positive feedback. We are so happy to hear that our staff was friendly and helpful to you.
Very helpful and polite staff
September 24, 2025
Reply from ProCook - Dorchester
We appreciate your feedback! We're so happy our staff was polite and helpful to you, and we thank you for letting us know.
Lots of choice at competitive prices
The choice of products in the shop along with competitive pricing made my visit very worthwhile. Also, the staff were very helpful.
September 13, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to share your feedback. We're so happy to hear that you found our product selection and pricing worthwhile, and that our staff were helpful!
Great service Jason gave us great…
Great service Jason gave us great service clearly had a passion for giving great customer experience, new his product and gave great advice what would suit me best, very good highly recommend
September 16, 2025
Reply from ProCook - Dorchester
We're happy to hear that you had a great experience. It's wonderful to know that our team member's product knowledge and advice were helpful. We appreciate your recommendation.
Friendly
Friendly, helpful and informed assistants. Well stocked store and equipment easily accessible.
September 11, 2025
Needed a new frying pan so popped into…
Needed a new frying pan so popped into Dorchester ProCook, the staff were pleasant and extremely helpful in explaining the various pans they had there and compatibility with different hobs etc and prices. Thanks to their abundant enthusiasm I got carried away and ended up buying two!...😲
September 15, 2025
Reply from ProCook - Dorchester
We're happy to hear that our Dorchester staff were pleasant and helpful in explaining our frying pans. It's great to know their enthusiasm led to you purchasing two! We appreciate your positive feedback.
Reply from ProCook - Dorchester
We appreciate your positive feedback. We are so happy to hear that our staff was knowledgeable, polite, and very helpful to you. Thank you.
Very helpful salesperson
Very helpful salesperson. Not pushy. Very knowledgeable and was able to explain the difference in the products I was looking at. The personal knowledge she had helped me make my decision too.
September 13, 2025
Reply from ProCook - Dorchester
We're happy to hear that our salesperson was so helpful and knowledgeable without being pushy! We're glad their expertise helped you make your decision.
Good service polite staff
September 9, 2025
Excellent customer service
September 7, 2025
Staff very helpful
Staff very helpful, prompt with information.
Great selection of kitchen products.
September 5, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and prompt, and that you enjoyed our selection.
Pan had stains that won’t come off…
Pan had stains that won’t come off after first use boiling water for pasta
September 5, 2025
Reply from ProCook - Dorchester
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Excellent staffExcellent product knowledge from the…
Excellent product knowledge from the young lady that served us.
September 5, 2025
Reply from ProCook - Dorchester
We appreciate you sharing your experience! We're so happy to hear that you were impressed with our staff's product knowledge.
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