Went in on Wednesday to look for a set of knives and block. The sales assistant was extremely helpful, explaining everything about each different product, she was so patient and knowledgeable. I boug... See more
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It was the first time I had visited your eastbourne store and was very pleasantly impressed. Nice set out with space to comfortably walk around. The stock was interesting and looked good quality. Th... See more
Company replied
Warm, friendly and professional staff, let me browse yet alert to any questions I had. Positive and encouraging way of higlighting special offers without being pushy. The products are first class, wel... See more
I went into the shop twice. I knew what I wanted but there was choice. After speaking with the assistant, who discussed my options, I said I would think and return. She wasn’t there at 5.30 but the re... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, United Kingdom
- 01323 385786
4.9
Excellent
236 reviews
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Wonderful shop
Really great selection in store, staff were all very friendly and helpful made sure I had what I wanted and that I noticed the offers they had on. Overall a brilliant shopping experience.
April 17, 2026
As usual I received attentive and…
As usual I received attentive and helpful service. There was a good choice of items at varying prices.
April 16, 2026
The staff was kind and patiently…
The staff was kind and patiently explained the pro and cons of different items as per your needs.
April 10, 2026
Polite knowledgeable staff
Polite knowledgeable staff, helpful product was less expensive than I expected. Good prices for great products
April 15, 2026
Very helpful knowledgeable staff plus a…
Very helpful knowledgeable staff plus a good choice of products.
April 14, 2026
May use AI-assist with repliesRead more
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The shop drew me in due to its…
The shop drew me in due to its beautiful lay out. Once in the member of staff was very welcoming and helpful without being overpowering.
Thank you
April 14, 2026
Reply from ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were drawn in by the shop's layout and that our staff was welcoming and helpful.
1st visit to the Eastbourne store and a…
1st visit to the Eastbourne store and a great experience. Good stock (of what I wanted/needed) and excellent customer service. I'm bound to return.
April 10, 2026
The gentleman in the shop was very…
The gentleman in the shop was very friendly and helpful
April 13, 2026
RETRACTED REVIEW.
RETRACTED REVIEW.
I recently gave Pro Cook Eastbourne a very poor review due to the poor handling of a refund for faulty goods.
I am now pleased to say that I completely retract that review. I returned to the store on Easter Monday and explained to the manager, Joe that it was now almost three months since I had returned my goods but hadn't yet received a refund. Joe took this in hand and promised to get to the bottom of why we hadn't received the promised refund then went over and above expectations and came and found us in a nearby coffee shop and told us he would process the refund himself.
I am pleased to say that the money has now arrived in my bank account.
Top marks and thanks to Joe for excellent customer service
April 6, 2026
Unprompted review
First class service
First class service! Ladies in Eastbourne store so helpful! Thank you 🤩
April 11, 2026
Reply from ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed our helpful staff and first-class service.
Staff were very helpful and…
Staff were very helpful and knowledgeable. Product has been superb so far! Always happy to go back to ProCook.
April 2, 2026
Reply from ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and knowledgeable and that you're enjoying the product.
The staff were very helpful and found…
The staff were very helpful and found everything I requested as I’m in a wheelchair it’s makes easier
March 31, 2026
Great shop and great shopping experience.
The shop assistant was extremely friendly and jolly, this makes all the difference to me as a customer.
April 4, 2026
Reply from ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Reply from ProCook - Eastbourne
We appreciate you letting us know our staff was friendly and supportive; it means a lot to our team.
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff made light work of renewing all our saucepans
March 29, 2026
Reply from ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our friendly and knowledgeable staff helped you.
Joe in the branch was excellent
Joe in the branch was excellent, made us aware of the ProCook deals on and slightly tailored what we wanted with what we eventually purchased.
April 3, 2026
Because the lady that served me was…
Because the lady that served me was just so professional and wonderful customer service qualities I was impressed nice 😊
April 4, 2026
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