Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in... See more
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Excellent service from the staff at Hereford branch. I needed 2 new cooks knives and was able to try them out on tomatoes and potatoes before deciding.
So glad that we looked on line and found an amazing kitchen shop .The shop had everything we wanted. The assistants were amazing so friendly and helpful.Willbe going back to the shop again highly reco... See more
Walked in. Got exactly what I wanted, with helpful staff guiding me every step of the way. Perfect shopping experience. Thank you ProCook
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 4, OLD MARKET, HR4 9HX, HEREFORD, United Kingdom
- 01432 656633
4.9
Excellent
298 reviews
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A++++++ all top
July 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely shop so much there
Went in to shop , the person that serve me was very helpfull, and polite, will deffantley be going again as i liked so much in the shop.
July 4, 2026
Reply from ProCook - Hereford
We're so pleased you found our team member helpful and polite! We're glad you liked so many items and will be visiting us again soon.
Perfect knives really enjoying it and…
Perfect knives really enjoying it and also a great customer service. I would always come back to pro cook for my kitchen wares
July 3, 2026
Reply from ProCook - Hereford
We're so happy you're enjoying your new knives and that you had a great experience with our customer service! We truly appreciate your loyalty and look forward to welcoming you back for your future kitchenware needs.
Top notch!
The staff are very helpful and friendly. They are knowledgeable on the products. Thus creating a a good atmosphere and top notch service. The store is well laid out which makes it easy to use. The Procook saucepans we bought are a fantastic quality and price. Thank you.
June 28, 2026
Great experience…
Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in store, it's a great knife at a reasonable price.
Great store, great product, very helpful and pleasant sore assistant, sorry I didn't get her name.
Thank you.
July 2, 2026
Rest customer service
The customer advisor was very knowledgeable about the different products, allowing me to try the different knives so I could get a hands on experience and make a informed decision.
June 23, 2026
Great service
Great service, friendly but professional. Good product knowledge and we even had the opportunity to test the products in store.
As a company your tills/software seemed to hamper the staff, but did not impact on the service they provided.
June 6, 2026
Reply from ProCook - Hereford
We're so glad you enjoyed your experience and appreciated our team's product knowledge and the opportunity to test products. We're addressing the till system to improve efficiency.
Excellent store
Excellent store, products beautifully displayed and the staff were so good. Could not fault our experience.
June 12, 2026
Sylvia was amazing and friendly
Sylvia was amazing and friendly. Really helpful and well informed. Thanks so much, definitely be back
June 8, 2026
Unprompted review
They was very helpful and gave us a…
They was very helpful and gave us a demonstration in the Hereford shop. We are very pleased with the product.
June 1, 2026
Lovely staff who were very helpful and…
Lovely staff who were very helpful and knowledgable. Great product and a nicely laid out shop. Full marks!
May 30, 2026
Nice friendly service.
May 29, 2026
Gentleman in your Hereford shop was so…
Gentleman in your Hereford shop was so helpful… I recommend your store
June 2, 2026
The lady that served me was very…
The lady that served me was very informative about the product I was buying
June 1, 2026
Reply from ProCook - Hereford
We're so glad our team member was informative about your product. Thank you for your kind words!
found what i wanted for a great price…
found what i wanted for a great price and helpful staff really helped with my visit
May 31, 2026
Reply from ProCook - Hereford
We're so glad you found what you needed at a great price and our staff was helpful! We appreciate your visit.
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