ProCook - Norwich Reviews 522

TrustScore 5 out of 5

4.9

Notcutts Garden Centre Norwich, Daniels Road, NR4 6QP Norwich, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just went into store not intending to buy anything, was very impressed with the way stock is displayed, can see everything clearly. Colleagues were attentive and welcoming, even asked if we were inter... See more

Company replied

Rated 5 out of 5 stars

When l looking for cookware such as saucepans I always look in a number of different shop comparing brands and prices, but now we have a ProCook shop in Norwich, that is where I always end up. The qua... See more

Company replied

Rated 4 out of 5 stars

Initially assistance seemed unaware of us in the store. We were undecided about an item of interest, so decided to leave it for another day. Just as we decided to leave, we were approached by a pleasa... See more

Company replied

Rated 5 out of 5 stars

Loved the lay out of the shop and had so many good offers on. The shop assistant was great - showed an interest in helping us and then left us alone to look further and answered all our questions - v... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • Notcutts Garden Centre Norwich, Daniels Road, NR4 6QP, Norwich, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

522 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful staff

Helpful staff.
Well laid out shop

May 19, 2026
ProCook - Norwich logo

Reply from ProCook - Norwich

We're so glad you enjoyed your visit and found our staff helpful! We appreciate your kind words.

Rated 5 out of 5 stars

Excellent products

Excellent products. Excellent customer service.

May 22, 2026
ProCook - Norwich logo

Reply from ProCook - Norwich

We appreciate your kind words about our products and service.

Rated 5 out of 5 stars

Friendly experience

The staff were very friendly and helpful. Knew the products and took us directly to the item we asked for. Reasonably priced with unique products. No hard selling.

May 18, 2026
ProCook - Norwich logo

Reply from ProCook - Norwich

We're so happy our team was friendly and knowledgeable, helping you find unique items without pressure. Thank you for this wonderful review!

Rated 5 out of 5 stars

The shop has a wide range of good…

The shop has a wide range of good quality cooking / kitchen related items, and the staff are very helpful.

May 15, 2026
ProCook - Norwich logo

Reply from ProCook - Norwich

We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our selection and helpful staff.

Rated 5 out of 5 stars

Staff

Staff, Product and Service were all excellent.

May 9, 2026
ProCook - Norwich logo

Reply from ProCook - Norwich

We are so pleased you enjoyed our product, staff, and service!

Rated 5 out of 5 stars

Bought a teabag squeezer ...invaluable!

Bought a teabag squeezed ...invaluable!
and peppermint also distrustful because I like freshly ground pepper
black pepper

April 30, 2026
ProCook - Norwich logo

Reply from ProCook - Norwich

We're glad you found the teabag invaluable! We appreciate your honest feedback regarding the peppermint and black pepper.

Rated 5 out of 5 stars

Experience this shop for yourself !!Beautifully laid out shop

Beautifully laid out shop, all products wonderfully displayed and affordable prices.
Friendly staff with lots of time to give the customers,very helpful and knowledgeable, we had an excellent shopping experience

April 23, 2026
ProCook - Norwich logo

Reply from ProCook - Norwich

We're so glad you enjoyed your shopping experience! It's great to hear that you appreciated our beautifully laid out shop, wonderfully displayed products, and affordable prices. We appreciate your kind words about our friendly, helpful, and knowledgeable staff.

Rated 5 out of 5 stars

Service was great

Service was great, he remembers shoppers on their return.
Positive experience.

April 1, 2026
ProCook - Norwich logo

Reply from ProCook - Norwich

We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you had a positive experience with our service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look