We only went in to buy a frying pan and guess what? We found one we liked at the price we felt was right and so we took the plunge and got it. The shop assistant was male and friendly. We hope the p... See more
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See what reviewers are saying
A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a str... See more
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff a... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
48 High Street, GU1 3ES, Guilford, United Kingdom
- 01483 954588
4.8
Excellent
352 reviews
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I use the showroom in Guildford and…
I use the showroom in Guildford and find the staff are always friendly and attentive. Nothing is too much trouble.
Displays are excellent.
Also the products are great!
Now I will awake to the aroma of freshly cooked bread
Thanks guys 😉👍🍷🚍⚓️🇬🇧
July 30, 2025
Reply from ProCook - Guildford
We're so happy to hear that you find our Guildford showroom staff friendly and attentive! It's great to know that you appreciate the displays and products. We appreciate your positive feedback and hope you enjoy your freshly cooked bread!
Great store
Great store, amazing staff and good products - very clean and well presented.
July 21, 2025
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our amazing staff and good products in our clean store.
Happy well informed staff, good quality, good prices.
Greated by a smile at the payment desk when I approached to ask if they stocked a particular item. The man knew exactly what I was looking for, where it would be and took me to the item. He was informative and engaging in a natural way and came across as a person happy in his job and proud of the company (just what any employer would want). The item was well made and a good price. The staff member also explained about the free guarantee items came with.
July 27, 2025
Reply from ProCook - Guildford
We appreciate you sharing your positive experience. We're happy to hear that our staff member was able to assist you in a friendly and knowledgeable manner, guiding you directly to the item you needed and explaining the guarantee. We value your feedback.
my dog was allowed into store
my dog was allowed into store! that makes a huge difference to me. I cannot leave a dog tied up outside any store.
July 26, 2025
Reply from ProCook - Guildford
We appreciate you taking the time to share your positive experience. We're happy to hear that your dog was allowed in our store, as we know how important that is for many of our customers.
Reply from ProCook - Guildford
We appreciate your positive feedback! We're so glad our shop service was very good and helpful for you. Thanks for letting us know.
Nice selection of homegood experiences ware
Nice selection of homeware, especially kitchen. Good service. Good quality.
July 6, 2025
Reply from ProCook - Guildford
We're delighted you appreciated our homeware selection, especially our kitchenware. It's great to hear you found our service and quality good. Thanks for your review!
Useful kitchen items.
I found two useful items that I had been looking for since January, and were not available in other local shops.
Also the staff were very helpful and pleasant.
July 9, 2025
Reply from ProCook - Guildford
We're happy to hear that you found the items you were looking for! We appreciate your positive feedback regarding our helpful and pleasant staff. Thank you for sharing your experience with us.
Excellent customer service,
Excellent customer service,
Very knowledgable and helpful.
First time visiting, looking forward to going back.
July 9, 2025
Reply from ProCook - Guildford
We appreciate your kind review! We are so pleased to hear that you found our service helpful and informative during your first visit. We look forward to welcoming you back soon.
Reply from ProCook - Guildford
We're happy to hear that our team was able to provide such helpful assistance and knowledge about our stock. Thank you for your positive feedback!
Informative and friendly staff member
Informative and friendly staff member, with excellent knowledge of products.
Thank you
June 19, 2025
Reply from ProCook - Guildford
We're so happy to hear that our staff member was informative, friendly, and had excellent product knowledge! We appreciate you taking the time to leave us this review.
Very friendly and helpful service
Very friendly and helpful service, great new cook shop!
June 13, 2025
Reply from ProCook - Guildford
We appreciate your kind words about our friendly service and new shop! We're so glad you had a great experience with us.
Great friendly service and advice from…
Great friendly service and advice from both the manager and assistant in Guildford store. Thanks again !!
June 13, 2025
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this positive feedback! We are so glad that you found our Guildford store provided great, friendly service and advice.
Alex in the Guildford
Alex in the Guildford store was absolutely amazing. Great service. Great knowledge. Great after care. Has to be my best ever experience shopping experience! 10/10 without question. Well done! Thank you for all your kind help. Amazing products and will be back for more soon. Thank you
June 9, 2025
Reply from ProCook - Guildford
We're happy to hear about the amazing service you received at the Guildford store! We appreciate you noting the team's knowledge and aftercare. We thank you for your kind words and look forward to your return!
great service
June 14, 2025
Reply from ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Guildford
We're so happy to hear that you found our staff nice, friendly, and very helpful! We appreciate you taking the time to leave us feedback.
Amazing service
Amazing service, what I loved the most was the honesty which for me made the sale😊👏👏👏👏👏
June 2, 2025
Reply from ProCook - Guildford
We appreciate your fantastic review! We're so happy to hear you received amazing service and that our honesty made your sale a positive experience.
As good as Steamer Trading.
As good as Steamer Trading.. Just buy back old 168 High St premises, (only 6.7 million) and re open Caracoli café again..
May 26, 2025
Reply from ProCook - Guildford
We're happy you enjoyed your experience and appreciate your suggestion regarding the High St premises. Thank you for the positive feedback!
Customer service was excellent in the…
Customer service was excellent in the Guildford store
May 27, 2025
Reply from ProCook - Guildford
We appreciate your feedback! We're delighted to hear you received excellent customer service at our Guildford store.
Very friendly staff
Very friendly staff. Good choice of products, and more importantly reasonably priced.
May 24, 2025
Reply from ProCook - Guildford
We're delighted to hear you found our staff friendly and that you were satisfied with our product selection and prices. Thanks for your review!
Reply from ProCook - Guildford
We appreciate your positive feedback. We're so happy to hear our staff was helpful and knowledgeable.
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