Whilst looking for new saucepans due to buying an induction hob, the gentleman in the store was very knowledgeable and helped me choose what I needed and made sure it was what was suitable for my fami... See more
Company replied
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It was my first time visiting ProCook and three things struck me. First of all the range was really good, secondly prices were unexpectedly competitive as the shop looks quite expensive from outside.... See more
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Helpful assistant who gave us a choice of products to choose from, without being "pushy" when down to two of the products she helped us choose the right option for what we wanted the product for. will... See more
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I recently purchased a grill online. Unfortunately, it was too heavy for me. I returned it to my local store in Eastbourne where the staff are extremely nice, helpful and most importantly VERY cus... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, United Kingdom
- 01323 385786
4.8
Excellent
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service
April 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful staff
Very helpful staff, who enquired if we needed any help, without being pushy. Happy with the assistance given when we asked for help.
May 27, 2026
Reply from ProCook - Eastbourne
We're so glad our team was helpful and provided excellent assistance without being pushy. Thank you for your kind feedback!
Reply from ProCook - Eastbourne
We're glad you enjoyed the quality. We appreciate your feedback on pricing.
Kitchen accessories
Foundwhat I needed. Helpul staff and altogetherva pleasant experience
May 22, 2026
Reply from ProCook - Eastbourne
We're so glad you found what you needed and had a pleasant experience with our helpful staff! Thank you.
Fantastic knowledge and service
May 22, 2026
Reply from ProCook - Eastbourne
We appreciate your kind words.
Reply from ProCook - Eastbourne
We're happy you found our staff friendly and professional.
Staff friendly good quality goods
May 21, 2026
Reply from ProCook - Eastbourne
We appreciate your positive feedback!
new saucepans for induction hob
Whilst looking for new saucepans due to buying an induction hob, the gentleman in the store was very knowledgeable and helped me choose what I needed and made sure it was what was suitable for my family cooking needs. I came away with a complete new set of pans and was happy with the purchase. It was an even better price as they had 20% off due to the bank holiday weekend
May 25, 2026
Reply from ProCook - Eastbourne
We're happy to hear that our team provided such knowledgeable assistance in helping you select the perfect induction pans for your family's cooking needs. We appreciate your positive feedback on your purchase!
Reply from ProCook - Eastbourne
We're delighted you love our store and having us in Eastbourne! Thank you.
Very helpful staff and also the ability…
Very helpful staff and also the ability to dispose of old knives safely
May 19, 2026
Reply from ProCook - Eastbourne
We appreciate your positive feedback! We're glad our staff was helpful and offered safe disposal.
Reply from ProCook - Eastbourne
We're glad our staff was knowledgeable and friendly. We appreciate your feedback!
Reply from ProCook - Eastbourne
We are delighted you are pleased!
Joe was so helpful and took time to…
Joe was so helpful and took time to explain the merits of the different ranges of pans on offer. I was not rushed and was able to make my choice in my on time. Thanks
May 17, 2026
Reply from ProCook - Eastbourne
We're so glad to hear you had a positive experience and appreciate your kind words about our team member's helpfulness and patience. Thank you for your feedback!
Reply from ProCook - Eastbourne
We are so pleased you enjoyed our products and staff!
Real customer service
It was my first time visiting ProCook and three things struck me. First of all the range was really good, secondly prices were unexpectedly competitive as the shop looks quite expensive from outside. Thirdly however was exceptional customer service. I was looking for a serving dish to match existing colour and the manager could not have done more to help. He went through their old stock records to see if he could trace it which was above and beyond. I bought some glasses and will be back to pick up some more items when in town next. I was so impressed! Real 5 stars to ProCook.
May 17, 2026
Reply from ProCook - Eastbourne
We are so happy to hear you had such a positive first experience with us! We truly appreciate your kind words about our range, competitive pricing, and especially the exceptional customer service you received. We look forward to welcoming you back.
Store nicely laid out
May 13, 2026
Reply from ProCook - Eastbourne
We appreciate your kind words about our store's layout. We are glad you enjoyed your experience.
The shop staff are always really…
The shop staff are always really helpful. Joe is fabulous and very helpful - good at up sell !!
May 16, 2026
Reply from ProCook - Eastbourne
We appreciate your positive feedback! We're so glad to hear our staff is helpful and fabulous.
Helpful assistant who gave us a choice…
Helpful assistant who gave us a choice of products to choose from, without being "pushy" when down to two of the products she helped us choose the right option for what we wanted the product for. will shop there first when items are needed in the future.
May 13, 2026
Reply from ProCook - Eastbourne
We're happy to hear our assistant was helpful in guiding your product choice without being pushy. We appreciate your positive feedback and look forward to your future visits.
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