Very helpful staff member, who gave us her honest point of view on which pots would work best for us, This was an upgraded set from my old pots from procook. I needed induction ones. These new ones ar... See more
Location
Switch locationUnit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG Gretna, GB
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See what reviewers are saying
Very helpful staff . A problem occurred with my Procook ayrfryer, after 18 months.still within it's 2 year warranty. . I phoned the Procook shop at Gretna where I purchased it. And was delighted to... See more
Company replied
They are an excellent company myself and my husband use whenever we pop into Gretna. We have never had a problem if we had to exchange anything. The staff are great and always very friendly so the se... See more
A great visit to the Gretna outlet store all items laid out in easy access to review a great selection of various products The young lady sales assistant could not have been more helpful in price c... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 55 Gretna Gateway Outlet Village, Glasgow Road, DG16 5GG, Gretna, United Kingdom
4.9
Excellent
955 reviews
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Really nice set of pans
Really nice set of pans. Love that the lids which you can use to drain veg. Handles are comfy and not too heavy. I got the stainless frying pan with the stainless pan set and the non stick frying pan is really non stick.
Really like them and have been using them for about 6 weeks now so they are quite well tested.
February 7, 2026
Reply from ProCook - Gretna
We're happy to hear that you find the pan set nice and the handles comfortable. It's great the draining lids and non-stick frying pan are to your liking. Thank you for sharing your positive experience after testing them out!
Tablecloth purchase…
The assistant was very helpful and showed me options for the tablecloth I wanted to buy.
March 6, 2026
Reply from ProCook - Gretna
We're glad you found our assistant helpful in showing you tablecloth options. We appreciate you taking the time to share your positive experience!
Reply from ProCook - Gretna
We appreciate you letting us know about the helpful service and that you found what you needed! We are so happy to hear it.
Reply from ProCook - Gretna
We appreciate your positive feedback regarding our good choice and reasonable price; we are so happy you were satisfied with our service!
Lovely staff
March 4, 2026
Reply from ProCook - Gretna
We appreciate your positive feedback. We are so happy that you found our staff helpful and friendly
Great cookware
Great cookware! Fantastic staff! Very helpful and knowledgeable. Worth a visit even just to find that small helpful gadget!
March 1, 2026
Reply from ProCook - Gretna
We're so glad to hear you enjoyed our cookware and found our staff fantastic! It's great to know they were helpful and knowledgeable during your visit.
Reply from ProCook - Gretna
We appreciate you letting us know our staff was helpful and approachable; it means a lot to our team.
Always a pleasure to shop here
Always a pleasure to shop here. Good selection & helpful staff.
February 7, 2026
Reply from ProCook - Gretna
We appreciate you taking the time to leave us this great review! We're so happy to hear you find our selection good and our staff helpful.
Very helpful staff
February 19, 2026
Reply from ProCook - Gretna
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Helpful staff/great choice
Helpful staff, great choice (knives and block). Realised what a great choice of kitchen accessories are stocked here will be back soon
February 18, 2026
Reply from ProCook - Gretna
We're so glad to hear you found our staff helpful and enjoyed our great choice of knives and kitchen accessories. We appreciate you and look forward to your return!
Excellent products and wonderful…
Excellent products and wonderful customer service
February 22, 2026
Reply from ProCook - Gretna
We appreciate your positive feedback. We are so happy you liked our excellent products and wonderful customer service.
Good range of products; good value
Ther was a good range of products on sale at good value prices. More information about the safety of metal handles on pans would be helpful.
February 17, 2026
Reply from ProCook - Gretna
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Friendly Staff
Staff was friendly and able to give guidance on their range of casserole pots.
Cannot review pot as I have not used it yet, looked sturdy enough.
February 15, 2026
Reply from ProCook - Gretna
We appreciate your feedback and are glad our staff could assist you with the casserole pots. We hope it serves you well when you get a chance to use it!
Cutlery & Dinner set
Great looking cutlery and dinner set, amazing quality and a fantastic price with 10% Forces/ Bluelight discount.
Staff were friendly and helpful.
February 11, 2026
Reply from ProCook - Gretna
We're so happy to hear you love the cutlery and dinner set! It's great to know you found amazing quality at a fantastic price and that our staff were friendly and helpful.
I love a good cook shop!
I love a good cook shop!
This one was very well set out, easy to manoeuvre around and find “just the thing I was looking for”!!
It was very clean and the staff were polite and friendly too.
Will definitely recommend and return.
February 7, 2026
Lovely well stocked shop at Gretna
Lovely well stocked shop at Gretna - very friendly non intrusive staff member. Exactly the kettle we were looking for - delighted with our purchase. Would recommend
February 6, 2026
Friendly and professional.
Really friendly and took time to check the product’s suitability.
February 5, 2026
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