The Epsom shop is well stocked with excellent quality products, and helpful, friendly staff. I bought an Elite stainless frying pan that works perfectly, and at a reasonable price for an item of such... See more
Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
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See what reviewers are saying
The customer service was excellent, the man who helped me was knowledgeable, patient and helpful. He talked me through the benefits of each range, according to my needs and there was no heavy selling.... See more
Very good service, listened to what I was saying I was looking for and made recommendations to fit what I needed, they also didn’t try to get me to buy the most expensive knife that fit what I was loo... See more
ProCook’s team was very helpful when I was deciding on items I wanted to order, their delivery service was so useful because triply frying pan and large pot were heavy. I also bought other items that... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.8
Excellent
403 reviews
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Pleasant staff
September 29, 2025
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great shop with great staff.
September 29, 2025
Reply from ProCook - Epsom
We appreciate the positive feedback; we are so happy you liked our great shop and staff!
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful staff
Very helpful staff, even finding a spaghetti measure! They knew exactly where to look. Very knowledgeable about knives and knife holders. Will definitely continue to shop there.
September 19, 2025
Reply from ProCook - Epsom
We're so happy to hear our staff were very helpful and knowledgeable about our products, even finding a spaghetti measure for you! We appreciate you saying you'll continue to shop with us. Thanks for your positive feedback!
Friendly and very helpful staff and…
Friendly and very helpful staff and great product variety.
September 18, 2025
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy you found our staff friendly and helpful and liked our products.
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our staff and shopping experience.
Everything was very nice I love it… thanks
Everything was very nice I love it thabks
September 18, 2025
Reply from ProCook - Epsom
We're happy to hear that you had a nice experience. Thank you for your positive feedback; we appreciate it a lot.
The lady was very helpful and patient…
The lady was very helpful and patient and very polite , was happy with our buy .
September 15, 2025
Reply from ProCook - Epsom
We're happy to hear that our team member was helpful, patient, and polite! We appreciate your positive feedback and are glad you were happy with your purchase.
Reply from ProCook - Epsom
We appreciate your feedback and are so happy to hear you received first class and polite service; thank you for letting us know.
Staff always helpful and friendly.
September 13, 2025
Title: Excellent products and outstanding customer service
I have been using ProCook items in my home for a while now—cutting boards, knife set, dishes, and many more—and the quality is simply amazing. Everything is durable, stylish, and reliable, making cooking a real pleasure.
Recently, the measuring cup from my blender broke, so I went to the store for a replacement. The staff member who helped me (unfortunately, I don’t know her name) was incredibly friendly, pleasant, and provided the best customer care I’ve experienced. She checked my bill, replaced the set at no cost, and even issued me a new bill with a fresh 2-year warranty.
I am truly impressed with both the quality of the products and the level of customer service. Highly recommend ProCook!
September 1, 2025
Reply from ProCook - Epsom
We appreciate your wonderful feedback! It's great to know you're enjoying our durable and stylish products. We're also delighted that our staff provided exceptional care by replacing your blender measuring cup and issuing a new warranty.
Reply from ProCook - Epsom
We appreciate your positive feedback! We're so glad you enjoyed our great products and service.
Really helpful knowledgeable staff
Really helpful knowledgeable staff. Quality products.
August 26, 2025
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy you liked our quality products and helpful staff.
Very helpful staff
August 25, 2025
Reply from ProCook - Epsom
We appreciate your positive feedback. We are so happy to hear our staff was very helpful in looking for the items you wanted.
Went in for a knife
Went in for a knife. Was able to test the weight and cutting ability of 2 - benefit of a physical shopm
August 18, 2025
Reply from ProCook - Epsom
We're happy to hear that you were able to test our knives in person! We're glad you found value in our physical shop. Thank you for your positive feedback!
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