Went in on Wednesday to look for a set of knives and block. The sales assistant was extremely helpful, explaining everything about each different product, she was so patient and knowledgeable. I boug... See more
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It was the first time I had visited your eastbourne store and was very pleasantly impressed. Nice set out with space to comfortably walk around. The stock was interesting and looked good quality. Th... See more
Company replied
Warm, friendly and professional staff, let me browse yet alert to any questions I had. Positive and encouraging way of higlighting special offers without being pushy. The products are first class, wel... See more
I went into the shop twice. I knew what I wanted but there was choice. After speaking with the assistant, who discussed my options, I said I would think and return. She wasn’t there at 5.30 but the re... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, United Kingdom
- 01323 385786
4.9
Excellent
234 reviews
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Pleasant welcome and sale from the sales Lady
We were welcomed well into the shop and treated very well. All questions asked were answered well with great respect and professionalism. great sales lady
July 10, 2026
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Eastbourne
We're so glad you found our quality fantastic and our prices reasonable! Thank you for your wonderful feedback.
The grater that I bought was of high…
The grater that I bought was of high quality - also nice to look around at other quality products
July 9, 2026
Really lovely and helpful staff
July 2, 2026
Reply from ProCook - Eastbourne
We are so pleased to hear that our team made such a positive impression. Your kind words about our staff are greatly appreciated.
Reply from ProCook - Eastbourne
We are so glad to hear that our team was friendly and helpful during your visit. We appreciate your kind words!
Very helpful and a nice product
June 27, 2026
Reply from ProCook - Eastbourne
We appreciate your positive feedback on our product and are so happy to hear that it was helpful for you!
Lovely shop
Lovely shop - bit of a wait to pay- but very nice and apologised for the wait.
June 27, 2026
The assistants were very helpful…
The assistants were very helpful friendly and informative in helping me fond what I wanted.
June 24, 2026
Reply from ProCook - Eastbourne
We're so glad our assistants were very helpful, friendly, and informative in helping you find what you wanted! Thank you for your kind words.
Very pleased….I did lots of research…
Very pleased….I did lots of research before buying the Procook griddle …. Exactly the size I wanted for my new induction hob. …….
A quality product. 25 year guarantee. Bought in the sale which was great …
I love Procook products …. Not the cheapest but worth the extra cost. Have their kettle too.
June 29, 2026
Friendly people who know their onions…
Friendly people who know their onions and don’t push and let me make my choice and help when I ask for it.
June 27, 2026
Staff are polite and knowledgeable…
Staff are polite and knowledgeable about their products. They offer advice if you need it and recommend products. Just ask them. Jo the manager is very approachable
June 26, 2026
The staff member was very knowledgeable…
The staff member was very knowledgeable of the product.
He also checked available products and left us to decide what we wanted to do and wasn't pushy which we linked
June 23, 2026
Another great purchase
I bought a set of plates, side plates and two oil sets. So pleased. Another superb purchase from Pro Cook.
June 22, 2026
Reply from ProCook - Eastbourne
We are so pleased to hear you are happy with your plates and oil sets. Thank you for sharing your positive experience with us.
very good products
it is the quality of your products that encouraged us to purchase 2 items and the staff and service was impeccable.
June 18, 2026
Reply from ProCook - Eastbourne
We're so happy you enjoyed our product quality and found our staff and service impeccable! We appreciate your kind words.
Excellent experience
Easy to find what I wanted and good choice of excellent quality products plus very pleasant service
June 19, 2026
Reply from ProCook - Eastbourne
We're so happy you easily found what you wanted and enjoyed our excellent quality products and pleasant service!
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