The store is invitingly and clearly set out. There was a member of staff behind a counter near the entrance and she welcomed me and asked what I was looking for, she then found the item on her scre... See more
Company replied
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See what reviewers are saying
Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in... See more
Excellent service from the staff at Hereford branch. I needed 2 new cooks knives and was able to try them out on tomatoes and potatoes before deciding.
Company replied
I have been served several times at ProCook Hereford, and every experience has been excellent. Luke was extremely kind, polite, and very knowledgeable. He took the time to explain the di... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 4, OLD MARKET, HR4 9HX, HEREFORD, United Kingdom
- 01432 656633
4.9
Excellent
300 reviews
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You have a lovely shop in Hereford
You have a lovely shop in Hereford. The staff are knowledgeable and more than happy to help. Polite and friendly faces greet you as you arrive. The product I had designs on was in stock. If you are able to keep your prices keen, more people would prefer to shop like this rather than on line which can be a minefield.
November 1, 2025
Reply from ProCook - Hereford
We're glad you enjoyed your experience in our Hereford shop. It's great to hear that our team's knowledge and friendliness stood out to you, and that the product you wanted was available. We appreciate your feedback on pricing, as we always want to offer the best value.
Friendly helpful staff, good products
Friendly, helpful staff. The products I have brought work well and I love the fact that plastic packaging and usage in products is kept to a minimum. I wish there was more metal and glass then plastic in the products themselves but I appreciate that's not easy in today's world.
October 29, 2025
Reply from ProCook - Hereford
We appreciate your positive feedback regarding our helpful staff and effective products with minimal plastic. We acknowledge your point about increasing metal and glass in our products and are always looking for ways to improve our packaging.
Reply from ProCook - Hereford
We appreciate your positive feedback! We are so happy to hear our store staff was knowledgeable and helpful to you.
the customer service I was given
The customer service i was given at the Hereford store, i couldn't make my mind up on a knife block and returned the product twice. the staff was excellent and i got the perfect one in the end.
October 19, 2025
Reply from ProCook - Hereford
We're glad you enjoyed your experience at our Hereford store. It's great to hear that our staff was helpful while you were choosing a knife block. Thank you for your positive feedback.
Reply from ProCook - Hereford
We appreciate your positive feedback regarding our helpful staff and great products; we are so happy you enjoyed them!
Great First visit
First visit, lots of lovely things, well priced and my Spaniel Lola was spoilt with treats xx Will be back !
October 18, 2025
Reply from ProCook - Hereford
We're happy to hear that you found lovely, well-priced items during your first visit! We're so glad Lola enjoyed the treats. Thank you for your positive feedback; we look forward to your return!
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and friendly.
Good and helpful assistance
October 4, 2025
Reply from ProCook - Hereford
We're happy to hear that our assistance was helpful to you. We appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Hereford
We appreciate you sharing your experience. We're so happy to hear that you liked our cookware selection and found our staff helpful!
Reply from ProCook - Hereford
We appreciate your positive feedback on our great service and product range; we are so happy you are pleased!
The colleague was ready to advise and…
The colleague was ready to advise and listen.
October 12, 2025
Reply from ProCook - Hereford
We're happy to hear that our colleague was helpful and attentive. Thank you for your positive feedback; we appreciate it greatly.
I knew this company only from internet…
I knew this company only from internet messages and Facebook. I had ordered pots, trays, and frying pans online. To visit a shop and actually see all the cooking ware in real life! Absolutely amazing! So I like to cook!! A new cooker - an induction range - so pleased to have to replace a few pans from your shop in Hereford! Thank you!
October 10, 2025
Reply from ProCook - Hereford
We're happy to hear that you enjoyed visiting our shop in Hereford and seeing our cookware in person. It's great to know you found what you needed for your new induction range. Thank you for your positive feedback!
Reply from ProCook - Hereford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent staff excellent service…
Excellent staff excellent service especially the lady who served us and took our payment kudos to her and the team
October 5, 2025
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received excellent service from our staff.
Great customer service
Great customer service, really helpful staff and great prices.
October 5, 2025
Reply from ProCook - Hereford
We appreciate you sharing your positive experience! We are so happy to hear you found our staff helpful and liked our great prices and customer service.
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our store and staff.
Reply from ProCook - Hereford
We appreciate you sharing your positive experience with our shop and staff; we are so glad you enjoyed it!
Great customer service very friendly…
Great customer service very friendly and helpful staff.I bought some pro cook knives great quality at an affordable price
October 3, 2025
Reply from ProCook - Hereford
We're so happy to hear about the great customer service you received from our friendly and helpful staff! We're glad you found pro cook knives of great quality at an affordable price.
Happy shop
Well organised attractive shop to browse. Helpful member of staff who gave advice.
October 7, 2025
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our shop attractive and well-organized and our staff helpful.
Good service and polite
October 4, 2025
Reply from ProCook - Hereford
We appreciate your feedback. We're happy to hear that you received good service and polite interactions, and we thank you for letting us know.
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