The staff were nice and friendly took me to the item I was looking for with various different style it's very rare to get good costumer service these days th female done well and I got my pizza slicer... See more
Location
Switch locationUnit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX Livingston, GB
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I have been using ProCook Pots and Pans for over 25 years as they are the best. I visited the store in Livingston and was extremely happy with the first class Customer Service and Advice from the... See more
Company replied
Getting an induction hob so went in for a new set of pots. Went into the Livingston branch. Got a lovely assistant called Joanne who helped us choose.What was really nice was that she informed us t... See more
Company replied
Product fit for purpose, great for hot chocolate etc. Good value Aside: a bit annoyed to see a mixer I bought earlier in the month, substantially reduced in price
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX, Livingston, United Kingdom
4.9
Excellent
704 reviews
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The staff were nice and friendly took…I have bought loads from procook and the staff in livingston really go out there way to help you
The staff were nice and friendly took me to the item I was looking for with various different style it's very rare to get good costumer service these days th female done well and I got my pizza slicer 😉
June 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Livingston
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Fully stocked shop, great prices, value for money
Great staff, definitely worth a visit, more than sure you will find the right thing for you
May 26, 2026
Reply from ProCook - Livingston
We're so pleased you found our staff great and believe others will find what they need. Thank you for your kind words!
Reply from ProCook - Livingston
We appreciate your kind words.
Getting an induction hob so went in for…
Getting an induction hob so went in for a new set of pots.
Went into the Livingston branch.
Got a lovely assistant called Joanne who helped us choose.What was really nice was that she informed us that on the bank holiday weekend there would be a further 20% off so we waited and were able to save some money.
The delivery is also free.So it was a win win situation.
May 24, 2026
Reply from ProCook - Livingston
We are so pleased to hear about your positive experience at our Livingston branch! It's wonderful that our team could help you find the perfect pots and save money. We appreciate you sharing your feedback.
Reply from ProCook - Livingston
We appreciate your positive feedback!
Well done Joel
The salesperson in store (Joel) was very helpful and extremely knowledgeable about the products.0
May 22, 2026
Reply from ProCook - Livingston
We really appreciate your kind review.
I have been using ProCook Pots and Pans…
I have been using ProCook Pots and Pans for over 25 years as they are the best.
I visited the store in Livingston and was extremely happy with the first class Customer Service and Advice from the Lady Shop Manager. I have serious health issues and was replacing my old frying pans and a Casserole pot. She was Brilliant and listened to my questions around the best for my " Cancer Care "and didn't put pressure on me to purchase. She provided me with the best options.
Suggested we take our time over Lunch and not rush into the purchase of the Elite Frying Pan set and Large Stock Pot. We returned and made our purchases and am so happy with my decision as these are just terrific.
May 21, 2026
Reply from ProCook - Livingston
We are so pleased to hear about your long-standing loyalty to our products and your wonderful experience at our Livingston store. It is fantastic that our team provided such thoughtful and supportive service, ensuring you found the best options for your needs. We appreciate you sharing your positive feedback and are delighted you are happy with your new purchases.
Reply from ProCook - Livingston
We are happy you appreciated our service and product advice.
Excellent range of kitchen utensils and…
Excellent range of kitchen utensils and other goodies. Very competitively priced and we have bought products from there before. Staff very helpful.
May 20, 2026
Reply from ProCook - Livingston
We're delighted to hear you appreciate our range and competitive prices, and that our staff were helpful. Thank you for your continued support!
The girls explained the product and it's uses perfectly
Just what I needed a burger press
Best quality best service
Great price
May 19, 2026
Reply from ProCook - Livingston
We are so happy you found exactly what you needed! We appreciate your kind words.
Reply from ProCook - Livingston
We appreciate your kind words about our team.
Just fab!
It's the one shop we always make time for visiting. So many great products at extremely reasonable prices. The staff were so incredibly helpful too. A lovely shopping experience. Thank you.
May 16, 2026
Reply from ProCook - Livingston
We're so happy to hear that you always make time to visit us and enjoyed your shopping experience! We appreciate your kind words.
Really friendly and helpful member of…
Really friendly and helpful member of staff. The young man helped us pick a new carving knife.
May 11, 2026
Reply from ProCook - Livingston
We appreciate you sharing your experience. We're glad our staff was friendly and helpful in assisting you with your carving knife.
Everything is easy to find and well…
Everything is easy to find and well labelled.Staff very polite , friendly and knowledgeable.
May 12, 2026
Reply from ProCook - Livingston
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found everything easy to find and our staff helpful.
Reply from ProCook - Livingston
We appreciate you sharing that our staff was helpful and our product was excellent.
Very very pleasant and knowledgeable…
Very very pleasant and knowledgeable staff. A pleasure to shop in this store
May 4, 2026
Reply from ProCook - Livingston
We appreciate you sharing that our staff was pleasant and knowledgeable. We are glad you enjoyed shopping with us!
The experience was our interaction with…
The experience was our interaction with the staff, they were great and provided all the information we needed to make an informed purchase. There was couple of humours moments which made it all the better. We made a purchase of a set of 8 Contour Kitchen Knives and were very impressed. We had done research on Which? and the staff at ProCook confirmed what we had found out.
May 4, 2026
Reply from ProCook - Livingston
We're delighted to hear that our team provided such a positive and informative experience, helping you make an informed purchase. It's wonderful that you enjoyed some humorous moments too! Thank you for your kind feedback.
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