The store had moved without altering contact details online. I contacted another store for advice; they contacted the store immediately - who got back to me in minutes. I asked them to put an item a... See more
Location
Switch location7-11 Princes Street, HG1 1NG Harrogate, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good range of kitchen products and excellent staff who have good knowledge of those products. New Harrogate shop was very helpful without being pushy. My only negative is the endless sales and speci... See more
First time customer and very impressed with the store the staff were very welcoming and helpful fully stocked shelves and very very clean and very good quality and prices
I returned a faulty cafetière to the Harrogate store. The customer service was fantastic, I selected a different cafetière which I am very pleased with.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7-11 Princes Street, HG1 1NG, Harrogate, United Kingdom
4.9
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service and value
November 17, 2024
Reply from ProCook - Harrogate
Thank you for your kind words! We're so glad to hear you had a positive experience with our service and value. We appreciate your feedback and strive to continue providing excellent service to all of our customers.
Great help from the staff
Great help from the staff in the Harrogate shop and the product is great also.
November 17, 2024
Reply from ProCook - Harrogate
Thank you for your kind review! We are delighted to hear that you found our staff helpful and that you are happy with the product. We strive to provide excellent customer service and high-quality goods, and we're glad you had a positive experience.
Vast range of top quality goods
Vast range of top quality goods. Helpful, friendly staff.
November 17, 2024
Reply from ProCook - Harrogate
Thank you for your kind words! We're delighted to hear that you appreciate our wide selection of high-quality products and the helpfulness of our staff. We strive to provide our customers with the best possible shopping experience, and we're so glad you had a positive one.
Reply from ProCook - Harrogate
Thank you for your kind review! We're delighted to hear that you found our staff helpful and that you're satisfied with the quality of our cookware. We strive to provide our customers with excellent service and high-quality products.
Good friendly service
Good friendly service, and prompt sourcing of one item from another store delivered to our home a few days later.
October 30, 2024
Reply from ProCook - Harrogate
Thank you for your kind review! We're delighted to hear that you had a positive experience with our team. We strive to provide our customers with friendly and helpful service, and we're glad that we were able to assist you with your purchase.
Very good service
November 2, 2024
Reply from ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Helpful staff
November 2, 2024
Reply from ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Harrogate
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our staff, selection, and value. We strive to provide our customers with a positive experience, and your feedback means a lot to us.
Reply from ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear that you're happy with our product. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
We purchased our new pans from your…
We purchased our new pans from your Harrogate branch the staff were really helpful and knowledgeable especially the lady who served us. Unfortunately I didn’t get her name.
Overall very good experience.
October 11, 2024
Reply from ProCook - Harrogate
We're so pleased to hear about your positive experience at our Harrogate branch. It's wonderful that our staff were able to provide you with helpful and knowledgeable service. We're proud of our team's commitment to providing excellent customer experiences.
Reply from ProCook - Harrogate
Thank you for your kind words about our staff. We're delighted to hear that you found them friendly and helpful. We strive to create a welcoming environment where our customers feel comfortable and supported.
Great website
Bought a chef's knife for my father. Perfect size and a great price.
Ordered on a Sunday and arrived next day fab service. Highly recommend
October 6, 2024
Reply from ProCook - Harrogate
We're delighted to hear that you were happy with the chef's knife and our service. We strive to provide our customers with the best possible experience, and we're thrilled to hear that we were able to meet your expectations.
Reply from ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful staff member.
October 4, 2024
Reply from ProCook - Harrogate
Thank you for your kind words! We're so glad to hear that you had a positive experience with our staff. We strive to provide excellent customer service, and we're delighted that you found them helpful.
Reply from ProCook - Harrogate
Thank you for your kind words! We're delighted to hear that you found our returns process to be speedy and that our staff in Harrogate were helpful. We strive to provide excellent customer service and make the returns process as smooth as possible for our customers.
Friendly and helpful staff!
Both members of staff were very helpful. Offered to carry products outside. Answered any questions and took time to make sure I got what I wanted.
September 28, 2024
Reply from ProCook - Harrogate
We are so glad to hear that you had a positive experience with our staff. We appreciate your kind words about their helpfulness and dedication to providing excellent customer service.
I recently bought a slow cooker from…
I recently bought a slow cooker from Harrogate. The lady was very knowledgeable, and very helpful .
September 28, 2024
Reply from ProCook - Harrogate
We are thrilled to hear about your positive experience with our team. It's wonderful to know that you found our staff knowledgeable and helpful. We strive to provide exceptional customer service, and we are delighted that you had such a positive interaction.
New pans.
I wanted a saute pan, a small frying pan and a crepe pan. The assistant showed me the ranges and explained the differences. I choose from the pro cook elite range. So far they have been brilliant. No sticking and lovely to use.
September 24, 2024
Reply from ProCook - Harrogate
We're delighted to hear you're enjoying your new cookware! It's wonderful to know you found the right products for your needs and that they're performing so well. We appreciate you taking the time to share your positive experience.
It’s such a pleasure to shop in Pro…
It’s such a pleasure to shop in Pro Cook and the choice is excellent.
September 20, 2024
Reply from ProCook - Harrogate
We are thrilled to hear you had a positive shopping experience! We strive to provide a wide selection of quality products and a pleasant shopping environment. Thank you for your kind words and for choosing our store.
The service in the Harrogate store was…
The service in the Harrogate store was truly amazing the young lady was very helpful
September 14, 2024
Reply from ProCook - Harrogate
Thank you for your kind words! We are thrilled to hear that you had such a positive experience at our Harrogate store. We strive to provide excellent customer service and are delighted that our team member was able to assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.