Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... See more
Company replied
Location
Switch location7 South Street, DT1 1BL Dorchester, GB
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See what reviewers are saying
The lady that served us was absolutely brilliant and knowledgeable She took her time to explain how to use things we was interested in. like the spatula cause said that you change the design can take... See more
Company replied
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... See more
Bought a cheaper pestle and mortar as a gift in another shop but once home found that the pestle was deformed, so returned it and brought one from Procook. The quality of the item was much better, th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7 South Street, DT1 1BL, Dorchester, United Kingdom
4.8
Excellent
729 reviews
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Reply from ProCook - Dorchester
We appreciate your positive feedback regarding our helpful staff and wide range of products; we are so happy you enjoyed them!
Reply from ProCook - Dorchester
We regret the slow service. We'll look into how we can improve our service speed for everyone.
Finding precisely the type of product…
Finding precisely the type of product and design we were looking for - a humble sink tidy.
October 28, 2025
Reply from ProCook - Dorchester
We're happy to hear that you found the sink tidy you were looking for. Thank you for sharing your positive experience with our product and design!
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We are so happy to hear our service was quick, friendly, and knowledgeable.
Very helpful patient staff
October 25, 2025
Reply from ProCook - Dorchester
We appreciate you letting us know that our staff was patient and helpful. Thank you for your positive feedback!
Reply from ProCook - Dorchester
We appreciate your positive feedback on our excellent products and service; we are so happy you are pleased!
A large shop with space to display
A large shop with space to display. Helpful staff and good location on the high street. Their own brand cookware is heavyweight and good quality that will endure and is backed by guarantee. Impressed by the value of their coffee machines.
October 22, 2025
Reply from ProCook - Dorchester
We're glad you appreciate our spacious shop, helpful staff, and convenient location. It's great to know you're impressed with the quality and value of our cookware and coffee machines. Thanks for your feedback!
Staff were very help full and friendly …
Staff were very help full and friendly great prices I would recommend this place to everyone
October 18, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and friendly and our prices great.
Very helpful shop assistant
The shop assistant was so knowledgeable about the products she sold. We asked about a coffee machine and she was so helpful.
October 21, 2025
Reply from ProCook - Dorchester
We're so glad to hear that our shop assistant was knowledgeable and helpful when you inquired about a coffee machine. We appreciate you sharing your experience!
Reply from ProCook - Dorchester
We appreciate you letting us know about our good selection and friendly, helpful staff; it means a lot to our team.
Good service
October 13, 2025
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very pleasant staff.
Very pleasant staff.
Very helpful.
Left with what I went in for,
Even if it’s a bit early, shopping for Christmas presents.
October 15, 2025
Reply from ProCook - Dorchester
We're happy to hear that our staff was helpful and pleasant! We appreciate you starting your Christmas shopping with us and thank you for your positive feedback.
Shop in Dorchester open on a Sunday
Shop in Dorchester open on a Sunday. Great selection of products, in my case frying pans at a range of prices.
October 12, 2025
Reply from ProCook - Dorchester
We're happy to hear that you found our Dorchester shop open on Sunday with a great selection of frying pans. Thank you for your positive feedback!
Fantastic customer service and so…
Fantastic customer service and so helpful lovely staff
October 13, 2025
Reply from ProCook - Dorchester
We appreciate your positive feedback! We are so happy to hear that our staff was lovely, helpful, and provided fantastic customer service.
lovely staff
Really lovely staff, I bought 2 pie dishes which they checked over before wrapping and replaced one as it had a slight chip on it, which was nice of them to do!
October 8, 2025
Reply from ProCook - Dorchester
We're happy to hear you had a positive experience with our staff. We appreciate that you noticed how we checked your pie dishes and replaced the chipped one. Thank you for your feedback!
Excellent service
October 10, 2025
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent range of goods
The shop had everything I was looking for, including an elusive serrated utility knife, and the assistant was helpful, and knowledgeable about the items I wanted.
October 10, 2025
Reply from ProCook - Dorchester
We're happy to hear that you found everything you were looking for and that our assistant was helpful and knowledgeable. Thank you for your positive feedback; we appreciate it!
Very helpful staff and a great product.
October 4, 2025
Reply from ProCook - Dorchester
We appreciate your positive feedback regarding our helpful staff and great product; we are so happy you enjoyed them!
The friendly Staff.
October 6, 2025
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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