The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... See more
Company replied
Location
Switch locationUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
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See what reviewers are saying
Great service. The gentleman who served me was very knowledgeable, friendly and helpful. He made my first experience shopping with this brand very easy and enjoyable. I will definitely be shopping wi... See more
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
Company replied
We were served by a lovely lady, I think her name might have been Vera( Friday 14thNov.). She was extremely professional, knowledgeable and very personable. She assessed our need, presented a number o... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, United Kingdom
4.8
Excellent
414 reviews
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Reply from ProCook - O2 Icon
We appreciate your positive feedback! We're so happy you liked our products and found our salesman very helpful.
Top of the range products
Very professional customer service with staff who genuinely know what they are talking about. The products are first rate too. Would recommend Pro cook for kitchenware above any other retailer
October 16, 2025
Reply from ProCook - O2 Icon
We're so happy to hear that you found our customer service professional and knowledgeable. We appreciate your recommendation of our kitchenware and your positive feedback on our products!
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent service
Good range of products and great service at the O2 branch. The staff were very helpful. I Loved the fact that this shop is open until 8pm on a Sunday. It really helped me out of a tight spot.
October 12, 2025
Reply from ProCook - O2 Icon
We're delighted you appreciate our product range and the helpful service at the O2 branch. We're glad our Sunday opening hours assisted you. Thank you for your positive feedback!
Had the glasses i wanted
Had the glasses i wanted . Lady at the till checked everyone in the box to check they were perfect . Explained their one year guarantee too
October 11, 2025
Reply from ProCook - O2 Icon
We're glad you enjoyed your experience and found the perfect glasses! We appreciate that our team's attention to detail and guarantee explanation stood out to you. Thanks for your feedback!
Reply from ProCook - O2 Icon
We appreciate you letting us know our staff was polite and helpful; it means a lot to our team.
Great Value Great Spec
Good value the only retailer to stock a really useful teapot of high quality. Perfect product and good service at a reasonable price and Blue Light card discount too. Well impressed
October 6, 2025
Reply from ProCook - O2 Icon
We're happy to hear that you consider our teapot a good value and of high quality. We're also glad you appreciated the service and Blue Light card discount. Thank you for your positive feedback!
Good service
October 2, 2025
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - O2 Icon
We appreciate you letting us know our staff was extremely helpful and provided great service! We are so happy to hear it.
Great and knowledgeable staff
September 28, 2025
Reply from ProCook - O2 Icon
We appreciate you letting us know our staff was knowledgeable! We are so happy to hear it.
I bought bowls directly from the precook O2
I bought bowls directly from the Precook O2 shop and I’m really pleased with it. The staff were friendly and helpful, and they let me look at a few options before choosing. The bowl feels sturdy, looks great in my kitchen, and has been perfect for cooking and serving. It was also reasonably priced. Overall a really positive shopping experience and a product I’d happily recommend.”
September 27, 2025
Reply from ProCook - O2 Icon
We're happy to hear that you're pleased with your bowl from our shop. It's great to know that our staff were friendly and helpful and that you found the perfect bowl for your needs at a reasonable price. We appreciate your positive feedback!
Reply from ProCook - O2 Icon
We appreciate your positive feedback! We're so glad you enjoyed our good service and products.
Excellent products and prices
Excellent products and prices, combined with very good customer service.
September 25, 2025
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear you liked our products, prices, and customer service.
Product is very good and friendly staff
September 20, 2025
Reply from ProCook - O2 Icon
We appreciate your positive feedback! We are so happy to hear that you liked our very good product and friendly staff. Thank you.
Good quality kitchen utensils…
I have not used all of my kitchen utensils but I can see that they are well made and will last a long time.
September 20, 2025
Reply from ProCook - O2 Icon
We're happy to hear that our kitchen utensils seem well-made and durable. Thank you for sharing your initial impressions; we appreciate your positive feedback!
The set i wanted was not in stock but I…
The set i wanted was not in stock but I was able to order in store. Great customer service and im very happy with the set
September 24, 2025
Unprompted review
Reply from ProCook - O2 Icon
We're happy to hear that you were able to order the set you wanted in-store. We appreciate your positive feedback and are glad you're happy with your purchase!
Pleasant experience.
My experience was a pleasant one, the shop assistant that served me was very helpful and professional.
September 21, 2025
Reply from ProCook - O2 Icon
We're happy to hear that you had a pleasant experience. We appreciate your positive feedback regarding the helpful and professional service you received from our shop assistant.
Great service
The store staff was very helpful and respectful. He showed me the various items from expensive to more affordable.
September 19, 2025
The sales assistant was super friendly…
The sales assistant was super friendly and extremely helpful. Will definitely be going back!
September 19, 2025
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that our sales assistant was friendly and helpful.
Tidy store
Tidy store, staff were courteous and helpful. Outlet prices really good for the same items. Went on Saturday non concert day and was relatively calm
September 13, 2025
Reply from ProCook - O2 Icon
We're happy to hear that you found our store tidy and our staff courteous and helpful. We appreciate your feedback regarding our outlet prices and the calm atmosphere on a non-concert day!
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