Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... See more
Location
Switch locationUnit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB
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See what reviewers are saying
I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... See more
Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.
Company replied
One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, United Kingdom
4.8
Excellent
782 reviews
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Good experience again
Clean environment, helpful chatty staff, directed me to items I needed. Quick easy transaction.
February 28, 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you liked our clean environment and helpful staff.
The gentleman assistant was extremely…
The gentleman assistant was extremely helpful in finding what I was looking for.
February 24, 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We are so happy to hear that the assistant was extremely helpful in finding what you needed.
Excellent Customer Service
Shona and her colleagues were fantastic in catering to our needs. Shona explained the different products very clearly enabling us to make a quick decision on what was right for us.
February 15, 2026
Reply from ProCook - Kingston
We're so happy to hear that our team was fantastic in catering to your needs! We appreciate that their explanations helped you to quickly decide on the right products for you.
Nice showroom
Nice showroom
Good display of items with prices
The customer advisor was really helpful
February 17, 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our showroom and helpful advisor.
Reply from ProCook - Kingston
We appreciate your positive feedback. We are so happy you found our product to be of really good quality.
Excellent helpful staff and a well laid…
Excellent helpful staff and a well laid out store with a superb range of high quality, well designed products.
February 15, 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff excellent and helpful and liked our well-designed products.
Cafetiere purchase
Very nice shop ... great well priced products ... very helpful staff.
February 14, 2026
Reply from ProCook - Kingston
We appreciate you sharing your thoughts! We are so happy to hear that you liked our shop, products, and helpful staff.
Great service and a great product
February 11, 2026
Reply from ProCook - Kingston
We appreciate your positive feedback on our great product and service; we are so happy you are pleased!
Very helpful staff
Very helpful staff, and a wide range of very useful kitchen/ cooking things. I recommend.
February 9, 2026
Reply from ProCook - Kingston
We're happy to hear that our staff was helpful and that you found useful items. Thank you for your recommendation; we appreciate your feedback!
Staff that know their products
The lady in the shop was really helpful. Tried various knives but really pleased with the one she helped me choose.
February 7, 2026
Very pleasant shopping experience!
Store was clean and tidy with a huge range of products - so many shops fail on these simple basics these days.
Very helpful and knowledgable staff.
February 5, 2026
Very helpful staff
January 26, 2026
It was very pleasant shop to look at…
It was very pleasant shop to look at all the stock.
February 3, 2026
Reply from ProCook - Kingston
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed looking at our stock.
Great quality cookware
Great quality cookware, friendly and helpful staff. We are keen cooks and find ProCook stock excellent products.
February 2, 2026
Great products,very helpful staff
February 2, 2026
Nearly five stars.
We had decided to get the Sonoma Green dinner service, but we were concerned that it was out of stock on line, so we called around our nearest stores to see if any of them had it available.
The Epsom store is the closest to us, but were unfortunately out of stock.
The Guildford store went straight to a messaging service, so I left a message explaining what I wanted and leaving my number. Nobody bothered to call me back.
When I called the Bluewater store, nobody picked up the phone and Android was identifying it as a pub (The George and Dragon, I think).
The Kingston-Upon-Thames store is actually our next nearest, but our car is not ULEZ compliant so it costs £12.50 (plus parking, etc) just to visit. However, they answered the phone and were very helpful. They had what we wanted, so I asked to reserve it and we went and collected it the next day. The staff in store were also very pleasant and helpful.
So, but for the failure of the Guildford store to call us back, it would have been five stars.
January 31, 2026
Reply from ProCook - Kingston
We appreciate you sharing your experience trying to find the Sonoma Green dinner service. We're glad the Kingston store was helpful and you were able to get what you needed. We're sorry you didn't receive a call back from Guildford; we will investigate this.
Good customer service and excellent…
Good customer service and excellent product quality
January 27, 2026
Reply from ProCook - Kingston
We appreciate your positive feedback. We are so happy you found our customer service good and liked our excellent product quality.
Swift help
My digital receipt didn't arrive, but an email to Customer Services produced a copy very swiftly. Good, friendly service as usual in store too.
January 30, 2026
Reply from ProCook - Kingston
We're happy to hear that customer services promptly resolved the digital receipt issue. We appreciate your positive feedback regarding the friendly service you received in our store.
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