Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... See more
Company replied
Location
Switch location7 South Street, DT1 1BL Dorchester, GB
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See what reviewers are saying
The lady that served us was absolutely brilliant and knowledgeable She took her time to explain how to use things we was interested in. like the spatula cause said that you change the design can take... See more
Company replied
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... See more
Bought a cheaper pestle and mortar as a gift in another shop but once home found that the pestle was deformed, so returned it and brought one from Procook. The quality of the item was much better, th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7 South Street, DT1 1BL, Dorchester, United Kingdom
4.8
Excellent
729 reviews
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The Dorchester team are amazing
The Dorchester team are amazing! I had a problem with the delivery company messing me around, they sorted it out and change the company, I had my product within the next 2 days.
Thank you so much for your quick response and kind phone manner.
November 19, 2025
Reply from ProCook - Dorchester
We're happy to hear that we could resolve the delivery issue and get your product to you quickly. Thank you so much for your positive feedback and kind words.
Extremely helpful staff
Extremely helpful staff. I have a problem with one of my Saucepans leaking water onto the hob after being in the dishwasher. The staff member explained how I could get it replaced and that you have my purchasing history on the computer. I bought the saucepans online so she checked where my nearest shop was (Spalding).
November 20, 2025
Reply from ProCook - Dorchester
We're happy to hear that our staff was so helpful! It's great to know the information about replacing your saucepan and locating your nearest shop was useful. Thank you for your positive feedback.
Helpful pleasant staff.
November 20, 2025
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent customer service.
Excellent customer service.
I wanted to buy a good quality knife set
Staff were extremely knowledgeable and helpful
Being able to handle and chop vegetables,to compare was excellent.
November 19, 2025
Reply from ProCook - Dorchester
We're delighted to hear about the excellent customer service you experienced. It's great to know our staff were knowledgeable and helpful when you wanted to buy a knife set, and that you were able to compare them.
I unsubscribed but yiu did not take it…
I unsubscribed but yiu did not take it into account.
I never knowingly subscribed and have no desire to continue getting emails from you
November 15, 2025
Reply from ProCook - Dorchester
Thank you for your review. We'll investigate why you're still receiving emails and correct it right away.
Reply from ProCook - Dorchester
We're happy to hear that you found what you needed! Thank you for your positive feedback; we appreciate it.
Friendly and helpfull service
November 18, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us a review. We are so happy you found our service friendly and helpful.
Very helpful staff and good stock
November 13, 2025
Reply from ProCook - Dorchester
We appreciate your positive feedback regarding our helpful staff and good stock; we are so happy you enjoyed them!
Quality Assured
Was assured of the quality of purchased product by the assistant, particularly in that I was able to register my guarantee on such products there and then,
November 16, 2025
Reply from ProCook - Dorchester
We're so glad to hear that you were assured of the product's quality and that you were able to register your guarantee immediately. We appreciate your positive feedback!
A really friendly gentleman served us
A really friendly gentleman served us, asked if we needed help but let us browse without harassing us.
November 13, 2025
Reply from ProCook - Dorchester
We're happy to hear that you appreciated our team member's friendly service and attentiveness! Thank you for your positive feedback and for taking the time to share your experience.
Beautiful shop and excellent customer…
Beautiful shop and excellent customer service.
November 13, 2025
Reply from ProCook - Dorchester
We appreciate your positive feedback! We are so glad you enjoyed our beautiful shop and excellent customer service.
Always a positive experience in Pro…
Always a positive experience in Pro Cook in Dorchester the staff are very friendly and helpful.
November 14, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you consistently have a positive experience and find our staff friendly and helpful.
Excellent customer service
Always lots of help available from friendly staff who know their stuff!
November 14, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear our friendly staff were helpful and knowledgeable.
Fantastic shop
Fantastic shop, great range of products well laid out.
Helpful staff. Impresssive.
November 14, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our product range and found our staff helpful.
Very helpful staff and accommodating when collecting our purchase
Very helpful staff
November 11, 2025
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Amazing customer service
I went to the Procook store in Dorchester, and the young lady in there was amazing.
She was very friendly and knowledgeable, and went out of her way to let me demo some knives and answer my many questions.
I went in for browse,but left happy with £170 worth of kitchen tools.
I will definitely be shopping there again.
November 10, 2025
Reply from ProCook - Dorchester
We're happy to hear that you had such a positive experience in our Dorchester store. We appreciate your kind words regarding our team member's knowledge and helpfulness. It's great to know you found what you needed and we look forward to seeing you again.
Helpful service
I needed to replace my old wok with a new one and the assistant helped me and I'm happy with my decision based on her knowledge ,
November 7, 2025
Reply from ProCook - Dorchester
We're happy to hear that our assistant's knowledge helped you choose a new wok! We appreciate you sharing your positive experience with us.
Brilliant
Brilliant
A fabulous shop
Staff knowledgable and really
Helpful.
As a visitor to Dorchester , I will definitely come back
Best cook shop around
November 4, 2025
Reply from ProCook - Dorchester
We're so happy to hear that you consider our shop fabulous and our staff knowledgeable and helpful. We appreciate your positive feedback and hope to see you again when you visit Dorchester!
I wanted to by a new wok
I wanted to by a new wok. The assistant was extremely helpful and talked me through the different products and I bought a new wok.
November 4, 2025
Reply from ProCook - Dorchester
We're glad you found our assistant helpful in choosing your new wok. It's great to know that you had a positive shopping experience with us. Thanks for your feedback.
A very good service with friendly staff. very…
The young lady who served me was very helpful and had a good knowledge of her stock.This is the second time I have been served by her and she is always approachable to go to for help.Well done.
November 7, 2025
Reply from ProCook - Dorchester
We're delighted to hear that the young lady who assisted you was very helpful and knowledgeable. We appreciate you mentioning her approachability and willingness to help. Thank you for your positive feedback!
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