The store is neat and all employees were very professional. (My kitchen tools are all from this store so I met most off the staff🥰)Kitchen ware seems intimidating due to its low price but actually ex... See more
Location
Switch locationUnit 53 The Galleria Outlet Centre, Comet Way, AL10 0XX Hatfield, GB
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See what reviewers are saying
Visited the Galleria in Hatfield last week to renew some procook knives and pans - This happends rarely as their products are so good. The young lady who served me was so friendly, helpful and very kn... See more
Company replied
We bought a measuring Jug from Pro Cook at Hatfield galleria which we did not notice had a crack were the handle joined the bowl. However without a formal request Procook have offered to replace... See more
Company replied
We got ProCook pans for our wedding 21 years ago and they've served us very well. So when we got a new induction oven and needed new pans, ProCook wqs the obvious choice. The lady in the shop was extr... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 53 The Galleria Outlet Centre, Comet Way, AL10 0XX, Hatfield, United Kingdom
4.8
Excellent
309 reviews
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Purchase of teapot
There was several choices if what we were looking for. Sales assistant was very pleasant.
February 2, 2025
Reply from ProCook - Hatfield
Thank you for your positive feedback! We're glad you found a good selection of items and that our sales assistant was pleasant. We strive to provide a positive shopping experience for all our customers, and we appreciate you taking the time to share your thoughts.
Christmas purchase refund handled…
Christmas purchase refund handled nicely. Staff have good knowledge of products and stores.
However your on-line / telephone customer service was not best, very long waits (two hours) on two different days. Otherwise you would have got five stars.
February 1, 2025
Reply from ProCook - Hatfield
Thank you for your feedback. We're glad to hear you had a positive experience with our staff and the refund process. We understand that long wait times for customer service can be frustrating. We are always working to improve our service and will take your feedback into consideration.
Steel good
Had to buy one of your procook stainless steel small frying pan was impressive by the quality of the pan bought expensive one but these are as good as the expensive one
Pleased with my purchase
January 26, 2025
Reply from ProCook - Hatfield
Thank you for your kind review! We're delighted to hear you're pleased with your purchase and that you found the quality of our stainless steel frying pan to be impressive. We strive to offer high-quality cookware at competitive prices, and we appreciate your feedback.
Great customer service as always in the…
Great customer service as always in the Hatfield store. Knowledgeable and professional. Thank you!
January 29, 2025
Reply from ProCook - Hatfield
Thank you for your kind review! We are delighted to hear that you had a positive experience with our customer service at the Hatfield store. We strive to provide our customers with knowledgeable and professional service, and we appreciate you taking the time to share your feedback.
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff just a pity the shop itself was so cold!
We felt genuinely sorry for the staff having to work in such a cold shop all day, it was a very cold day but there is no reason in this day and age that people have to work in those conditions.
January 23, 2025
Reply from ProCook - Hatfield
We appreciate your kind words about our staff. They are dedicated to providing excellent service, and we are proud of their commitment. We understand your concern about the shop's temperature and will take your feedback into consideration as we strive to create a comfortable environment for both our staff and customers.
Reply from ProCook - Hatfield
Thank you for your kind words! We're so glad to hear that our staff made your visit stress-free. We strive to create a welcoming and supportive environment for all our customers. We appreciate you taking the time to share your positive experience.
The staff were super helpful and very…
The staff were super helpful and very patient whilst I decided which knife set to purchase.
January 10, 2025
Reply from ProCook - Hatfield
We're so glad to hear you had a positive experience! It's wonderful to know our staff were helpful and patient in assisting you with finding the perfect knife set. We strive to create a welcoming atmosphere where customers feel comfortable and well-informed. Thank you for taking the time to share your feedback; it means a lot to us.
This store has a great range of quality…
This store has a great range of quality utensils at reasonable prices. I am delighted with my stainless steel saucepans, and my set of knives. Helpful staff, without being pushy!
January 18, 2025
Reply from ProCook - Hatfield
Thank you for your kind review! We're thrilled to hear you're happy with your new stainless steel saucepans and knives. We strive to offer a wide selection of high-quality utensils at competitive prices, and we're glad you found what you were looking for. We appreciate your feedback on our helpful staff and we're delighted you had a positive experience.
Great selection of product
Great selection of product, very knowledgable sales assistant
January 18, 2025
Reply from ProCook - Hatfield
Thank you for your kind words! We're thrilled to hear you were impressed with our product selection and the helpfulness of our sales team. We strive to provide a wide variety of high-quality items and knowledgeable assistance to our customers, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
I had never been to a Procook Store…
I had never been to a Procook Store before & didn't even know it existed but I was very pleasantly surprised. Plus Very helpful polite staff.
January 16, 2025
Reply from ProCook - Hatfield
We're so glad you had a positive experience at our store! It's wonderful to hear you were pleasantly surprised and that our staff was helpful and polite. We strive to provide excellent customer service and are delighted that you enjoyed your visit.
Good quality knives and offers
January 12, 2025
Reply from ProCook - Hatfield
We're so pleased you enjoyed the quality and selection of our knives! It makes us happy to hear that our products met your expectations. Your feedback is invaluable as we continue to offer a wide variety of high-quality items for our customers. Thank you for taking the time to share your positive experience. We appreciate your support!
Excellent customer service and advice…
Excellent customer service and advice when buying knives at Hatfield Galleria store
January 5, 2025
The lady in the shop was knowledgeable
The lady in the shop was knowledgeable, professional, polite and helpful. Shop was well laid out. The product so far has been excellent.
January 3, 2025
Reply from ProCook - Hatfield
Thank you for your positive feedback! We are thrilled to hear that you were happy with the quality of our products and the service you received. We strive to offer high-quality items at competitive prices, and we appreciate you taking the time to share your experience.
Amazing customer service, great products and great shop!
Very well stocked shop. Everything was easy to find and staff were very helpful. My whole kitchenware is from precook I absolutely love their Elite range.
Unfortunately I had to return a saucepan as it was faulty. It was covered by the 15 year guarantee. Was the easiest thing to do as staff was so helpful and made my experience pleasurable and stress free instead of trying to make my return a problem like a lot of shops do these days. Very helpful staff so thank you again.
January 1, 2025
Friendly staff and very helpful.
January 1, 2025
Back for more because they're excellent quality
We got ProCook pans for our wedding 21 years ago and they've served us very well. So when we got a new induction oven and needed new pans, ProCook wqs the obvious choice. The lady in the shop was extremely helpful and we were able to put together our own 10 piece set to exactly meet our family's needs, plus pickjng up a couple of knives and an excellent garlic press (so hard to find!) while we were there. Thanks ProCook, your customer loyalty is well deserved.
December 28, 2024
Reply from ProCook - Hatfield
It's wonderful to hear your ProCook pans have served you so well for 21 years! That's a true testament to their quality and durability. We're delighted you chose us again for your new induction oven. It's fantastic that our team member was able to assist you in creating a customized 10-piece pan set perfectly tailored to your family's needs. We're also thrilled you found the knives and garlic press you were looking for. We appreciate your kind words and loyalty; it means a great deal to us. We hope you enjoy your new cookware!
Great service received
Great service received, staff always friendly and willing to help
December 27, 2024
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