The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... See more
Company replied
Location
Switch locationUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
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See what reviewers are saying
Great service. The gentleman who served me was very knowledgeable, friendly and helpful. He made my first experience shopping with this brand very easy and enjoyable. I will definitely be shopping wi... See more
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
Company replied
We were served by a lovely lady, I think her name might have been Vera( Friday 14thNov.). She was extremely professional, knowledgeable and very personable. She assessed our need, presented a number o... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, United Kingdom
4.8
Excellent
413 reviews
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Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - O2 Icon
We're happy you appreciate the Scandinavian colors! Thank you for your lovely feedback; it means a lot to us.
casserole dishes
Visited to purchase casserole dishes
Team members were very helpful
Found exactly what I needed to finish off a Christmas hamper
December 14, 2025
Reply from ProCook - O2 Icon
We're happy to hear that our team members were so helpful during your visit. We're glad you found the perfect casserole dishes to complete your Christmas hamper! Thanks for your positive feedback.
Reply from ProCook - O2 Icon
We appreciate you noting the simplicity, ease of use, and good quality! Thank you for your positive feedback.
Exceptional service from the team.
Exceptional service from the team.
They knew the product’s, that I was looking for, well. Informative, professional and friendly.
Excellent customer service.
Thanks to them.
December 11, 2025
Reply from ProCook - O2 Icon
We're so glad to hear that you received exceptional service from our team! We appreciate your positive feedback regarding their knowledge, professionalism, and friendliness. Thank you!
The staff there helped me with a lot of…
The staff there helped me with a lot of things and I was able to get the best out of them and they were very nice people and I was really happy with the outcome.
December 11, 2025
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Amazing customer service
Amazing customer service! Helpful staff who helped us find items that weren’t in stock, going above and beyond to source items from another store.
Thank you Jamie, your help was much appreciated.
Lovely manager too. Great knowledge of products and answered all our questions.
December 9, 2025
Unprompted review
We were served by a lovely lady
We were served by a lovely lady, I think her name might have been Vera( Friday 14thNov.). She was extremely professional, knowledgeable and very personable. She assessed our need, presented a number of excellent options and helped us make our final decision. We ended up buying more items , not because she was pushy ( I hate that), quite the opposite, her product knowledge and understanding of small details was excellent and reassuring. We would definitely seek her out in the future for any further purchases.
November 15, 2025
Reply from ProCook - O2 Icon
We're happy to hear that you enjoyed your experience. It's great to know that our team member was so helpful and knowledgeable. We appreciate you taking the time to share your positive feedback.
Very helpful member of staff
November 19, 2025
Reply from ProCook - O2 Icon
We appreciate you letting us know that our staff was helpful. Thank you for your positive feedback!
The staff were super very friendly and…
The staff were super very friendly and helpful, I was attending a Conference at the Intercontinental hotel, and during a breakout session on Tuesday I went into the O2. I purchased a few items in Pro Cook including 3 knives which were wrapped and boxed. On leaving the hotel on Wednesday morning I intended to come back into the O2 but was asked by security to put my bags into the x-ray machine. I was informed as there were knives in my luggage I was not allowed access even though I had the receipt. I appreciate that this is the procedure but feel that the dialogue between the O2 and Pro Cook perhaps needs some explanation for purchase of knives.
November 12, 2025
Reply from ProCook - O2 Icon
We're happy to hear that our staff were friendly and helpful. We appreciate you bringing the security procedure regarding your Pro Cook purchase to our attention. We will share this feedback with the relevant teams to improve customer experience. Thank you.
Had items that I wanted and the staff…
Had items that I wanted and the staff were very helpful
November 15, 2025
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy our staff was helpful and we had the items you wanted.
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - O2 Icon
We appreciate you letting us know our staff was knowledgeable and helpful! We are so happy to hear it.
Reply from ProCook - O2 Icon
We're happy to hear that you find our waffle maker excellent! We appreciate your positive feedback so much.
Great products at great prices!
November 9, 2025
Reply from ProCook - O2 Icon
We appreciate your positive feedback; we're so glad you value our great products and prices!
Jamie the Asian guy who served me was…
Jamie the Asian guy who served me was an amazing person. He had patience and explained the different types of pots and which are comparable with my induction hob.
November 8, 2025
Reply from ProCook - O2 Icon
We're happy to hear that you had such a positive experience. We appreciate you mentioning the assistance you received in finding the right pots for your induction hob; thank you for your feedback.
Helpful staff
The lady was very helpful in advising on both product and cost would revisit when again in the area
November 8, 2025
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found the advice helpful and would revisit our location.
Friendly and professional service.
November 5, 2025
Reply from ProCook - O2 Icon
We appreciate you letting us know that our service was friendly and professional! We are so glad to hear it.
Reply from ProCook - O2 Icon
We appreciate your positive feedback! We are so happy you found our layout nice, our prices affordable, and our service excellent.
Great experience at the O2 branch
Ver helpful staff explaining all the features of the products that I was interested in. Great experience at the O2 branch. Thank you.
October 21, 2025
Reply from ProCook - O2 Icon
We're so glad to hear that our staff were very helpful in explaining the features of the products you were interested in. We appreciate your positive feedback about your experience at the O2 branch!
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