The store is neat and all employees were very professional. (My kitchen tools are all from this store so I met most off the staff🥰)Kitchen ware seems intimidating due to its low price but actually ex... See more
Location
Switch locationUnit 53 The Galleria Outlet Centre, Comet Way, AL10 0XX Hatfield, GB
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See what reviewers are saying
Visited the Galleria in Hatfield last week to renew some procook knives and pans - This happends rarely as their products are so good. The young lady who served me was so friendly, helpful and very kn... See more
Company replied
We bought a measuring Jug from Pro Cook at Hatfield galleria which we did not notice had a crack were the handle joined the bowl. However without a formal request Procook have offered to replace... See more
Company replied
We got ProCook pans for our wedding 21 years ago and they've served us very well. So when we got a new induction oven and needed new pans, ProCook wqs the obvious choice. The lady in the shop was extr... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 53 The Galleria Outlet Centre, Comet Way, AL10 0XX, Hatfield, United Kingdom
4.8
Excellent
309 reviews
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Reply from ProCook - Hatfield
Thank you for your positive review! We're delighted to hear you enjoyed our customer service and the wide selection of products we offer. We strive to provide a great shopping experience for all our customers, and your feedback is truly appreciated.
Found staff very helpful and polite.
October 22, 2024
Reply from ProCook - Hatfield
Thank you for your kind words about our staff. We're so glad to hear that you found them helpful and polite. We strive to create a welcoming environment where our customers feel comfortable and supported.
Helpful and knowledgeable staff and…
Helpful and knowledgeable staff and great products
October 19, 2024
Reply from ProCook - Hatfield
Thank you for your kind review! We're thrilled to hear that you found our staff helpful and knowledgeable and that you enjoyed our products. We strive to provide our customers with excellent service and high-quality goods, and we're glad you had a positive experience.
Very good discounts
Very good discounts , lovely staff at galleria, love shopping there
October 21, 2024
Reply from ProCook - Hatfield
Thank you for your kind review! We are thrilled to hear that you enjoyed our discounts and appreciate the friendly service provided by our staff at the Galleria location. We strive to create a welcoming and enjoyable shopping experience for all our customers, and your positive feedback means a lot to us.
Store manager and others very helpful
store manager and others very helpful - gave lots of details about the product we are buying and future products they would be getting such as ceramic toasting machine
October 12, 2024
Reply from ProCook - Hatfield
We appreciate your kind words about the helpfulness of our team. We're thrilled to hear that you received detailed information about the product. We strive to provide exceptional customer service and are glad we were able to meet your needs.
Reply from ProCook - Hatfield
We appreciate your kind words about our steak knives. We're thrilled to hear you find them well-made, sturdy, and sharp. We strive to provide high-quality products that enhance your dining experience.
Reply from ProCook - Hatfield
Thank you for your kind review! We're delighted to hear that you found our customer service to be great and that our staff had good knowledge of saucepans. We strive to provide our customers with helpful and knowledgeable service, and your feedback is greatly appreciated.
Reply from ProCook - Hatfield
Thank you for your kind words! We're thrilled to hear you're enjoying your new knives.
Lovely lady in the shop helped us
Lovely lady in the shop helped us. She was knowledgeable so we were able to buy exactly what we needed
September 28, 2024
Reply from ProCook - Hatfield
We're thrilled to hear about your positive experience! We strive to provide excellent customer service and are happy to know our staff helped you find exactly what you needed.
Reply from ProCook - Hatfield
Thank you for your kind review! We're happy to hear that you were pleased with our selection and found our service to be professional and friendly. We strive to provide a positive experience for all our customers, and your feedback is appreciated.
Very helpful staff in store nothing was…
Very helpful staff in store nothing was too much trouble for them
Great service and advice in our purchase.
September 25, 2024
Reply from ProCook - Hatfield
Thank you for your kind words! We are so pleased to hear that you had a positive experience with our staff and received great service and advice during your purchase. We strive to provide our customers with a helpful and informative shopping experience, and we appreciate you taking the time to share your feedback.
Reply from ProCook - Hatfield
Thank you for your positive review! We're thrilled to hear you appreciate the variety of high-quality products and offers we provide. We work hard to ensure our customers have a wide selection to choose from, and we're glad you've found something you like.
Great price on sale
September 20, 2024
Reply from ProCook - Hatfield
We appreciate you taking the time to share your feedback. We're glad you found a great price on sale.
First class service
Excellent service from attentive and knowledgeable staff. Will always recommend friends and family to visit ProCook.
September 13, 2024
Reply from ProCook - Hatfield
Thank you for your kind review! We're delighted to hear that you had a positive experience with our staff. We strive to provide our customers with knowledgeable and attentive service, and we're thrilled that you found our team to be helpful. We appreciate your recommendation and will continue to work hard to maintain the high standards you have recognized.
Reply from ProCook - Hatfield
Thank you for your kind words! We are so happy to hear that you had a positive experience with our staff. We strive to create a welcoming and supportive environment for our customers, and we are delighted that you found our team helpful and friendly.
We were given excellent advice on the…
We were given excellent advice on the product that we were buying. Good customer service
September 7, 2024
Reply from ProCook - Hatfield
Thank you for your kind words! We are so pleased to hear that you received excellent advice on the product you were buying. We strive to provide our customers with knowledgeable and friendly service, and we're glad you had a positive experience with us.
Reply from ProCook - Hatfield
We appreciate your kind words! We're delighted to hear that you found our staff helpful, knowledgeable, friendly, and efficient. We strive to provide excellent customer service and are glad you had a positive experience.
Reply from ProCook - Hatfield
Thank you for your kind words! We are delighted to hear that you had a positive experience with our sales assistant. We strive to provide excellent customer service, and we appreciate your recognition.
Review Excellent friendly knowledgeable…
Excellent friendly knowledgeable service a pleasure to shop there
August 21, 2024
Reply from ProCook - Hatfield
Thank you for your kind words! We're so happy to hear that you enjoyed your shopping experience and found our service to be friendly and knowledgeable. We strive to provide a positive and helpful environment for all our customers.
Reply from ProCook - Hatfield
Thank you for your kind words! We're so glad to hear you had a positive experience with our staff and products.
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