Product fit for purpose, great for hot chocolate etc. Good value Aside: a bit annoyed to see a mixer I bought earlier in the month, substantially reduced in price
Company replied
Location
Switch locationUnit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX Livingston, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As we are about to have a new kitchen fitted with an induction hob , we were looking to upgrade our pots etc. The assistant in the Livingston store couldn't have been more helpful, explaining the pros... See more
Company replied
Good quality and good value items. Staff were well informed, helpful and friendly. An excellent place to check out if you like medium to high end cookware.
Company replied
I cannot praise the staff at the Livingston branch enough, I popped into replace a granite wok which was showing signs of pitting after much use. The assistant said “ but they have a 25 year guarant... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 103 Livingston Designer Outlet, Almondvale Avenue, EH54 6QX, Livingston, United Kingdom
4.9
Excellent
747 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Livingston
We are so happy to hear you enjoyed our service and found our staff friendly. We appreciate your kind words about our pots!
Sales staff were very helpful in…
Sales staff were very helpful in guiding us in our choice of kitchenware
July 7, 2026
Reply from ProCook - Livingston
We're so glad our sales staff were helpful in assisting you with your kitchenware choices! Thank you for your wonderful feedback.
Reply from ProCook - Livingston
We truly appreciate your kind words about our excellent advice and service. Your feedback means a lot to our team.
Helpful and happy servers
June 29, 2026
Reply from ProCook - Livingston
We appreciate your kind words about our team. It's wonderful to hear that you found our servers to be so helpful and happy.
It was exactly what i wanted
It was exactly what i wanted. The staff were very friendly and helpful.
June 26, 2026
Assistant helped us straight away and…
Assistant helped us straight away and guided us to the appropriate purchase for our needs
June 27, 2026
Helpful and friendly staff who guided…
Helpful and friendly staff who guided us to the ideal purchase.
June 18, 2026
They were very good and very helpful
June 24, 2026
Staff were friendly and helpful.
June 10, 2026
Reply from ProCook - Livingston
We appreciate your kind words.
Knowledgeable and helpful staff helped…
Knowledgeable and helpful staff helped me get what I wanted very quickly.
June 9, 2026
Excellent again.
June 12, 2026
I have been working abroad for a few…
I have been working abroad for a few years and as soon as I stepped into Livingston designer outlet the first shop we wanted to go to was pro cook, always great products and service.
June 11, 2026
Great experience
The staff were very friendly, helpful and knowledgeable. Great service and very happy with my purchases.
June 9, 2026
The staff are very knowledgeable
The staff are very knowledgeable, explained everything very well the quality of the pots is amazing so all in all 10 out of 10.
June 4, 2026
Lovely shop with a good variety of…
Lovely shop with a good variety of kitchen goods . Helpful friendly staff
June 8, 2026
Reply from ProCook - Livingston
We're so glad you enjoyed our shop and found our staff helpful! Thank you.
Great variety of kitchen equipment …
Great variety of kitchen equipment helpful and knowledgeable staff fab customer service
June 4, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.