The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... See more
Company replied
Location
Switch locationUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
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See what reviewers are saying
Great service. The gentleman who served me was very knowledgeable, friendly and helpful. He made my first experience shopping with this brand very easy and enjoyable. I will definitely be shopping wi... See more
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
Company replied
We were served by a lovely lady, I think her name might have been Vera( Friday 14thNov.). She was extremely professional, knowledgeable and very personable. She assessed our need, presented a number o... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, United Kingdom
4.8
Excellent
414 reviews
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Absolutely love the store you got…
Absolutely love the store you got everything that you need sport for choice😁
September 15, 2025
Reply from ProCook - O2 Icon
We're happy to hear that you love our store and the wide selection we offer! Thank you for your positive feedback; we appreciate it a lot.
excellent customer service and very…
excellent customer service and very informative on products
September 12, 2025
Lovely store,
Lovely store. Friendly staff and loads of products to browse through. Good variety of each product as well. All sensibly affordable too. Actually found what I was looking for!
Very pleased with my purchases.
September 6, 2025
Reply from ProCook - O2 Icon
We're delighted you found our store lovely with friendly staff and a wide variety of affordable products. We're so glad you found what you were looking for and are pleased with your purchases!
Very good advice from staff who…
Very good advice from staff who understood their product range. Good quality range.
August 30, 2025
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received very good advice and liked our quality range.
Reply from ProCook - O2 Icon
We appreciate your positive feedback. We are so happy to hear you loved our products and found our staff very friendly.
I love the service.
August 28, 2025
Reply from ProCook - O2 Icon
We appreciate your feedback and are so glad you are happy with our service; it means a lot to us.
Reply from ProCook - O2 Icon
We appreciate your positive feedback. We are so happy to hear you found our service excellent, prompt, friendly, and helpful.
he store is well stocked
The store is well stocked, has a good ambience and staff helpful and knowledgeable.
Products are affordable, stylish and the pot a nimals for saucepans super cute.
August 26, 2025
Reply from ProCook - O2 Icon
We're so glad you found our store well-stocked with a good atmosphere and helpful, knowledgeable staff. We appreciate you noticing our affordable, stylish products and the super cute pot animals!
Reply from ProCook - O2 Icon
We appreciate your positive feedback! We are so happy to hear that our product is great, easy to use, and easy to clean.
The customer service was good but the…
The customer service was good but the product I bought was not good at all. It didn’t last more than 2weeks. According to staff it’s wear and tear.
To me, it’s a product that should last at least a year.
August 18, 2025
Reply from ProCook - O2 Icon
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
The stuff we brought seems very well…
The stuff we brought seems very well made and the staff was very helpful. I have had stuff from pro cook before and am still using it.
August 19, 2025
The best offer ever 50% off love it as…
The best offer ever 50% off love it as always 🫶🏻
The staff at store were very helpful!
Thank you!
August 19, 2025
I haven’t received the products yet and…
I haven’t received the products yet and When I check the tracking numberit said it is wrong
August 9, 2025
Reply from ProCook - O2 Icon
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
How great customer service is delivered
I work in retail and I am a customer facing employee. I also train people in customer service and how to deliver great service. So when I receive great service it definitely needs recognition. The lady that served us was very polite and friendly. They opened my product to ensure it was all intact. All round fantastic service made the experience in your outlet very enjoyable.
August 5, 2025
Reply from ProCook - O2 Icon
We appreciate you taking the time to share your experience. We're happy to hear that the service you received was fantastic, especially coming from someone with your expertise in customer service. We aim to make every visit enjoyable.
Knowledgeable & friendly staff
Staff were very friendly and they knew what they were talking about. They also saved me money by showing me alternatives….other stores maybe would have pushed to sell the more expensive item so kudos for taking the moral path….god bless
August 5, 2025
Reply from ProCook - O2 Icon
We're happy to hear that our staff's knowledge and friendliness were helpful! We appreciate you recognizing our team's commitment to providing alternatives and prioritizing your needs. Thank you for your positive feedback.
Reply from ProCook - O2 Icon
We appreciate your positive feedback! We are so happy to hear our staff was friendly, and that you liked our good prices.
They carefully packed the fragile items…
They carefully packed the fragile items and handed them over to me in an organised manner.
August 5, 2025
Reply from ProCook - O2 Icon
We're happy to hear that our careful packing and organized handling of your fragile items met your expectations. Thank you for your positive feedback!
Reply from ProCook - O2 Icon
We appreciate your feedback! We are so happy to hear you received polite, efficient, and knowledgeable service, and we thank you for letting us know.
Reply from ProCook - O2 Icon
We appreciate your positive feedback! We are so happy to hear you enjoyed our great products, excellent value, and friendly staff.
Reply from ProCook - O2 Icon
We're happy to hear that our staff was polite and helpful in answering your questions. Thank you for the positive feedback!
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