Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... See more
Location
Switch locationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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See what reviewers are saying
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... See more
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
Company replied
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom
4.8
Excellent
786 reviews
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Yaking Note
When I made a suggestion about a possible future product, the staff seemed disinterested. Perfunctory service.
October 14, 2025
Reply from ProCook - Kingston
We appreciate your feedback and regret that our service did not meet your expectations regarding your product suggestion. We will address this internally.
Great place to shop
Great place to shop, staff are super friendly and knowledgeable!
October 10, 2025
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy you find our staff friendly and knowledgeable and like our store.
Having spoken to 2 people across 2 of…
Having spoken to 2 people across 2 of your stores in 2 cities; it seems you provide good training. Both were very knowledgeable about the products; both were patient and nice. Lady manager in Kingston and Male Manager in Bristol, both were very helpful.
We bought a 3 pan set, at a good price. We have used your pans before; quality seems quite good. Stores keep looking nicer with more products.
In addition we have learnt not to wash these non-stick pans in dishwasher, and we know exactly why. Dishwashers seem to shorten the life of most dishes/items we put in it; due to the very harsh chemicals they use.
We will of course NOT wash our new pans in the dish washer.
October 2, 2025
Reply from ProCook - Kingston
We're happy to hear that you had positive experiences in our Kingston and Bristol stores. It's great to know our team members were knowledgeable, patient, and helpful. We appreciate your feedback on our pan set and store improvements. Thank you for sharing your insights on dishwasher use!
The service was very good we found what…
The service was very good we found what we required.
October 5, 2025
Reply from ProCook - Kingston
We appreciate you sharing your experience with us! We are so glad that our service was helpful and you found what you needed.
Really helpful staff and a lovely shop…
Really helpful staff and a lovely shop to shop in. Lots of stock.
October 4, 2025
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and enjoyed our shop.
First impressions are very good
First impressions are that this is a well made pan with a non stick coating that looks and feels very robust. Used once do far and the surface performance was exceptional. I would have preferred a shorter handle for storage but that’s a bit picky on a product that appears at first use to be very good.
October 8, 2025
Reply from ProCook - Kingston
We're happy to hear that you find our pan well-made with exceptional non-stick performance! We appreciate your feedback regarding the handle length and will consider this for future designs. Thanks for sharing your initial positive experience.
The god quality of all your products…
The god quality of all your products and the good assistant of the personnel.
October 7, 2025
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear you liked our products' quality and our personnel's assistance.
Staff are very accommodating and…
Staff are very accommodating and friendly. Good sales talk.
October 2, 2025
Reply from ProCook - Kingston
We appreciate your positive feedback! We are so happy to hear that you found our staff accommodating and friendly and liked their sales talk.
Friendly helpful staff
October 4, 2025
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great service!!
The sales lady that assisted me with purchasing my saucepan was excellent!
very helpful and knowledgeable and she does did so with kindness and patience.
Have not used my saucepan yet.
October 2, 2025
Reply from ProCook - Kingston
We're happy to hear that the sales associate provided excellent assistance during your saucepan purchase. We appreciate your positive feedback regarding their helpfulness, knowledge, kindness, and patience. Thanks for sharing!
Knives revisited
My 1st delivery of knives plus board malfunctioned so I'm sending it back & replacing it with a new set was more than easy
September 14, 2025
Reply from ProCook - Kingston
We're happy to hear that replacing your initial order was easy. We appreciate your feedback and are glad the issue was resolved smoothly. Thanks for your review!
A lot of useful items
A lot of useful items, knives are sharp and high quality, and there were a lot of good deals on items. The employees there were also very nice and helpful.
September 21, 2025
Reply from ProCook - Kingston
We're delighted you found useful items and good deals! It's great to hear you find our knives sharp and of high quality, and that our employees were nice and helpful.
Exchange
The sales lady in the shop in Kingston was very helpful and efficient as a result of which I bought some greatr knives however, my reason for the visit was that I purchased a pro cook blender 9 months ago and it died!
It was replaced straight away without question - good service but wish it had lasted longer!
September 24, 2025
Reply from ProCook - Kingston
We're glad the sales lady in our Kingston shop was so helpful and you found great knives. We appreciate your feedback regarding the blender's lifespan and are happy it was replaced quickly. We value your comments.
The staff were extremely helpful
The staff were extremely helpful, friendly and knowledgeable
September 23, 2025
Reply from ProCook - Kingston
We appreciate your positive feedback. We are so happy to hear our staff was helpful, knowledgeable, and friendly.
Customer support person was so patient…
Customer support person was so patient and helpful. She packed everything with care and was friendly.
September 10, 2025
Reply from ProCook - Kingston
We appreciate you sharing your experience! We're so glad to hear that our customer support was patient and helpful and that your order was packed with care.
Perfect product and great service
September 22, 2025
Reply from ProCook - Kingston
We appreciate your positive feedback! We're so glad you enjoyed our perfect product and great service.
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff, excellent quality products. Will definitely be back
September 18, 2025
Reply from ProCook - Kingston
We appreciate you taking the time to share your experience! We're so glad to hear that you found our staff friendly and knowledgeable and liked our products.
Reply from ProCook - Kingston
We appreciate your positive feedback! We are so happy you enjoyed our many choices, good prices, and friendly, helpful staff.
Excellent customer service.
September 21, 2025
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great selection of items at very…
Great selection of items at very reasonable prices. Super customer service, professional, efficient and friendly.
September 17, 2025
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our selection and prices, and found our service super.
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