ProCook - Guildford Reviews 

The young man Alex that served me was absolutely outstanding with his customer service. Greatly impressed.

Wow we whent in to thr Guildford store on Saturday 28th February early the young girl behind till was lovely and helpful the manager came in and helped us sort out our card he whent up and above so helpful thank you so much we will return to the store

Kirsten was knowledgeable, answering all our questions efficiently. She had the ability to leave us to browse yet be on hand to help whenever necessary. Her colleagues were equally friendly and helpful.

Fantastic customer service, attentive and genuine.

I don’t want to write a review but I was happy to give 5 stars as the product and staff experience were good but I’ve been hounded to give a review which has spoiled the experience. Leave me alone!!

The staff were very helpful and the store was really clean

The shop assistants were knowledgeable about the items we were interested in purchasing. They checked our purchases before packing and to ensure they were all ok.

I recently purchased a milk frother from the Guildford store, but unfortunately, it is not fit for purpose. It fails to reach a functional temperature for milk and produces almost no froth.

When I attempted to return it under the Consumer Rights Act 2015, the store manager was incredibly dismissive and arrogant. He refused to acknowledge the fault, claiming that because the machine "heats up water," it is functional. A milk frother is not a water heater; testing it with water is an irrelevant test of its primary purpose.

The manager was quite rude and showed zero interest in customer welfare or statutory rights. He even refused to provide a written statement for his refusal, telling me to just "file a complaint online".

I expected much better professional standards from ProCook. I am still waiting for a refund for a faulty product that clearly does not do what it says on the box.

Found what we were looking and guy on till was super helpful

Excellent service, helpful and knowledgeable staff.

Very helpful staff that spent time looking in the stock room whilst I was on the phone to ensure the item I was after was there. They then put it to one side for me to collect.

Great experience at Guildford store. Product in stock - big win nowadays on the high street. Polite, friendly and knowledgeable staff. Competitive pricing plus first class service. What’s not to like!

Excellent service. Knowledgeable staff.

Just moved house had some lovely items perfect for upgrading my kitchen utensils and appliances. Good offers and deals. Even better that they offer blue light discount.

You’re male shop assistant is very knowledgeable and super helpful. We think he’s great. Unfortunately don’t know his name. The products we’ve bought are great too.

Staff in Guildford were very informative and helpful.

The staff are so helpful. I’m very pleased with pans and the cost.

Once I had managed to get the attention of a sales assistant, she was knowledgeable.

Great customer service!

My favourite kitchen shop. Great selection of items, staff have excellent knowledge, and frequent updates with new & innovative products. All staff are professional, helpful, kind and generally super.