Staff were knowledgeable about the products and took time to explain the differences across the range that we were interested in. They also asked about our cooking style and recommended products to s... See more
Company replied
Location
Switch locationNotcutts Garden Centre Norwich, Daniels Road, NR4 6QP Norwich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lady in shop in Norwich Chapelfield store was very helpful, let me try the knifes for feel in hand and cut up some veg overall it was a very good experience and am really happy with knives I bought
Company replied
Just went into store not intending to buy anything, was very impressed with the way stock is displayed, can see everything clearly. Colleagues were attentive and welcoming, even asked if we were inter... See more
Company replied
When l looking for cookware such as saucepans I always look in a number of different shop comparing brands and prices, but now we have a ProCook shop in Norwich, that is where I always end up. The qua... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Notcutts Garden Centre Norwich, Daniels Road, NR4 6QP, Norwich, United Kingdom
4.9
Excellent
547 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrific store and Terrific service!
February 26, 2026
Reply from ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy you liked our store and service.
Very helpful and knowledgeable staff
February 22, 2026
Reply from ProCook - Norwich
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Reply from ProCook - Norwich
We appreciate your positive feedback! We are so happy to hear you enjoyed our shop and found exceptional value with our customer service.
Sheree
The lady who served us was friendly and doubled check to find me the knife I wanted as there was no card photo of the one we wanted but she went through the draws and found us one
February 13, 2026
Reply from ProCook - Norwich
We're happy to hear that the service was friendly and helpful! We appreciate that our team member went the extra mile to find the exact knife you wanted. Thank you for your positive feedback!
Once again a very pleasant experience.
Once again a very pleasant experience.
Staff friendly & very helpful.
February 16, 2026
Reply from ProCook - Norwich
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was friendly and helpful.
Top quality
the staff in this store gave me information on the product that, if I had not known, purchased the wrong set of pans. I have an induction hob, she steered me to the right selection and gave advise which was constructive. I always purchase from here, and I have never been let down
February 12, 2026
Reply from ProCook - Norwich
We're happy to hear that our staff provided you with helpful information and constructive advice, guiding you to the correct product for your induction hob. We appreciate your continued patronage and are glad we've consistently met your expectations.
The product itself was good
The product itself was good. I was dissapointed in the fact it was delivered not in a presentation box but in a normal cardboard box as this was for a wedding present I felt let down It was not the shops fault as they did not have one in stock and I had to order off line and that is how they came.
February 2, 2026
Reply from ProCook - Norwich
We appreciate your feedback and are glad the product met your expectations. We regret that the packaging was not suitable for a wedding present due to the online order's standard packaging. We'll review this to see how we can improve.
Excellent staff
Excellent staff, helped me find the item I was looking for quickly. Clean store and wonderful customer service.
February 9, 2026
Reply from ProCook - Norwich
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff helped you find what you were looking for quickly and that you enjoyed our customer service.
The man who served us in Norwich store …
The man who served us in Norwich store was extremely helpful and we are really pleased with all the products will definitely return to the store
February 11, 2026
Reply from ProCook - Norwich
We're happy to hear that the service in our Norwich store was extremely helpful. We're so pleased you are happy with your purchases and will return to our store.
Really helpful staff and lots of choice
February 9, 2026
Excellent
Excellent, staff in Norwich extremely helpful, knowledgeable and quite funny too!
February 7, 2026
The staff were very helpful and…
The staff were very helpful and friendly. Also their was a good selection of choices.
January 31, 2026
Reply from ProCook - Norwich
We're happy to hear that our helpful staff and the selection of choices available made for a positive experience. Thank you for your kind feedback!
Bought some glass dishes useful for…
Bought some glass dishes useful for making lasagna in. Good idea. Have a guarantee as well
January 24, 2026
Reply from ProCook - Norwich
We're happy to hear that you find our glass dishes useful for making lasagna. It's great that they come with a guarantee for your peace of mind. Thanks!
Very helpful
Very helpful, knowledgeable sales assistant. Well stocked store. A delight to visit
January 20, 2026
Reply from ProCook - Norwich
We appreciate your positive feedback! We are so glad to hear that you found our sales assistant helpful and the store well-stocked.
Reply from ProCook - Norwich
We appreciate you taking the time to leave us this great review! We are so happy to hear our staff was good, knowledgeable, helpful, and friendly.
Best Service
As ever, great service, humour and knowledge. All I need now is a bigger kitchen!
January 14, 2026
Nice shop
Nice shop , we'll presented, friendly staff, did have to wait sometime to pay
January 18, 2026
Reply from ProCook - Norwich
We appreciate your kind words about our shop and staff. We're sorry you had to wait to pay and we'll look into it. Thanks for your feedback.
Sticky non stick frying pan…
Went in with an a non stick frying pan that had developed a ‘sticky’ patch after just a few months. Exchanged for a replacement with no problems at all.
January 12, 2026
Attentive pleasant staff
Staff available to give information and were very attentive. Told the assistant what we wanted but were going elsewhere first and going back - when we got back everything was waiting behind the checkout!
January 11, 2026
Reply from ProCook - Norwich
We're happy to hear that our staff were helpful and attentive! We're glad everything was ready for you upon your return. Thank you for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.