A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
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See what reviewers are saying
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a str... See more
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff a... See more
Great products. I do really appreciate good staff that are helpful and knowledgeable. Great at sales without being pushy. That what my experience was like here.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
48 High Street, GU1 3ES, Guilford, United Kingdom
- 01483 954588
4.8
Excellent
349 reviews
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I asked for advice on buying a fry pan
I asked for advice on buying a fry pan. The shop assistant new the products and I bought what I was looking for
April 23, 2026
Reply from ProCook - Guildford
We're happy to hear that our shop assistant's expertise helped you find the perfect fry pan. We appreciate you taking the time to share your positive experience!
Excellent service friendly staff
April 17, 2026
Reply from ProCook - Guildford
We appreciate you letting us know our staff was friendly and the service excellent; it means a lot to our team.
To experience, real customer value
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a stress into a good experience. I'll definitely be back when I move to kit out my new home. Great advocates for the business
April 22, 2026
Reply from ProCook - Guildford
We appreciate you letting us know about your experience! We're so happy we could answer your questions and help you buy the correct product.
Excellent Customer Service
The young man in the shop was exceptionally helpful and informative. Excellent customer service.
April 15, 2026
Helpful staff
April 16, 2026
Good old fashioned retail quality. it was like John Lewis used to be
The mechandising of products is good and the 3 for £9 on utensils was a nice surprise when went to pay.
Three times we were asked. "Can I help you to find anything in particular" but what we like about Procook is just the fun of browsing just to see what Kitchen gadgets are out there, that might improve the cooking experience. It's a bit like the Betterware catologue you just want to flick through incase your missing out.
April 10, 2026
Very helpful service from team who were…
Very helpful service from team who were knowledgeable and keen to help
April 13, 2026
Good shopping experience
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff and good shopping experience.
April 8, 2026
Very helpful staff & very knowledgeable.
April 8, 2026
The attendant was truly helpful and…
The attendant was truly helpful and told us honestly what to expect from different tools. First good sales staff I seen for some time
April 11, 2026
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that the attendant was truly helpful and honest with you.
Polite and knowledgable staff
April 7, 2026
Reply from ProCook - Guildford
We appreciate you letting us know our staff was polite and knowledgable; it means a lot to our team.
Staff member was friendly and helpful.
April 6, 2026
Reply from ProCook - Guildford
We appreciate you letting us know our staff member was friendly and helpful; it means a lot to our team.
Well-informed and friendly staff and a…
Well-informed and friendly staff and a nice clean inviting showroom.
April 4, 2026
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our showroom and staff.
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Reply from ProCook - Guildford
We appreciate you letting us know our staff was helpful and knowledgeable; it means a lot to our team.
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