Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... See more
Location
Switch locationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... See more
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
Company replied
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom
4.8
Excellent
786 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good products and really helpful sales…
Good products and really helpful sales assistant
November 11, 2025
Reply from ProCook - Kingston
We appreciate your positive feedback! We're so happy you liked our products and found our sales assistant helpful.
Very friendly and helpful staff
November 7, 2025
Reply from ProCook - Kingston
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear you liked our staff and stock.
Amazing customer service.
Amazing customer service.
Just popped in looking for some kitchen scissors.
A lovely lady asked if we needed any help and led us to the right place to look showed us some scissors which were multi purpose not sure if we would have worked that out.
We purchased some bits and stuff the till the young man working with her had moved the payment machine the banter between the two of them was so sweet and friendly.
So nice to see two people enjoying their job
Would definitely recommend this store and will be going again to have a longer look around .
November 7, 2025
Reply from ProCook - Kingston
We're happy to hear that you enjoyed your visit and found our team helpful in finding what you needed. It's great to know that their friendly interaction made your experience even better. We appreciate your recommendation and look forward to welcoming you back for a longer visit!
Reply from ProCook - Kingston
We're happy to hear that you find our kitchen utility dishes to be of good quality and that they ensure safety. Thank you for your positive feedback!
Bought non stick frying pan from elite…
Bought non stick frying pan from elite range. The pan was faulty and non stick was not really working it would stick around edges. when I took it back I was told you can't really fry an egg on its. Its apparently only just for pancakes and very low heat cooking
The till lady was lovely and helped us get another one. Although there is this other older lady working there who initially sold us that pan. She can get really annoying and get her timing wrong. She had just started her shift and asked the till lady sorting our return out if she could go and grab her lunch for later from waitrose. That poor till lady was already so stressed and opened the shop early and she could really do with that old lady's help than being abandoned alone in a busy shop
November 3, 2025
Reply from ProCook - Kingston
Thank you for your review, we are sorry to read this and will pass this feedback to the store
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Kingston
We appreciate your feedback and are glad that you found our shop well-stocked. Thank you for taking the time to share.
I went to Procook shop in Kingston…
I went to Procook shop in Kingston shopping centre, the staff were amazing and helpful. Love to go back there and to buy more stuff for our new home soon.
October 29, 2025
Reply from ProCook - Kingston
We appreciate you sharing your positive experience! We are so happy you found our products great and our service excellent.
Friendly and helpful staff
October 23, 2025
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly and knowledgeable staff
October 25, 2025
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Kingston
We appreciate your positive feedback regarding our good shop, products and helpful staff; we are so happy you enjoyed them!
The Pro- cook in Kingston stsff could…
The Pro- cook in Kingston stsff could see I was looking and help me find what I was looking for - another member said about a bag which needed as my plastic bag wasn’t enough and service was quick and very good - wrapped my purchase.
October 24, 2025
Reply from ProCook - Kingston
We're happy to hear that our team assisted you in finding what you were looking for and provided excellent service. We appreciate your positive feedback regarding the wrapping of your purchase and the assistance with the bag.
Great place to shop
The look as you enter the store is and has always been amazing,one feels like buying everything.
October 22, 2025
Reply from ProCook - Kingston
We're happy to hear that you enjoy the store's atmosphere and find our selection appealing. Thank you for sharing your positive experience with us!
The lady who’s served me (sorry didn’t…
The lady who’s served me (sorry didn’t got her name) she was so nice, polite showed me what I was asking for. Told me about promotion.she was so friendly no pushing very good customer service
October 16, 2025
Reply from ProCook - Kingston
We're happy to hear that the service you received was so nice and polite. It's great to know that the employee showed you what you were asking for, told you about the promotion, and provided very good customer service. We appreciate your positive feedback!
Reply from ProCook - Kingston
We appreciate you letting us know about our helpful staff and the quality of our stuff! We are so happy to hear it.
quality products
October 14, 2025
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
staff at kingston were brilliant.
October 18, 2025
Reply from ProCook - Kingston
We appreciate you sharing that our staff was brilliant. We are so glad to hear it!
Reply from ProCook - Kingston
We appreciate your positive feedback! We are so happy you liked our product and found our customer service excellent.
Very helpful and friendly staff.
October 16, 2025
Reply from ProCook - Kingston
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.