Very good service, listened to what I was saying I was looking for and made recommendations to fit what I needed, they also didn’t try to get me to buy the most expensive knife that fit what I was loo... See more
Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer service was excellent, the man who helped me was knowledgeable, patient and helpful. He talked me through the benefits of each range, according to my needs and there was no heavy selling.... See more
ProCook’s team was very helpful when I was deciding on items I wanted to order, their delivery service was so useful because triply frying pan and large pot were heavy. I also bought other items that... See more
Company replied
I needed a frying pan for a very specific purpose and the assistant showed me lots that might suit. He took them out of any packaging so that I could judge the cooking area better, and told me which w... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.8
Excellent
402 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite service e and got exactly what I…
Polite service e and got exactly what I wanted
July 27, 2026
Very good service
Very good service, listened to what I was saying I was looking for and made recommendations to fit what I needed, they also didn’t try to get me to buy the most expensive knife that fit what I was looking for but more the one that fit what I was looking for best. They were very helpful.
July 18, 2026
Wonderful shop with a good selection of…
Wonderful shop with a good selection of goods.
Helpful staff.
July 21, 2026
Very good staff and a very well laid…
Very good staff and a very well laid out store. Too tempting actually.
July 18, 2026
Very helpful staff
Very helpful staff. Lovely store with plenty of stock. A pleasure to browse and shop.
July 16, 2026
Very knowledgeable salesperson…
The person who served us was very knowledgeable about knives, and we bought a set. We hadn’t realised just how bad our knives were until we used the new ones. What a difference!!
July 14, 2026
The customer service was excellent
The customer service was excellent, the man who helped me was knowledgeable, patient and helpful. He talked me through the benefits of each range, according to my needs and there was no heavy selling. Made a huge difference and he got the sale. The knives and other utensils are great, the pan set on its way. Very pleased with the experience of the in person shopping at the Epsom store.
July 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
ProCook is amazing
ProCook is amazing. They have amazing products for great prices. Highly recommend. Definitely going back!
July 12, 2026
Unprompted review
Reply from ProCook - Epsom
We're so pleased to hear you had such a wonderful experience with our products and prices! We appreciate your high recommendation and look forward to your next visit.
Lovely staff on hand to help
July 7, 2026
Reply from ProCook - Epsom
We appreciate your kind words about our team and are so glad to hear they were helpful.
Friendly staff
Friendly staff. I was informed of the products I purchased thoroughly. Your staff are really helpful and kind.
July 8, 2026
Fantastic overall
ProCook’s team was very helpful when I was deciding on items I wanted to order, their delivery service was so useful because triply frying pan and large pot were heavy. I also bought other items that would add up in weight so it was perfect that I didn’t have to carry it all. Everything is of really good quality - I’m happy with the entire experience
June 24, 2026
Reply from ProCook - Epsom
We're so pleased to hear our team was helpful and that our delivery service was useful for your heavy items. It's wonderful that you're happy with the quality and your entire experience!
Reply from ProCook - Epsom
We're so glad you found our team member at the till to be very helpful and friendly during your visit!
Your staff were friendly and helpful
Your staff were friendly and helpful. We liked your shop and it was well kept and clean.
It was our first visit.
June 30, 2026
Excellent quality of the cast iron pot
Excellent quality of the cast iron pot. Easy maintenance and good customer service at Epsom branch.
June 29, 2026
Great idea I have one on every knife…
Great idea I have one on every knife now.
Such a simple idea very slim just protects knives blades.
June 24, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.