Great service. The gentleman who served me was very knowledgeable, friendly and helpful. He made my first experience shopping with this brand very easy and enjoyable. I will definitely be shopping wi... See more
Location
Switch locationUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
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The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... See more
Company replied
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
Company replied
Really impressed with the speed i received my pan after ordering in the shop as i couldn't carry it.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, United Kingdom
4.8
Excellent
413 reviews
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Great store for kitchen supplies!
Awesome selection of kitchen supplies, great quality, and affordable prices. The store was very clean and well organized. The sales associate was very helpful and knowledgeable as well.
February 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really great service all three guys in…
Really great service all three guys in the shop were really well spoken really helpful I asked questions to do with material of the baking trays and knife I was buying and they had all the answers my first experience shopping there will definitely be going back again
February 16, 2026
Reply from ProCook - O2 Icon
We're happy to hear that you found our team helpful and well-informed! We appreciate you taking the time to share your positive experience and are glad that you plan to return.
Very helpful staff and an excellent…
Very helpful staff and an excellent variety of stock
February 7, 2026
A must have knife cover
I purchased a knife cover for my new very sharp knife which is excellent and a must have as it safeguards the knife from getting damaged would definitely recommend this product
February 3, 2026
ProCook
Great product as described and at a great Item, fantastic seller. A credit to ProCook. Highly recommended.
January 29, 2026
Staff is really helpful and polite
Staff is really helpful and polite, giving me a nice shopping experience.
February 4, 2026
Friendly staff
I wanted to buy a hand blender, saw the one I wanted in Pro Cook. There isn’t a branch near to me. I went to the shop in the 02 complex. The staff member who served me (I didn’t get his name) was friendly and attentive. A pleasant experience.
February 4, 2026
Very good quality at a reasonable price
January 26, 2026
Amazing knife with a high quality and…
Amazing knife with a high quality and affordable price.
January 25, 2026
Reply from ProCook - O2 Icon
We appreciate your positive feedback. We are so happy to hear that you find our amazing knife to be high quality and affordable.
Great Customer Care
The staff at the O2 were very friendly and helpful. Taking time to answer my questions. This helped me to find the right piece of equipment to suitable for my needs.
January 19, 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff were friendly and helpful in answering your questions and finding the right equipment for you.
Reply from ProCook - O2 Icon
We appreciate your positive feedback! We are so happy to hear you enjoyed our customer service and your new dishes.
Space and organisation of shop
January 17, 2026
Reply from ProCook - O2 Icon
We're glad you appreciated our shop's space and organization. Thank you for your positive feedback; we value it greatly.
Good selection of kitchenware
This was the first time I had even been in this store. I will be back again. The staff were very nice too.
January 14, 2026
Very helpful and polite.
Very helpful and polite.
But knife sharpener did not work and knives still blunt, were already blunt but believed the sharpener would fix it.
January 14, 2026
Reply from ProCook - O2 Icon
We appreciate your feedback and are glad you found our team helpful. We're sorry the knife sharpener did not meet your expectations and left your knives still blunt.
Store manager and male Asian assistant…
Store manager and male Asian assistant really helpful. Needed so.e tupperwarw for my work place
January 10, 2026
Reply from ProCook - O2 Icon
We're happy to hear that our team was helpful in finding the right items for your workplace. Thank you for sharing your positive experience with us!
Perfect product and staff,only car park…
Perfect product and staff,only car park 🅿️ O2 Icon is too expensive (1.5hrs shopping I paid £17)No more go to the shop..
January 11, 2026
Reply from ProCook - O2 Icon
We're happy to hear you enjoyed our product and staff. We appreciate your feedback regarding the car park's pricing and will consider this. Thank you.
Lovely staff member at the O2
December 14, 2025
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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