Great service. The gentleman who served me was very knowledgeable, friendly and helpful. He made my first experience shopping with this brand very easy and enjoyable. I will definitely be shopping wi... See more
Location
Switch locationUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... See more
Company replied
Really impressed with the speed i received my pan after ordering in the shop as i couldn't carry it.
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, United Kingdom
4.8
Excellent
412 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great knowledge of staff
Great knowledge of staff
Good area
Lovely small to medium shop
Need more options on chopping boards woth different sizes, especially for wooden chopping boards. Nothing else to state.
May 3, 2026
Reply from ProCook - O2 Icon
We're glad you enjoyed your experience and appreciate your kind words about our staff and shop! We'll definitely consider adding more chopping board options.
Reply from ProCook - O2 Icon
We appreciate you letting us know that you think our products are excellent; it means a lot to our team that you recognize our hard work!
Reply from ProCook - O2 Icon
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Had very bad experience.
April 17, 2026
Reply from ProCook - O2 Icon
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Kitchen knives.
The vast product range in the shop was excellent and the staff very knowledgeable, attentive and helpful. Overall it was a pleasant experience.
April 20, 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our product range excellent and our staff helpful, and that you had a pleasant experience.
The staff was very attentive and…
The staff was very attentive and professional. Answered all my questions and explain everything about the products I wanted to purchase
April 11, 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was attentive, professional, and helpful to you.
Excellent service and very helpful team
April 18, 2026
good service
March 23, 2026
Well laid out shop and pleasant sales…
Well laid out shop and pleasant sales assistant
April 15, 2026
very helpful staff who managed to help…
very helpful staff who managed to help discuss what I was looking for, for my particular cooking style and needs
very friendly and helpful!
I can already see the quality of the pans in the dishes I have been cooking
April 5, 2026
Great simple products
I bought some basic kitchen knives and an espresso maker. Both products are great quality and were a great price. Customer service was great too.
April 6, 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to share your experience! We're happy to hear that you found great quality products at a great price and enjoyed our customer service.
Excellent service
I Visited ProCook at the O2—welcoming atmosphere, knowledgeable staff, and excellent service. Didn’t plan to buy anything but was really impressed. Highly recommend—great products!
April 4, 2026
Reply from ProCook - O2 Icon
We're so happy to hear that you found a welcoming atmosphere and knowledgeable staff at our O2 store! It's great to know you were impressed with our products and service. Thanks for the recommendation!
Excellent products, affordable price, and good value
I am very impressed with the quality of the items. They offer great performance for the price, making them a perfect choice for anyone looking for value without breaking the bank.
April 1, 2026
Reply from ProCook - O2 Icon
We appreciate you letting us know our assistant was helpful; we are so happy you had a positive experience with our team.
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you had a good experience and helpful service.
Staff were polite and respectful and…
Staff were polite and respectful and products are excellent
March 29, 2026
The member off staff was welcoming nit…
The member off staff was welcoming nit over bearing and he knew his products again not in a way to intimidate you very polite helpful and respectful
March 27, 2026
Perfect on the service
March 24, 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to share your positive experience, and we are so happy to hear you were satisfied with our service.
Value
Helpful, friendly staff. Lots of discounted prices and deals. Really live my new plates
March 23, 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were satisfied with our staff, prices, and plates.
Reply from ProCook - O2 Icon
We're glad you appreciate the quality and will buy more. Thank you for your positive feedback; it means a lot to us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.