Visited the Hereford store whilst on holiday, looking for a good kitchen knife, after a little help from the young lady in store I purchased the ProCook Contour kitchen knife, I had a try whilst in... See more
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Excellent service from the staff at Hereford branch. I needed 2 new cooks knives and was able to try them out on tomatoes and potatoes before deciding.
So glad that we looked on line and found an amazing kitchen shop .The shop had everything we wanted. The assistants were amazing so friendly and helpful.Willbe going back to the shop again highly reco... See more
Walked in. Got exactly what I wanted, with helpful staff guiding me every step of the way. Perfect shopping experience. Thank you ProCook
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
UNIT 4, OLD MARKET, HR4 9HX, HEREFORD, United Kingdom
- 01432 656633
4.9
Excellent
299 reviews
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Reply from ProCook - Hereford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Faulty Product which broke within 5 mins of first use.
Unfortunately your product , the ProCook PodPress broke after only the 4th pod being recycled. It literally broke within 5mins of use. We were only visiting Hereford for the day from Cardiff otherwise we would have returned the faulty product. Are you able to provide a replacement ?
February 15, 2026
Reply from ProCook - Hereford
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Product & Service Knowledge
The two assistant we’re very pleasent & helpful. Offering advice not only of the products but cooking advice also. Very helpful for someone who is teaching myself to be a better cook.
March 7, 2026
Reply from ProCook - Hereford
We're delighted to hear that the assistants were pleasant and helpful! It's great they offered advice about the products and cooking, especially as you are teaching yourself to cook.
Very pleasant and helpful gentleman
Very pleasant and helpful gentleman he understood the items we wanted and explained the best use of them
March 3, 2026
Reply from ProCook - Hereford
We appreciate you sharing your experience! We're so happy to hear that the gentleman was helpful and understood your needs, explaining the best use of the items.
Reply from ProCook - Hereford
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
ProCook Hereford
I have been served several times at ProCook Hereford, and every experience has been excellent. Luke was extremely kind, polite, and very knowledgeable. He took the time to explain the different knives, which whetstone I should use, and we even discussed diamond sharpeners.
I left the store happy and smiling, confident that I had chosen exactly what I needed.
I later returned to purchase a leather knife bag to store my knives – top quality and very reasonably priced.
I will definitely be coming back.
With appreciation,
Cristian
February 26, 2026
Reply from ProCook - Hereford
We're happy to hear that you had an excellent experience in our store. We appreciate your positive feedback regarding the team member's knowledge and assistance with your knife selection. We're glad you found what you needed and are satisfied with your purchase. Thank you for your appreciation, and we look forward to your return.
Was impressed with the shop
Was impressed with the shop. Staff were welcoming and helpful.
February 22, 2026
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were welcoming and helpful.
Reply from ProCook - Hereford
We're happy to hear that our sharpening steel meets your needs! Thank you for letting us know about your positive experience.
Reply from ProCook - Hereford
We appreciate your positive feedback on our excellent experience and service; we are so happy you are pleased!
Brilliant staff
February 17, 2026
Reply from ProCook - Hereford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very knowledgeable and helpful staff…
Very knowledgeable and helpful staff with a massive range of kit, one of my favourite shops!
February 17, 2026
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff knowledgeable and helpful and enjoyed our range of products.
Overall a good experience but felt like…
Overall a good experience but felt like we was being followed around the shop by a staff member which made us feel uneasy.
February 13, 2026
Reply from ProCook - Hereford
We appreciate your feedback and are sorry to hear that you felt uneasy. We will address this internally to ensure a more comfortable shopping experience for everyone.
To season or not to season? That is the question.
I bought some professional stainless steel frying pans for my son, knowing he is very fond of ProCook products. The assistant was very helpful, told me she had the same ones I was buying and told me I needed to season them first. However, none of the guidelines that came with the pans mentioned this.
My son was delighted with the frying pans. The research we have done since then reveals some controversy, with some saying you should season them and others not. It would be good to know what ProCook thinks on this topic and perhaps include their recommendations in the accompanying care guide information. He first used them without seasoning them and they seemed fine. All in all, lovely pans.
February 12, 2026
Great choice of hardware!
Great choice of hardware plus the manager was really clued up on products available and was very helpful to my needs…
February 11, 2026
Reply from ProCook - Hereford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found a great choice of hardware, and our manager was helpful to your needs.
Very helpful and knowledgeable staff
February 11, 2026
Reply from ProCook - Hereford
We appreciate you letting us know our staff was helpful and knowledgeable! We are so happy to hear it.
Very helpful staff
Very helpful staff. Products well displayed. Good range of choices. Excellent quality, good prices.
February 10, 2026
Reply from ProCook - Hereford
We appreciate you sharing your wonderful experience! We're so happy to hear that you found our staff helpful, products well-displayed, and choices excellent.
We only popped in to nose...
We only popped in to nose, Sunday 8th Feb, and found all staff so helpful, polite, personable and professional.
Ended up with a pressure cooker, steak knives, cast iron cooking pot and a few utensils.
All staff should be recognised by the company.
So glad we visited.
February 8, 2026
I like going in the shop seeing all the…
I like going in the shop seeing all the new things they have . The staff are really friendly @ if u cant find it they will help .
February 8, 2026
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