Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... See more
Location
Switch locationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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See what reviewers are saying
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
Company replied
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... See more
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom
4.8
Excellent
780 reviews
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Very knowledgeable and helpful staff in…
Very knowledgeable and helpful staff in a well presented and appealing shop in Kingston upon Thames.
March 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nice selection of kitchenware
Nice selection of cooking pots/pans, utensils and dishes. Purchased mini frying pan from the Kingston branch, which is very nicely &clearly laid out, and easy to find what you're looking for. Staff very helpful and polite.
March 28, 2026
Reply from ProCook - Kingston
We're happy to hear you found a nice selection of cooking items and that our Kingston branch was clearly laid out. It's great to know our staff were helpful and polite, and that you found what you were looking for.
Really knowledgeable staff
Really knowledgeable staff, not pushy on sales, provided helpful tutorial on how to use the new product too. Well stocked and immaculate shop. Super products!
March 22, 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were knowledgeable and helpful with your new product.
Great prices and quality
Great prices, good choice and very good quality
Very helpful and knowledgeable staff
March 25, 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our great prices, good choice, quality, and helpful staff.
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Bought yet another Pro Cook product
Bought yet another Pro Cook product: a nice cast iron enameled Grill Pan. After looking at prices at another large store in the shopping centre, it was nice to buy a good quality product at half the price of the other store. ProCook Warranty is in years, compared to the "I am not sure, maybe few months.." vague answer that I got for the double-priced product at the other store.
As always, Shona had all the info on the ProCook products we looked at, and she was very helpful.
The store carries a lot of pots and pans, plus some other products, and that is always a plus (saves time searching elsewhere).
March 22, 2026
Reply from ProCook - Kingston
We're happy you found a quality grill pan at a great price! It's wonderful to know that our warranty and knowledgeable team member were helpful. We appreciate you noting the convenience of our product selection. Thanks for your positive feedback!
Helpful customer service
The cheerful and friendly assistant pointed me quickly to the right place for my needs, summarised the pro's & con's of comparable items, and gave me the opportunity to return my purchase for refund within 30 days, with the options of e-mail or printed receipt or both! Very satisfied.
March 20, 2026
Reply from ProCook - Kingston
We're happy to hear that the assistant was helpful and provided you with the information you needed! We appreciate your feedback and are glad you enjoyed your experience with us.
Great variety of cookware
Great variety of cookware. The knives we bought were on sale. Very good quality. The staff was very kind and helpful. I would recommend this shop to anyone.
March 8, 2026
Staff servis not like it
March 2, 2026
Reply from ProCook - Kingston
Thank you for your review, we will pass these comments over to the store.
Return Visit
This was my second visit to the store in the space of a few weeks and again l was I impressed by the staff’s willingness to assist . I found them very helpful but not pushy.
March 8, 2026
Reply from ProCook - Kingston
We appreciate you sharing your positive experience! We're so happy to hear that you were impressed with our staff's helpfulness and that you found them to be not pushy.
Excellent products sold by…
Excellent products sold by knowledgeable and friendly staff.
March 8, 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our excellent products and friendly staff.
Reply from ProCook - Kingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The store staffs are very helpful and…
The store staffs are very helpful and great 👍 friendly 😊
March 7, 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and friendly.
Great and quick experience.
First time for me to go to Pro Cook . Great staff , all clearly labelled and priced . Great selection 👌. Ill be back
March 1, 2026
Reply from ProCook - Kingston
We're so glad you had a great first experience! It's wonderful to hear you appreciated our clearly labeled selection and helpful staff. We look forward to your return!
Reply from ProCook - Kingston
We appreciate your positive feedback regarding our incredibly helpful staff and top-quality products; we are so happy you enjoyed them!
Good experience again
Clean environment, helpful chatty staff, directed me to items I needed. Quick easy transaction.
February 28, 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you liked our clean environment and helpful staff.
The gentleman assistant was extremely…
The gentleman assistant was extremely helpful in finding what I was looking for.
February 24, 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We are so happy to hear that the assistant was extremely helpful in finding what you needed.
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