The store had moved without altering contact details online. I contacted another store for advice; they contacted the store immediately - who got back to me in minutes. I asked them to put an item a... See more
Location
Switch location7-11 Princes Street, HG1 1NG Harrogate, GB
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See what reviewers are saying
Good range of kitchen products and excellent staff who have good knowledge of those products. New Harrogate shop was very helpful without being pushy. My only negative is the endless sales and speci... See more
First time customer and very impressed with the store the staff were very welcoming and helpful fully stocked shelves and very very clean and very good quality and prices
I returned a faulty cafetière to the Harrogate store. The customer service was fantastic, I selected a different cafetière which I am very pleased with.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7-11 Princes Street, HG1 1NG, Harrogate, United Kingdom
4.9
Excellent
335 reviews
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ProCook on form as usual
Excellent range at this store, helpful staff, fair prices. Bought a good product 2-slice electric toaster which is performing well. Rarely disappointed with ProCook.
September 9, 2024
Reply from ProCook - Harrogate
Thank you for your kind words! We are delighted to hear that you had a positive experience in our store and that you are happy with your purchase. We strive to provide our customers with a wide selection of high-quality products at fair prices, and we are glad that you found our staff to be helpful. We appreciate your feedback and hope to see you again soon.
Great customer service in Harrogate store
Easy to use website, on which I bought a large cast iron pan as a present for my wife. The customer service in the Harrogate procook shop was excellant when they helped me swap it for a slightly smaller and different shape. Very happy wife and pleased customer. The process was easy and staff friendly and efficient.
September 7, 2024
Reply from ProCook - Harrogate
We're thrilled to hear you had such a positive experience! It's wonderful to know you found our website easy to use and that our Harrogate team was so helpful in assisting you with the exchange. We're delighted that your wife is happy with her new pan. Thank you for your kind words!
A lovely shop.
Always a pleasure to visit even if you are just looking, great to develop a wish list of your gteat products.
September 2, 2024
Reply from ProCook - Harrogate
Thank you for your kind words! We're delighted to hear that you enjoy visiting our store, even just for a browse. It's wonderful that you find our products inspiring and that you create wish lists of items you'd like to purchase. We strive to offer a wide selection of high-quality items, and we're glad that you've had a positive experience with us.
Reply from ProCook - Harrogate
Thank you for your kind words! We are so glad to hear that you found our staff helpful and knowledgeable about our products. We strive to provide our customers with excellent service and product expertise, and we are happy to know that we met your expectations.
The assistants were very nice and…
The assistants were very nice and helpful but unfortunately the electric salt & pepper pots that I bought don’t seem to work which is very annoying because I spent ages deciding which ones to buy and decided on the more expensive ones. I’m now going to have to return them but I’m undecided if I actually want a replacement as clearly they’re not great.
August 29, 2024
Reply from ProCook - Harrogate
We appreciate you taking the time to share your experience. We're sorry to hear about the issue with the salt and pepper mills. It's frustrating when a product doesn't work as expected, especially after careful consideration. We understand your hesitation about a replacement.
Quick service and polite staff
August 27, 2024
Reply from ProCook - Harrogate
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide quick and efficient service with a friendly and helpful staff.
Reply from ProCook - Harrogate
Thank you for your positive review! We're glad to hear that you enjoyed our service and selection. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
Shop with confidence
I purchased some glasses that I had already purchased in another store.the shop assistant kindly checked ther3cordsto make sure I was purchasing the right size of glasses .
August 27, 2024
Reply from ProCook - Harrogate
We appreciate your kind words and are glad you had a positive experience. We strive to provide our customers with excellent service and are pleased to hear that our shop assistant was helpful in ensuring you received the correct size glasses.
Staff really helpful knowledgeable and…
Staff really helpful knowledgeable and approachable. The product I bought was well worth the money I spent
August 21, 2024
Reply from ProCook - Harrogate
Thank you for your kind words! We are thrilled to hear that you found our staff helpful, knowledgeable, and approachable. We strive to provide our customers with excellent service and high-quality products, and we're glad you were satisfied with your purchase. We appreciate your feedback and look forward to welcoming you back soon.
Reply from ProCook - Harrogate
Thank you for your kind words! We're so happy to hear that you found our staff helpful and knowledgeable. We strive to provide our customers with excellent service and expertise, so your feedback is greatly appreciated.
Reply from ProCook - Harrogate
We appreciate your kind words! It's wonderful to hear that you found our staff to be extremely helpful and knowledgeable. We strive to provide excellent customer service and are glad you noticed it.
Reply from ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent shop assistance
August 8, 2024
Reply from ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Always friendlt
Friendly, efficient and very helpful. Always found the staff very knowledgeable and ready to help.
August 2, 2024
Reply from ProCook - Harrogate
Thank you for your kind words! We're so pleased to hear that you found our staff friendly, efficient, and helpful. We strive to provide excellent customer service and appreciate your recognition of our team's knowledge and willingness to assist.
Harrogate staff very helpful in…
Harrogate staff very helpful in choosing the right knife - which is excellent.
July 19, 2024
Reply from ProCook - Harrogate
Thank you for your kind review! We are thrilled to hear that you found our staff helpful and that you are pleased with your new knife. We strive to provide our customers with excellent service and quality products, and we appreciate you taking the time to share your positive experience.
Item was on offer but assistant said…
Item was on offer but assistant said that the price was as marked. Showed her my email and website price and when she scan the item it was on the sale price. You almost lost the sale
July 14, 2024
Reply from ProCook - Harrogate
We appreciate you bringing this to our attention. We understand your frustration when the advertised price doesn't match the in-store price. We strive to ensure accurate pricing across all channels and will investigate this further to prevent similar situations in the future.
Pleasant and knowledgeable staff
Pleasant and knowledgeable staff offering excellent products.
July 8, 2024
Always a pleasure to shop in the…
Always a pleasure to shop in the Harrogate branch of Procook. Staff are really friendly and helpful and have great product knowledge. Nothing is too much trouble.
July 9, 2024
Great service as product not on shelf
Great service as product not on shelf, although staff went to the basement to find our product. Very pleased for additional effort and much appreciated
June 23, 2024
Great support from staff.
I had a problem with a product I had bought about 3 months ago.
The 2 members of staff were brilliant and exchanged it without hesitation.
Thank you.
June 22, 2024
Reply from ProCook - Harrogate
We appreciate you taking the time to share your experience. We're glad to hear that our staff was able to assist you with your product issue. We strive to provide excellent customer service and are happy to know that you were satisfied with the resolution.
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