Very helpful staff member, who gave us her honest point of view on which pots would work best for us, This was an upgraded set from my old pots from procook. I needed induction ones. These new ones ar... See more
Location
Switch locationUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
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See what reviewers are saying
Very helpful staff . A problem occurred with my Procook ayrfryer, after 18 months.still within it's 2 year warranty. . I phoned the Procook shop at Gretna where I purchased it. And was delighted to... See more
Company replied
They are an excellent company myself and my husband use whenever we pop into Gretna. We have never had a problem if we had to exchange anything. The staff are great and always very friendly so the se... See more
A great visit to the Gretna outlet store all items laid out in easy access to review a great selection of various products The young lady sales assistant could not have been more helpful in price c... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, United Kingdom
4.9
Excellent
955 reviews
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Helpful and informative staff
Helpful and informative staff, and good selection to suit all needs
April 2, 2026
Lady in Shop was very helpful
March 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful staff
Very helpful staff, who not only checked each product thoroughly but helped carry our purchases to our car.
March 31, 2026
Reply from ProCook - Gretna
We're glad you enjoyed your experience. It's wonderful to know our team was so helpful and went the extra mile. Thank you for your positive feedback!
Friendly staff and really helpful
Friendly staff and really helpful. Life time products. Luv this shop.
Costs a bit more but well worth it
March 27, 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful. It's great you love our shop!
Reply from ProCook - Gretna
We appreciate you sharing that our staff was friendly and helpful and that you liked our quality products!
Staff very helpful and knowledgable on…
Staff very helpful and knowledgable on the range that I was slithering on buying ,best cost made available to myself with breakdown provided.
March 28, 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and knowledgeable and provided the best cost.
Friendly helpful staff
March 22, 2026
Reply from ProCook - Gretna
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Gretna
We're happy to hear that you found our store clean, and our staff helpful. Thank you for your positive feedback; it means a lot to us.
Staff always attentive and eager to…
Staff always attentive and eager to answer any questions.
March 16, 2026
Reply from ProCook - Gretna
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
None intrusive but friendly staff
None intrusive but friendly staff. A great range of products at very competitive prices.
March 22, 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our friendly staff and product range at good prices.
Geordies in Gretna
Wanted some electric salt and pepper grinders and couldn't find them. A nice young lass asked if she could help us, and pointed us to them. Then helped us to choose them. Thanks very much they are great.
March 21, 2026
Reply from ProCook - Gretna
We're glad you found what you were looking for with our team's help! We appreciate you mentioning the assistance you received and that you are happy with your new salt and pepper grinders. Thanks for your feedback.
The staff were excellent and the bread…
The staff were excellent and the bread knife I bought is amazing value. 19 pounds down from 45 for a 10 inch super sturdy knife. I'm proper chuffed
March 14, 2026
Reply from ProCook - Gretna
We appreciate you sharing that our staff was lovely and helpful, and that you liked our great products; it means a lot to our team!
Reply from ProCook - Gretna
We're happy you love our kitchen stuff! Thank you for sharing your positive experience; we appreciate your feedback.
Good service
March 12, 2026
Reply from ProCook - Gretna
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Really nice set of pans
Really nice set of pans. Love that the lids which you can use to drain veg. Handles are comfy and not too heavy. I got the stainless frying pan with the stainless pan set and the non stick frying pan is really non stick.
Really like them and have been using them for about 6 weeks now so they are quite well tested.
February 7, 2026
Reply from ProCook - Gretna
We're happy to hear that you find the pan set nice and the handles comfortable. It's great the draining lids and non-stick frying pan are to your liking. Thank you for sharing your positive experience after testing them out!
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