A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
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See what reviewers are saying
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a str... See more
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff a... See more
Great products. I do really appreciate good staff that are helpful and knowledgeable. Great at sales without being pushy. That what my experience was like here.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
48 High Street, GU1 3ES, Guilford, United Kingdom
- 01483 954588
4.8
Excellent
349 reviews
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Great service
Great service, quality products, knowledgeable staff! Loved the layout and design of store. Easy to find products. Thank you!
April 1, 2026
I came into the Guildford store to find…
I came into the Guildford store to find some pasta bowls that matched our other plates. Due to the Oslo range being hand made, the colour can vary quite a lot and the pasta bowls on display were a lighter shade than I was looking for. The staff member who assisted me (sorry, I didn’t get his name!) was so helpful in going out back to find more of the same product and I was able to purchase a set of 4 that were a darker finish.
I always find the team very friendly and helpful and this time I especially appreciated him searching through back room stock to find the products that I was looking to purchase.
Thank you!
March 16, 2026
First time in Guildford store
First time in Guildford store. Staff friendly and helpful. So many items y chose from.
March 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Guildford
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Very useful small pan
Very useful small pan, with an exceedingly useful lid. Good value.
March 26, 2026
Reply from ProCook - Guildford
We appreciate you letting us know your thoughts! We are so happy to hear that you found our small pan and lid useful and a good value.
Excellent and very helpful in the shop
March 22, 2026
Reply from ProCook - Guildford
We appreciate you sharing that our team was very helpful; we are so happy you enjoyed that!
Nice to see a cooking shop on the high…
Nice to see a cooking shop on the high street again.
March 25, 2026
Reply from ProCook - Guildford
We're happy to hear that you appreciate having a cooking shop in town again. Thank you for your positive feedback; it means a lot to us.
A superb choice of kitchen items
All the staff were very helpful and pleasant. The shop has a lovely feel about it.
March 25, 2026
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff helpful and pleasant and enjoyed our shop.
Reply from ProCook - Guildford
We appreciate you letting us know our attendant was very nice, and our customer service was great; it means a lot to our team.
The product’s quality are very good and…
The product’s quality are very good and variety is wide, I like shopping there very much.
March 15, 2026
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you were satisfied with our product quality and wide variety.
The assistant was very helpful and…
The assistant was very helpful and understanding as I struggled with my phone to show her what knife I wanted
March 21, 2026
Reply from ProCook - Guildford
We appreciate you sharing your experience. We're so glad the assistant was helpful and understanding while you showed her the knife on your phone.
Great store and team friendly and…
Great store and team friendly and knowledgeable.
Highly recommend
March 16, 2026
Shop staff were really knowledgeable
Shop staff were really knowledgeable. Knives are excellent quality and with a good offer applied, I got a good deal on high quality products.
March 15, 2026
Very helpful member of staff
March 17, 2026
Reply from ProCook - Guildford
We appreciate you letting us know our staff was helpful! We are so happy about the positive feedback.
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy our staff and products met your expectations.
Fantastic young lady in store had the…
Fantastic young lady in store had the knowledge to guide us to the correct pans (for an induction hob) lots of options available in store, sets or singular items
March 15, 2026
Reply from ProCook - Guildford
We're happy to hear that our team member's expertise guided you to the right induction hob pans. We appreciate you acknowledging the variety of options available. Thanks for your positive feedback!
Woww
Jenny and kirsten were brilliant made the whole process easy and smooth sailing. Great experience and excellent customer service. Would happily go back again. And would recommend the store to friends and family. Everyone was so warm and friendly.
March 11, 2026
Unprompted review
Reply from ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our polite and helpful service.
The products I wanted were in stock and…
The products I wanted were in stock and at a reasonable price & the assistant who served me was pleasant and polite.
March 6, 2026
Really friendly and helpful staff…
Really friendly and helpful staff member. Made sure we were happy with the product before purchasing. Explained the guarantee
March 9, 2026
Reply from ProCook - Guildford
We appreciate you taking the time to share your experience! We're happy to hear that our staff member was friendly and helpful, ensuring your satisfaction with the product and explaining the guarantee.
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