Great service. The gentleman who served me was very knowledgeable, friendly and helpful. He made my first experience shopping with this brand very easy and enjoyable. I will definitely be shopping wi... See more
Location
Switch locationUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
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See what reviewers are saying
The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... See more
Company replied
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
Company replied
Really impressed with the speed i received my pan after ordering in the shop as i couldn't carry it.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, United Kingdom
4.8
Excellent
413 reviews
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Reply from ProCook - O2 Icon
We're glad you appreciate the quality and will buy more. Thank you for your positive feedback; it means a lot to us!
I like to thanks the salesman I forgot…
I like to thanks the salesman I forgot the name
for impressing me about their such a useful product
March 18, 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were impressed with our product and service.
Procook products are very good in…
Procook products are very good in quality, staff members are very helpful. I would always choose Procook.
March 21, 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you find our products high quality and our staff helpful.
Great range of cookware with good…
Great range of cookware with good quality products. Courteous staff.
March 15, 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our cookware and courteous staff.
Reply from ProCook - O2 Icon
We appreciate your positive feedback regarding our great customer service and products; we are so happy you are pleased!
Had exactly what I wanted
March 5, 2026
Reply from ProCook - O2 Icon
We're happy you found exactly what you wanted. Thank you for your positive feedback; we truly appreciate it.
Staff in the 02 shop were very helpful 😊
February 23, 2026
Reply from ProCook - O2 Icon
We appreciate you letting us know our staff was very helpful; it means a lot to our team, and we are so happy to hear it.
Great staff.
February 21, 2026
Reply from ProCook - O2 Icon
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Did not go in to buy Put come out with something
The shop was nice and peaceful so I when in to have a look around.
And I made a purchase the staff was nice and helpful.😊
February 24, 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our shop nice and peaceful and that our staff was helpful.
Shop at procook…
Always very friendly staff and they take the time with you, never rush you or pressure you to buy things
February 20, 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our staff friendly and that they take their time with you.
Thank you for your response
Thank you for your response. However, I would like to clarify that no one has been in touch with me, nor has anyone assisted me regarding this matter.
I’m unsure why it states that an advisor has contacted me, as this is not the case. I would appreciate it if you could look into this further and ensure that someone reaches out to me as soon as possible to properly address my concern.
I look forward to your prompt response.
February 16, 2026
Unprompted review
Reply from ProCook - O2 Icon
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Super helpful staff
Super helpful staff - thank you for helping us find exactly what we came in for: a new crepe pan for Pancake Day! My granddaughter spotted a mini frying pan too, which has had lots of use since. Great pans, great staff and a discount too!
February 18, 2026
Reply from ProCook - O2 Icon
We're delighted our staff helped you find the perfect crepe pan for Pancake Day! It's wonderful your granddaughter enjoys her mini frying pan. We appreciate your kind words about our staff and pans!
The item was a gift for my son
The item was a gift for my son. He seems happy with it
February 17, 2026
Reply from ProCook - O2 Icon
We're happy to hear your son is pleased with his gift! Thank you for sharing this positive feedback with us; we appreciate it.
Experienced team Great service!
Experienced team Great service!
The team here helped me with getting a new set of induction friendly pans, and advised on how to take care of them too. Really knowledge and offered up the services such as free home delivery that I could take advantage of. Great quality equipment too!
February 14, 2026
Reply from ProCook - O2 Icon
We're happy to hear our team provided great service in helping you select your induction-friendly pans and advising on their care. We appreciate that they offered services such as free home delivery and that you find our equipment great quality!
Staff were attentive and friendly
February 15, 2026
Reply from ProCook - O2 Icon
We appreciate you letting us know our staff was attentive and friendly; it means a lot to our team.
Reply from ProCook - O2 Icon
We appreciate your kind words! We are so glad that our knowledge and help were beneficial to you. Thank you for your feedback.
Great selection of products
Great selection of products, excellent and very quick and professional service given.
February 18, 2026
Reply from ProCook - O2 Icon
We appreciate you sharing your thoughts! We are so happy to hear that you liked our great selection of products and received quick, professional service.
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