Excellent service, guidance and help from the staff. Very professional. We bought a set of 3 x sharp knives for paring and slicing & a good durable non stick frying pan. Good value for money and long... See more
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All the dealings we have had with the store in Milton Keynes has been brilliant. We are pleased that Procook exists as it was really upsetting when Lakeland shut as there was no dedicated shop for kit... See more
Company replied
The sales guy helping us was knowledgeable and helpful. He also let us brouse without interruption. This shop has everything we were looking for and then some. We will be returning and do more shoppin... See more
I have bought many products from ProCook shops & am very pleased with them. Also the staff are always friendly and helpful. I normally shop at the Mansfield branch but the the friendly assistant in... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 69 Silbury Arcade, Centre MK, MK9 3ES, Milton Keynes, United Kingdom
- 01908 027708
4.8
Excellent
581 reviews
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Very attentive and friendly staff
Very attentive and friendly staff, and very knowledgeable about the products
March 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very polite and helpful staff in the…
Very polite and helpful staff in the store. Served promptly with a smile. Very pleasant shopping experience.
March 7, 2026
Reply from ProCook - Milton Keynes
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff polite and helpful, and your shopping experience pleasant.
I could not find the specific item I…
I could not find the specific item I needed. After struggling for about 10 minutes I had to go to the counter and ask for assistants. I am also unhappy that the store is unable to provide a hard copy of my Guarentee.
March 11, 2026
Reply from ProCook - Milton Keynes
We regret you had difficulty locating your item and getting assistance. We will pass this feedback over to the store.
The helpful advice from your female…
The helpful advice from your female shop assistant
March 10, 2026
Reply from ProCook - Milton Keynes
We appreciate your positive feedback! We are so happy to hear that our shop assistant was helpful and offered great advice.
Good customer experience and good range…
Good customer experience and good range of products. Some items could be a little cheaper as some things did look very pricey but overall aesthetic nice
March 3, 2026
Very friendly and helpful staff
March 7, 2026
Impressive
The shop was busy but one member of staff was very helpful in finding a frying pan that suited me. I will definitely be visiting again.
Full of interesting and useful things.
March 1, 2026
Reply from ProCook - Milton Keynes
We're so happy to hear that our staff was helpful in finding a frying pan for you, despite the busy shop. We appreciate your visit and are glad you found interesting and useful things.
Bought a replacement timer
Bought a replacement timer. Magnetics not working. Just slides down fridge. Older time which is the same still stays well on fridge. When I can get back to store I will change this but test before I leave store
March 6, 2026
Reply from ProCook - Milton Keynes
We appreciate your feedback. We're sorry the replacement timer's magnet isn't working as expected. We suggest testing it in-store before leaving when exchanging it.
Good service and friendly staff and the…
Good service and friendly staff and the very good offer I purchased.
March 3, 2026
Reply from ProCook - Milton Keynes
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our good service, friendly staff, and offer.
Very good staflf
March 5, 2026
Reply from ProCook - Milton Keynes
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful staff
Very helpful staff.
Staff member helped us to choose a product that specifically met our requirements. Product is excellent quality
March 5, 2026
Reply from ProCook - Milton Keynes
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful in choosing a product of excellent quality.
Reply from ProCook - Milton Keynes
We appreciate your positive feedback regarding our good customer service, clean shop, and friendly staff; we are so happy you enjoyed them!
Brilliant service
Brilliant service. I live in the south of Bucks and its a long way to travel to Milton Keynes , but the service at ProCook was superb. I will definitely be back.
They had everything I needed and more!
February 14, 2026
Reply from ProCook - Milton Keynes
We're happy to hear that you found our service brilliant! We appreciate you making the long trip from South Bucks to visit us. It's great to know we had everything you needed, and we look forward to seeing you again.
Excellent shopping experience
Excellent shopping experience. The staff were very welcoming and helpful.
February 19, 2026
Reply from ProCook - Milton Keynes
We appreciate you taking the time to leave us this great review! We're so happy you found our staff welcoming and helpful, making for an excellent experience.
PURCHASED BUT RETURNED
we were out looking for a small food chopper and grinder. asked at the store , shown, and we purchased.
But unfortunately when we had a closer look , realised that it was not a spice or seeds grinder .So had tyo return it back to another nearer store.. The lady took it back without and hassel , and admitted that it would not grind .
February 15, 2026
Reply from ProCook - Milton Keynes
We appreciate you sharing your experience. We're sorry the chopper and grinder didn't meet your needs for spices and seeds. We're glad the return process was smooth. Thank you for your feedback.
Knowledgable staff
Knowledgable staff, felt genuinely eager to help but not at all pushy or intrusive.
February 18, 2026
Reply from ProCook - Milton Keynes
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was knowledgeable and eager to help.
Good range of stock presented in a nice…
Good range of stock presented in a nice environment.
February 21, 2026
Reply from ProCook - Milton Keynes
We're happy to hear that you enjoyed our selection and environment. Thank you for your positive feedback; we appreciate it greatly.
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