We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... See more
Location
Switch locationUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
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Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... See more
Company replied
This is my second purchase from ProCook. Looking for some steak knives to match existing cutlery, I was happy to see a ProCook offering that fit the bill. Still utterly delighted with the Blue St... See more
Company replied
Have found staff at Pro cook very pleasant and helpful on both occasions. I had purchased a insulated teapot for a present at Christmas time unfortunately it recently developed a leak . There was no... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, United Kingdom
4.8
Excellent
875 reviews
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Christmas market shopping trip
Lovely friendly staff, very helpful, choose a nice knife, when I got home, it was just like staff said,
December 13, 2025
Reply from ProCook - Gloucester
We're so happy to hear about your positive experience with our friendly and helpful staff! We're glad you found a nice knife that met your expectations.
Friendly helpful staff and good…
Friendly helpful staff and good selection of goods at a range of prices
December 13, 2025
Reply from ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
PodPress Coffee Pod Recycler Grey
This product is made from inferior material and the brittle plastic snapped after first use. As a design it is functional but made from inferior material. ProCook quickly replaced the product but again the replacement broke at the handle (the first one broke at the plunger connection). I subsequently received a full refund.
My main criticism is the material. I would happily pay twice as much if the product was made from stainless steel or at least all the plastic replaced with metal. I note an earlier reviewer reported the same issue with the brittle plastic. I do not recommend this product.
On a positive side ProCook replaced the broken product and refunded me the money. I do suspect they know this is a poor product because any product testing would reveal the flawed poor quality material.
Robert Browne
November 23, 2025
Unprompted review
Reply from ProCook - Gloucester
We appreciate your feedback and are sorry to hear about the issues with the product's material. We acknowledge your disappointment with its durability and that the replacements also broke. We've taken note of your comments regarding the material's quality and will share this with our product development team for future improvements. Thank you for bringing this to our attention.
Super heloful and knowledgable.
December 11, 2025
Reply from ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful staff
December 9, 2025
Shop assistant very helpful and enabled…
Shop assistant very helpful and enabled me to get just what I wanted, which was actually sold out online.
December 9, 2025
Reply from ProCook - Gloucester
We're glad you enjoyed your experience. It's great to know our shop assistant was so helpful in finding exactly what you wanted, even though it was sold out online.
Helpful staff who know the products
November 17, 2025
Reply from ProCook - Gloucester
We're glad you found our staff helpful and knowledgeable. Thank you for your positive feedback; it means a lot to us.
I had an issue with an item bought…
I had an issue with an item bought nearly a year ago that has a 10 year guarantee. The staff were friendly and excellent at replacing the item although I no longer had the receipt. I had given my email address on purchase and they were able to track the purchase. Great customer service.
November 19, 2025
Reply from ProCook - Gloucester
We're happy to hear that our staff provided excellent service by replacing your item, even without a receipt. It's great that we could track your purchase using your email. Thank you for your positive feedback!
Reply from ProCook - Gloucester
We're happy to hear that you had a great experience with our customer service and value. Thank you for your positive feedback!
Extremely helpful and friendly staff at…
Extremely helpful and friendly staff at Gloucester Quays. Even finding a way for me to transport heavy package home. Nothing was too much trouble. Will definitely be shopping there again! Very happy customer.
November 16, 2025
Reply from ProCook - Gloucester
We appreciate your positive feedback regarding our staff at Gloucester Quays. We're happy to hear that they were helpful and accommodating, and that you had a great shopping experience.
Reply from ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Products are excellent
Products are excellent, the frying pan in the set was damaged at time of manufacture and was replaced immediately (new one was delivered on a Sunday!). The member of staff on the was incredibly helpful on the phone as well.
A+++++ all around
November 10, 2025
Reply from ProCook - Gloucester
We appreciate your fantastic review! We're happy to hear you find our products excellent and that the damaged frying pan was replaced immediately. We're also glad the staff member was incredibly helpful.
Great customer service
Great customer service , very knowledgeable and took their time understanding my needs
November 8, 2025
Reply from ProCook - Gloucester
We appreciate you taking the time to leave us a review. We're so glad to hear that you received great customer service and that our team understood your needs.
Looking for a Christmas Gift
They were prompt to answer my enquiry and put the items I wanted ready for me to collect.
Cheerful and pleasantstaff
November 11, 2025
Reply from ProCook - Gloucester
We're happy to hear that our team promptly answered your inquiry and prepared your items for collection. We appreciate your kind words about our cheerful staff!
The assistant who served me was very…
The assistant who served me was very helpful and very pleasant to chat to. It is so nice to be greeted and asked if I needed any help. Unfortunately this is missing in a lot of shops. Well done to your staff
November 16, 2025
Reply from ProCook - Gloucester
We're happy to hear that our assistant was helpful and pleasant! We appreciate your feedback regarding the greeting and assistance you received, as we aim to provide excellent service.
Great service from friendly helpful and…
Great service from friendly helpful and knowledgeable staff
November 17, 2025
Reply from ProCook - Gloucester
We appreciate your positive feedback. We are so happy to hear our staff was friendly, helpful, and knowledgeable and that you had great service.
The lady whose name I can’t recall
The lady whose name I can’t recall - it began with K. She may have been Welsh, was very knowledgable and helpful with our purchase. Gloucester Quays shop.
November 15, 2025
Reply from ProCook - Gloucester
We appreciate you taking the time to share your positive experience at our Gloucester Quays shop. We're glad the knowledgeable staff member was so helpful with your purchase.
Reply from ProCook - Gloucester
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Reply from ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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