The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... See more
Company replied
Location
Switch locationUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
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See what reviewers are saying
Great service. The gentleman who served me was very knowledgeable, friendly and helpful. He made my first experience shopping with this brand very easy and enjoyable. I will definitely be shopping wi... See more
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
Company replied
We were served by a lovely lady, I think her name might have been Vera( Friday 14thNov.). She was extremely professional, knowledgeable and very personable. She assessed our need, presented a number o... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, United Kingdom
4.8
Excellent
414 reviews
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Lovely attention and kind helpers.
May 18, 2025
Reply from ProCook - O2 Icon
We appreciate your kind words! We're happy to hear about your positive experience.
Every thing was displayed well
Every thing was displayed well, tagged and staff was helpful and friendly CV oo
May 17, 2025
Reply from ProCook - O2 Icon
We appreciate your feedback! We're happy to hear that you found our products well-displayed and that our staff was helpful and friendly.
Reply from ProCook - O2 Icon
We're glad our staff was helpful and kind, and that you found our prices good. Thanks!
Reply from ProCook - O2 Icon
We appreciate your kind review! We're so glad you value our products and staff.
Excellent customer service!
I was little nervous to go back to the shop in order to exchange a wok with tiny defects. Jamie, a sales staff, quickly understands my requirements and swiftly exchange to a new one that he checked before handing it to me. I was so pleased and ended up buying additional item on the day.
May 15, 2025
Reply from ProCook - O2 Icon
We appreciate you sharing your experience. We're glad to hear that the exchange process was smooth and that you were satisfied with the service. Thank you for your purchase!
Nice easy shopping experience with a…
Nice easy shopping experience with a friendly and efficient staff member.
May 12, 2025
Reply from ProCook - O2 Icon
Thank you for your kind review! We are thrilled to hear you had a pleasant shopping experience with our friendly and efficient staff. We strive to create a welcoming and convenient environment for our customers, and we appreciate you taking the time to share your feedback.
The assistant was very nice and gave us…
The assistant was very nice and gave us all the information we needed to decide on a kitchen scissors
May 10, 2025
Reply from ProCook - O2 Icon
Thank you for your kind review! We're delighted to hear that you found our staff member helpful and knowledgeable. We strive to provide our customers with a positive and informative experience, and we're glad you found it so. We appreciate you taking the time to share your feedback.
Reply from ProCook - O2 Icon
Thank you for your kind words! We're delighted to hear you enjoyed our shop and found our staff friendly and helpful. We strive to provide excellent customer service and appreciate your feedback.
Knowledgable staff
May 4, 2025
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - O2 Icon
Thank you for your kind words! We're so happy to hear that you found our staff friendly and helpful. We strive to provide excellent customer service and appreciate your feedback.
ProCook O2
ProCook O2
We went in to browse but ended up buying new knives and cutlery. The lady who served us was so helpful and friendly, a great service.
May 2, 2025
Reply from ProCook - O2 Icon
We are so glad to hear you had a positive experience in our store. It's wonderful to know our team was able to provide you with helpful and friendly service. We hope you enjoy your new knives and cutlery!
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly courteous service
April 21, 2025
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good experience
The sales lady was very helpful in explaining about different kitchen knives and their attributes.
April 22, 2025
Reply from ProCook - O2 Icon
Thank you for your kind review! We are delighted to hear that you found our staff member helpful and knowledgeable. We strive to provide our customers with a positive and informative experience, and we're glad you found it so. We appreciate you taking the time to share your feedback.
I was so impressed with Pro cook.
I was so impressed with Pro cook! Having not shopped in there before, the staff were very friendly and knowledgeable about the items I wanted to buy and with all my gadgets I’m extremely impressed by them all!
April 26, 2025
Reply from ProCook - O2 Icon
Thank you for your kind words! We're delighted to hear that you had a positive experience at our store. We strive to create a welcoming and helpful environment for all our customers, and we're glad that you found our staff to be friendly and knowledgeable. We appreciate your feedback and hope to see you again soon!
Greeted with cake maker a welcome and a smile and…
Greeted with a welcome and a smile and went though all the details of the product
April 19, 2025
Reply from ProCook - O2 Icon
Thank you for your kind review! We're delighted to hear that you received a warm welcome and appreciated the detailed information provided about the product. We strive to create a positive and informative experience for all our customers, and we're glad you found it so. We appreciate you taking the time to share your feedback.
Reply from ProCook - O2 Icon
We appreciate your kind words. We strive to provide excellent customer service and are glad you found our assistant helpful.
Reply from ProCook - O2 Icon
Thank you for your kind review! We're thrilled to hear you were pleased with both the service and the products. Your feedback is truly appreciated.
Reply from ProCook - O2 Icon
We appreciate your kind words! We're thrilled to hear you found our selection and value to be excellent. Your positive feedback motivates us to continue offering a great experience.
Great shopping experience
Always high quality and professional customer service with very knowledgeable staff who pass on informative details about products
April 14, 2025
Reply from ProCook - O2 Icon
Thank you for your kind review! We are delighted to hear that you consistently experience high-quality products and professional customer service from our knowledgeable staff. We strive to provide our customers with informative details about our products and appreciate you taking the time to share your positive feedback.
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