The store is neat and all employees were very professional. (My kitchen tools are all from this store so I met most off the staff🥰)Kitchen ware seems intimidating due to its low price but actually ex... See more
Location
Switch locationUnit 53 The Galleria Outlet Centre, Comet Way, AL10 0XX Hatfield, GB
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See what reviewers are saying
Visited the Galleria in Hatfield last week to renew some procook knives and pans - This happends rarely as their products are so good. The young lady who served me was so friendly, helpful and very kn... See more
Company replied
We bought a measuring Jug from Pro Cook at Hatfield galleria which we did not notice had a crack were the handle joined the bowl. However without a formal request Procook have offered to replace... See more
Company replied
We got ProCook pans for our wedding 21 years ago and they've served us very well. So when we got a new induction oven and needed new pans, ProCook wqs the obvious choice. The lady in the shop was extr... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 53 The Galleria Outlet Centre, Comet Way, AL10 0XX, Hatfield, United Kingdom
4.8
Excellent
309 reviews
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Reply from ProCook - Hatfield
Thank you for your kind review! We are delighted to hear that you enjoyed the product and appreciated the friendly and helpful service you received. We strive to provide excellent customer service and a positive experience for all our customers.
Quality goods great service
I found the shop well stocked and everything was of decent quality which is a thing of the past nowadays . The service was awesome. They were friendly helpful courteous. Definitely somewhere I would shop again and again
April 16, 2025
Reply from ProCook - Hatfield
Thank you for your kind review! We are delighted to hear that you found our shop well-stocked and that the quality of our products impressed you. We strive to offer a wide selection of high-quality items, and we are pleased that you appreciated them. We are also thrilled that you found our team friendly, helpful, and courteous. We are committed to providing excellent customer service and are happy to hear that you enjoyed your experience. We look forward to welcoming you back soon.
Great granite pan
I bought from ProCook before. The granite pan is very good quality and when cooking requires very little oil .
April 3, 2025
Reply from ProCook - Hatfield
Thank you for your kind words and for sharing your positive experience with our granite pan. We're thrilled to hear that you're enjoying its quality and the ease of cooking with it. We appreciate your feedback and are glad you're satisfied with your purchase.
Brillianr
Walked in - asked for my item and walked out with all inside a minute. Great service from your team
April 11, 2025
Reply from ProCook - Hatfield
We're thrilled to hear you had such a positive experience! Our team strives to provide quick and efficient service, and we're glad you found it to be so.
Warped stainless steel baking trays
Bought stainless steel baking trays, supposed to be anti warp and oven proof to 260°. At 200° warped well over 1 inch, worse than much cheaper oven trays, avoid. It's 30min drive to return not worth the effort.
April 1, 2025
Reply from ProCook - Hatfield
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Reply from ProCook - Hatfield
Thank you for your kind review! We're delighted to hear that you found our service friendly and helpful, and that you enjoyed shopping with us. We strive to provide a positive experience for all our customers. We appreciate your feedback.
Lovely quality items
Lovely quality items. Dropped one star because they stopped doing the sets of the really nice dinner service and instead focused on the basic sets.
March 26, 2025
Reply from ProCook - Hatfield
We appreciate your feedback and are glad you enjoyed the quality of our items. We understand your disappointment about the discontinued dinner service sets. We value your input and will consider it as we plan for future product offerings.
It's a shop and you buy things there
March 18, 2025
Reply from ProCook - Hatfield
We appreciate you taking the time to share your thoughts. We're glad you found what you were looking for.
Reply from ProCook - Hatfield
Thank you for your kind words! We're so happy to hear that you found our staff helpful and friendly. We strive to provide excellent customer service and appreciate your feedback.
Excellent customer service
Excellent customer service from a staff member who checked stock, offered advice, and ultimately was able to find the product I wanted.
March 9, 2025
Reply from ProCook - Hatfield
Thank you for your kind review! We're delighted to hear that you received excellent customer service. We strive to provide our customers with a positive and helpful experience, and we appreciate you recognizing our staff's commitment to going the extra mile.
Reply from ProCook - Hatfield
Thank you for your positive feedback! We appreciate you taking the time to share your experience. We're glad you enjoyed both our service and products.
A good interaction with the member of…
A good interaction with the member of staff. The purchase was because the display was well presented and the price was clear.
March 3, 2025
Reply from ProCook - Hatfield
Thank you for your positive review! We're pleased to hear that you had a good interaction with our staff member and that you found our display well-presented and our pricing clear. We strive to create a positive shopping experience for our customers, and we appreciate your feedback.
Staff was knowledgeable about your…
Staff was knowledgeable about your stock, and extremely polite and helpful.
February 27, 2025
Reply from ProCook - Hatfield
Thank you for your kind words! We're delighted to hear you found our staff pleasant and our products great. We strive to provide excellent customer service and a wide variety of high-quality items. We appreciate your feedback.
A good selection of kitchenware
A good selection of kitchenware. Staff were friendly and helpful, especially when I need to come back to return a knife set, in exchange for another more suitable set.
February 18, 2025
Reply from ProCook - Hatfield
Thank you for your feedback! We're glad you found a good selection of kitchenware and that our staff was friendly and helpful. We strive to provide excellent customer service and are pleased to hear you had a positive experience with our return process.
Reply from ProCook - Hatfield
Thank you for your kind words! We're thrilled to hear you enjoyed our product. Your recommendation means a great deal to us.
Always very helpful and friendly
February 11, 2025
Reply from ProCook - Hatfield
Thank you for your kind words. We appreciate your feedback and are glad to hear that you had a positive experience.
Issue resolved, no fuss. Great customer service.
Had a slight issue with one of my knives. Took it instore and they exchanged it out for me. They even went to the effort to try and find as close match of handle grain as they could. Very impressed.
February 10, 2025
Reply from ProCook - Hatfield
We appreciate you taking the time to share your experience. We're glad to hear that our team was able to assist you with the issue you encountered. We strive to provide excellent customer service and are happy to hear that you were impressed with the effort our team put in to find a matching handle grain.
Friendly welcoming service
February 7, 2025
Reply from ProCook - Hatfield
Thank you for your kind words! We're so glad to hear that you had a great experience with our service. Your feedback is truly appreciated.
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