The store had moved without altering contact details online. I contacted another store for advice; they contacted the store immediately - who got back to me in minutes. I asked them to put an item a... See more
Location
Switch location7-11 Princes Street, HG1 1NG Harrogate, GB
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See what reviewers are saying
Good range of kitchen products and excellent staff who have good knowledge of those products. New Harrogate shop was very helpful without being pushy. My only negative is the endless sales and speci... See more
First time customer and very impressed with the store the staff were very welcoming and helpful fully stocked shelves and very very clean and very good quality and prices
I returned a faulty cafetière to the Harrogate store. The customer service was fantastic, I selected a different cafetière which I am very pleased with.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
7-11 Princes Street, HG1 1NG, Harrogate, United Kingdom
4.9
Excellent
335 reviews
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Lovely quality pan set
Lovely quality pan set. They feel so sturdy and clean easily.
February 24, 2025
Reply from ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear you're enjoying the quality and durability of our pan set. We strive to create products that are both long-lasting and easy to maintain. Your positive feedback is greatly appreciated.
We were given excellent advice on…
We were given excellent advice on choosing some pans. A very knowledgeable, pleasant lady served us. We will definitely be back!
February 17, 2025
Reply from ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear you had a positive experience and found our staff helpful. We strive to provide excellent customer service and product knowledge, and your feedback confirms we're on the right track. We look forward to welcoming you back soon!
Excellent Quality At A Reasonable Price
I always enjoy visiting the store when we are in Harrogate. I bought a Pro Cook Blue Steel Pan, really good quality and I know over time will be naturally non stick and is a pan for life. As usual the staff were very friendly and knowledgeable. The girl at the till made sure I understood what to expect from the pan to manage my expectations.
February 23, 2025
Reply from ProCook - Harrogate
Thank you for your kind review! We're delighted to hear that you enjoyed your recent visit to our store and found the perfect pan. We strive to offer a wide selection of high-quality cookware and are pleased that you found our staff to be friendly and knowledgeable. We appreciate your feedback and will share it with our team. We hope to see you again soon.
Great team in store
Great team in store. I returned some faulty electric salt and pepper mills. Service was first class and not a problem
February 16, 2025
Reply from ProCook - Harrogate
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We strive to provide excellent customer service and are glad that you found it to be first class.
Reply from ProCook - Harrogate
Thank you for your positive feedback! We're glad to hear that you found our staff polite and helpful, and that you were able to find the product you were looking for. We strive to provide excellent customer service and a wide selection of products, and your feedback is appreciated.
Clear information and advice offered by…
Clear information and advice offered by assistant.
February 10, 2025
Reply from ProCook - Harrogate
We appreciate your kind words and are delighted to hear that you found our assistant's information and advice helpful. We strive to provide our customers with the best possible experience, and your feedback motivates us to continue doing so.
Staff member serving me had excellent…
Staff member serving me had excellent product knowledge and was therefore in a position to advise. She also seemed genuinely interested in helping.
February 9, 2025
Reply from ProCook - Harrogate
Thank you for your kind words! We're so glad to hear that you found our staff member knowledgeable and helpful. We strive to provide our customers with excellent service and appreciate you taking the time to share your positive experience.
Great selection of products.
Sales assistant particularly helpful in assisting us to choose frying pan.
February 8, 2025
Reply from ProCook - Harrogate
We're so glad to hear that you had a positive experience with our sales assistant. We strive to provide excellent customer service, and we're happy that our team member was able to help you find the perfect frying pan.
Fabulous service
We ordered products in store on a Saturday afternoon, for delivery. Our items were delivered by DPD the following morning. Very helpful staff and great service
February 1, 2025
Reply from ProCook - Harrogate
Thank you for your kind words about our staff and service. We are delighted to hear that you had a positive experience with your recent order. We appreciate your business and hope to see you again soon.
Reply from ProCook - Harrogate
Thank you for your kind words! We're thrilled to hear you had a positive experience and that our team member was able to assist you. We strive to provide excellent customer service, and your comments are encouraging to our staff. We value your business and hope to see you again soon.
The staff help at Harrogate
The staff help at Harrogate, good range of products and prices
January 26, 2025
Reply from ProCook - Harrogate
Thank you for your kind words! We're delighted to hear you were pleased with the staff's helpfulness, the range of products, and the prices at our Harrogate location. We strive to offer a wide variety of high-quality items at competitive prices and create a welcoming atmosphere for all our customers. We appreciate your feedback and hope to see you again soon.
Great shopping Experience knew what I wanted I was…
Although I knew what I wanted I was able to review the displays comfortably and quietly. soft music very relaxing . Received excellent help when
I needed it. Thank you love your shop
January 23, 2025
I knew what I wanted then the assistant…
I knew what I wanted then the assistant packed the wrong knives and was going to charge me for a different set until I told her. I was told a email would be sent for the guarantee. no email came. I rang up and was told the computer system was slow I should receive it eventually but not received as yet. (1 week later)
The shop wasn’t busy so there was no excuse for been rushed or short staffed.
January 19, 2025
Reply from ProCook - Harrogate
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store. However we don't send a guarantee to you, all you need to do is keep the order number as that is your guarantee.
Great help & advise from the staff
January 19, 2025
Reply from ProCook - Harrogate
We're delighted you had such a positive experience! Your kind words about our staff being knowledgeable and helpful are truly appreciated. It's rewarding to know we met your expectations and provided excellent service. Your feedback is incredibly valuable to us and motivates our team to continue striving for excellence. We hope you'll visit us again soon. Thank you for choosing us!
Satisfied customer
We came back and bought again as we always do when we need quality Cookware and Bakeware.
We have tested ProCook in Harrogate many times and we never left disappointed. We'll come back for sure!!
January 5, 2025
Reply from ProCook - Harrogate
Thank you for your kind words and for your continued loyalty to our brand. We're delighted to hear that you've found our cookware and bakeware to be of high quality and that you've had positive experiences at our Harrogate store. We strive to provide our customers with exceptional products and service, and we appreciate your support. We look forward to welcoming you back soon!
Reply from ProCook - Harrogate
We appreciate your kind words. We're glad you found the sales person informative and helpful.
The sales assistant was knowledgeable and helped us to choose the correct frying pan for our needs.
The sales assistant was very knowledgeable
January 8, 2025
Reply from ProCook - Harrogate
Thank you for your kind words! We're delighted to hear that you found our sales assistant knowledgeable. We strive to provide our customers with helpful and informed service, and we're glad you had a positive experience.
Great service great product will be…
Great service great product will be adding to the collection
December 31, 2024
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