The store is invitingly and clearly set out. There was a member of staff behind a counter near the entrance and she welcomed me and asked what I was looking for, she then found the item on her scre... See more
Company replied
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See what reviewers are saying
Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in... See more
Excellent service from the staff at Hereford branch. I needed 2 new cooks knives and was able to try them out on tomatoes and potatoes before deciding.
Company replied
I have been served several times at ProCook Hereford, and every experience has been excellent. Luke was extremely kind, polite, and very knowledgeable. He took the time to explain the di... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 4, OLD MARKET, HR4 9HX, HEREFORD, United Kingdom
- 01432 656633
4.9
Excellent
302 reviews
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Good service and polite
October 4, 2025
Reply from ProCook - Hereford
We appreciate your feedback. We're happy to hear that you received good service and polite interactions, and we thank you for letting us know.
First time in this dazzling store
First time in this dazzling store. My brother was looking for decent knives for the kitchen. Staff extra obliging and helpful. He chose the best set of knives. I needed to renew my toaster as the previous one had stopped working. I chose a snazzy toaster which I’m pleased with.
October 4, 2025
Reply from ProCook - Hereford
We're glad you enjoyed your first visit! It's great to hear that our staff was so helpful in assisting your brother with his knife selection and that you found a toaster you're pleased with. Thanks for sharing your positive experience.
The assistant that served us was very…
The assistant that served us was very polite and had a very good product knowledge.
October 4, 2025
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our assistant polite and knowledgeable.
Reply from ProCook - Hereford
We appreciate your positive feedback! We are so happy to hear our staff was helpful, and that you liked our bright and clean shop.
Good choices and friendly sales staff
Good and friendly sales staff and good choice of high quality cooking equipment
October 2, 2025
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our sales staff friendly and our equipment of high quality.
My first time going into the kitchen…
My first time going into the kitchen shop.
Assistants were very helpful when I was looking for something.
Lots of products in the shop.
September 30, 2025
Reply from ProCook - Hereford
We're happy to hear that you found our assistants helpful during your first visit to our kitchen shop. We're also glad you noticed our wide selection of products.
Reply from ProCook - Hereford
We appreciate your positive feedback. We are so happy to hear that our staff was friendly and that you had great customer service and advice.
Reply from ProCook - Hereford
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Staff very helpful and attentive
Staff very helpful and attentive, they put things at checkout, answered any questions. Allowed to browse without being interrupted. Good choice of products all well stocked.
September 20, 2025
Reply from ProCook - Hereford
We're so glad to hear that you found our staff helpful and attentive, and that you were allowed to browse without interruption. We appreciate your positive feedback regarding our good choice of products.
Reply from ProCook - Hereford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Hereford
We appreciate your positive feedback. We are so happy to hear our staff was informative, courteous, and polite for you. Thank you.
Helpful knowledgeable staff and great…
Helpful knowledgeable staff and great prices
September 23, 2025
Reply from ProCook - Hereford
We appreciate your positive feedback! We are so happy to hear our staff was helpful and knowledgeable, and that you liked our great prices.
Reply from ProCook - Hereford
We appreciate your feedback and are glad our staff was helpful. We'll review our pricing. Thanks!
Very helpful staff
September 18, 2025
Reply from ProCook - Hereford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this great review! We're so happy you found our staff knowledgeable and helpful and liked our product.
The help & advice
The help & advice, with zero pressure to make a purchase was perfect 👌
The purchase I made was a gift for my daughter, who really loves it 😁
September 16, 2025
Reply from ProCook - Hereford
We're happy to hear that you found our advice helpful and pressure-free. It's great to know your daughter loves the gift! Thanks for your positive feedback; we appreciate it.
Very helpful member of staff
September 20, 2025
Reply from ProCook - Hereford
We appreciate you letting us know that our staff was helpful. Thank you for your positive feedback!
Very helpful assistantn explained te…
Very helpful assistantn explained te differences between the products and I an appy with the item purchased.
September 20, 2025
Reply from ProCook - Hereford
We're happy to hear that the assistant was helpful in explaining the product differences, and we appreciate your positive feedback on your purchase. Thank you!
Helpful and efficient.
The shop had in stock what I had looked at on-line. Staff were welcoming and got my order efficiently. The ‘deal price’ was reasonable and they even offered to carry my purchase to my car. as I am partially disabled.
September 19, 2025
Reply from ProCook - Hereford
We're happy to hear that you found what you needed and that our team provided efficient and welcoming service. We appreciate your feedback on the deal price and are glad we could assist you with carrying your purchase.
As always a professional & helpful…
As always a professional & helpful Service, delivered in a really friendly manner.
September 15, 2025
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our service professional, helpful, and friendly.
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