The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... See more
Company replied
Location
Switch locationUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
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See what reviewers are saying
Great service. The gentleman who served me was very knowledgeable, friendly and helpful. He made my first experience shopping with this brand very easy and enjoyable. I will definitely be shopping wi... See more
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
Company replied
We were served by a lovely lady, I think her name might have been Vera( Friday 14thNov.). She was extremely professional, knowledgeable and very personable. She assessed our need, presented a number o... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, United Kingdom
4.8
Excellent
414 reviews
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Very helpful
Had to return a couple of induction pans that were too small to trigger our oven that were part of a set and Jan and Daniela from the O2 (hopefully names right) couldn’t be more helpful, I thought it would be really difficult and they sorted it out and now I have pans that work and are the sizes I want! Thank you!
July 27, 2025
Reply from ProCook - O2 Icon
We're happy to hear that the return process for the induction pans went smoothly! We appreciate your positive feedback and are glad that our team could assist you in finding the right sizes. Thank you!
Reply from ProCook - O2 Icon
We're glad you had a good experience and liked our collection. Thank you for your positive feedback; we appreciate it.
Very helpful staff in selecting items I…
Very helpful staff in selecting items I required
July 6, 2025
Reply from ProCook - O2 Icon
We appreciate your positive feedback! We're so happy to hear that our staff were helpful in selecting the items that you required.
what i would expect :)
i only bought a bowl but the items in the shop were good and i can imagine it is has most things a shopper could want
July 5, 2025
Reply from ProCook - O2 Icon
We appreciate you taking the time to share your thoughts. We're glad to hear that you found our selection appealing and that we likely have what shoppers need.
Reply from ProCook - O2 Icon
We appreciate your positive feedback! We are so happy you liked our good quality products and found our staff helpful.
Reply from ProCook - O2 Icon
We appreciate your positive feedback and are so glad you find our products to be of good quality!
Reply from ProCook - O2 Icon
We appreciate your feedback and are so glad you were happy with the personal service and explanation that we provided to you.
The Supersalesman. who served me was…
The salesman who served me was Excellent. He helped me find a Set of Knives , which had been Discontinued recently by calling around a lot of the other Pro Cook branches. A- for Excellence.
June 13, 2025
Reply from ProCook - O2 Icon
We're happy to hear that the salesperson was so helpful in finding the set of knives for you, even though they were discontinued. We appreciate your recognition of their efforts to go the extra mile.
Huge range of products and happy staff…
Huge range of products and happy staff and good prices
May 31, 2025
Reply from ProCook - O2 Icon
We appreciate your positive feedback! We're so glad you were satisfied with our wide selection, good prices, and happy staff.
Polite staff
May 27, 2025
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - O2 Icon
We appreciate your feedback and are glad our service was informative.
Excellent knowledgable service
The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from other stores - was knowledgeable, super friendly. Service you rarely get these days! I also purchased items - great prices, great range - keep up the excellent work Procook
May 27, 2025
Reply from ProCook - O2 Icon
We're so pleased to hear about the fantastic assistance you and your friend received while ordering pots for her new kitchen. It's great to know that our team went above and beyond to provide exceptional service. We appreciate your recognition of our great prices and range. Thank you for your kind review!
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I give 5 stars to the service given
I give 5 stars to the service given
Otherwise I could buy everything in there at one go
Good quality staff
May 26, 2025
Reply from ProCook - O2 Icon
We're glad you enjoyed your experience and appreciate the kind words regarding our staff. Thank you for the positive feedback!
Wide range of cooking products
Wide range of cooking products, of high quality and really nice pricing!
May 24, 2025
Reply from ProCook - O2 Icon
We're so happy to hear you appreciate our wide range of high-quality cooking products and nice pricing! Thanks for your review.
Outstanding customer service
I made a purchase at the O2 Greenwich store. As always, products and prices are great, but what stood out at this visit was the customer service. Unfortunately, I did not get the gentleman's name, but I can honestly say his customer service skills were the best I have experienced in a very long time.
May 24, 2025
Reply from ProCook - O2 Icon
We're glad you enjoyed your experience at our store. We appreciate your highlighting the great products and prices. We're especially happy to hear that you received excellent customer service. We'll be sure to share your kind words with our team. Thanks for your feedback!
Reply from ProCook - O2 Icon
We're so glad you appreciated our lovely shop and found our staff helpful and polite! Thanks for your review.
Incredible knowledge
The gentleman who served us was extremely knowledgeable and courteous. So much so, I complemented him in front of a full shop. No way should the Management allow him to leave!
May 23, 2025
Reply from ProCook - O2 Icon
We appreciate you taking the time to share your experience. We're glad to hear that you were impressed with our team member's knowledge and courtesy. We value their contributions and are grateful for your positive feedback.
Reply from ProCook - O2 Icon
We appreciate your feedback. We'll review the process to see how we can improve the shopping experience.
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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