Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... See more
Company replied
Location
Switch location7 South Street, DT1 1BL Dorchester, GB
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See what reviewers are saying
The lady that served us was absolutely brilliant and knowledgeable She took her time to explain how to use things we was interested in. like the spatula cause said that you change the design can take... See more
Company replied
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... See more
Bought a cheaper pestle and mortar as a gift in another shop but once home found that the pestle was deformed, so returned it and brought one from Procook. The quality of the item was much better, th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7 South Street, DT1 1BL, Dorchester, United Kingdom
4.8
Excellent
729 reviews
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Good friendly staff
Oven tray purchased (to match one we had for Christmas) good selection available so no trouble finding an identical one. Polite and helpful staff, happy to call in again.
January 15, 2026
Reply from ProCook - Dorchester
We're happy to hear you found a matching oven tray and that our staff were polite and helpful. We appreciate that you're happy to call in again. Thanks for your feedback!
The shop has a good range of kitchen…
The shop has a good range of kitchen equipment and had the article I was looking for. The assistant explained the differences between the products.
January 13, 2026
Reply from ProCook - Dorchester
We appreciate you noting our selection and the helpful assistance. We are happy to hear that you found what you were looking for in our shop. Thanks for your feedback.
Helpful staff good quality products.
January 11, 2026
Reply from ProCook - Dorchester
We appreciate your positive feedback regarding our helpful staff and good quality products; we are so happy you enjoyed them!
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Dorchester
We appreciate you letting us know our staff was helpful! We are so happy to hear about your positive experience.
The assistances were polite
The assistances were polite, helpful and understanding of our requirements. Nothing was too much trouble for them, from finding the right implements at the right size and right quality.
January 7, 2026
Reply from ProCook - Dorchester
We're so happy to hear that our team was polite, helpful, and understanding of your needs. We appreciate your positive feedback regarding their dedication to finding the right implements for you.
Reply from ProCook - Dorchester
We appreciate your positive feedback! We're so happy to hear that you found our staff helpful and liked our products' quality.
Reply from ProCook - Dorchester
We appreciate your positive feedback; we are so happy to hear you found our product knowledge excellent!
Reply from ProCook - Dorchester
We appreciate you taking the time to share your positive experience with our team. We are happy to hear that we were helpful and professional.
Staff very helpful
December 14, 2025
Reply from ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The products are good and the staff are…
The products are good and the staff are very helpful
December 17, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy you liked our products and found our staff helpful.
I bought a knife from you previously…
I bought a knife from you previously and have now purchased a second. Excellent quality and the service from your staff was first class.
December 11, 2025
Reply from ProCook - Dorchester
We're happy to hear that you are pleased with the quality of your knives and the service you received. Thank you for your continued support and positive feedback!
Shop staff courtesy was appalling
Shop staff courtesy was appalling. They need how to engage with customers. They say all the right words but in a condescending way. Awful.
December 15, 2025
Reply from ProCook - Dorchester
Thank you for your review, we will pass these comments on to the store.
Helpful Staff
Helpful Staff. Bought knives as a present. Hope the recipiant likes them. Time will tell.
December 9, 2025
Reply from ProCook - Dorchester
We appreciate you acknowledging our helpful staff. We hope your gift is well-received and that the recipient enjoys the knives for a long time.
helpful staff
it was quite a busy shop but staff still were able to answer questions...
December 14, 2025
Reply from ProCook - Dorchester
We're happy to hear that our staff was helpful, even during a busy time. We appreciate your positive feedback and your recognition of our team's efforts.
Friendly staff
Friendly staff, good range of products, shop is well laid out, good offers.
December 13, 2025
Good service a helpful chap was…
Good service a helpful chap was serving. A nice Xmas discount as well!
December 12, 2025
Reply from ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our products.
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