Great service. The gentleman who served me was very knowledgeable, friendly and helpful. He made my first experience shopping with this brand very easy and enjoyable. I will definitely be shopping wi... See more
Location
Switch locationUnit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX Greenwich Peninsula, GB
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See what reviewers are saying
A male colleague was very helpful. I enjoyed making a saving on my purchase. The store was well organised. Thank you
The staff and manager here yesterday were fantastic - helped my friend ordering pots for her new kitchen. Nothing was too much trouble and the gentleman went above and beyond by sourcing stock from ot... See more
Company replied
The hijab women was extremely professional n friendly. I went there looking for Damascus knife she was knowledgeable about different types of knife too. I was impress the depth of knowledge she had.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 10.1.7 Icon Outlet The O2, Peninsula Square, SE10 0DX, Greenwich Peninsula, United Kingdom
4.8
Excellent
411 reviews
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Quality of products is amazing..Highly…
Quality of products is amazing..Highly recommended...
May 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly staff
Friendly staff, quality products, and an all-around enjoyable shopping experience.
May 27, 2026
Reply from ProCook - O2 Icon
We're so glad you enjoyed our staff, products, and overall shopping experience. Thank you for your kind words!
Shopping at ProCook store
I purchased a few items at discounted rates in the ProCook store at O2 shopping centre. The purchased items seemed to be of good quality and came with a 10 year warranty. I can't be any more satisfied with the purchase.
May 25, 2026
Reply from ProCook - O2 Icon
We are so pleased to hear you are satisfied with your recent ProCook purchase from our O2 store! We appreciate your kind words.
Good customer service
Staff were great and guided me to the right products. I was very happy with my cast iron pot as the colour I wanted had further discounts.
May 28, 2026
Reply from ProCook - O2 Icon
We're so glad our staff could assist you in finding the perfect cast iron pot and that you were pleased with the discount!
Reply from ProCook - O2 Icon
We're happy you loved our knives set! Thank you for your positive feedback.
Reply from ProCook - O2 Icon
We appreciate your kind words.
Reply from ProCook - O2 Icon
We're glad you enjoyed our products and customer care!
Friendly polite and experienced staff
Friendly polite and experienced staff, clean and tidy location. Variety of goods at great prices and special offers available.
May 18, 2026
Reply from ProCook - O2 Icon
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed your visit.
Reply from ProCook - O2 Icon
We're glad you enjoyed your experience. We appreciate your feedback.
Knowledgable staff
Knowledgable staff, fantastic roasting pans at a very reasonable price
May 16, 2026
Reply from ProCook - O2 Icon
We appreciate your wonderful review! We're so happy you enjoyed our staff and pans.
Best shopping experience
As always this is my favourite shop. The products are well made. I wish I could buy everything 😀. One day...
The customer service is 5star. Everyone is very polite and helpful.
May 16, 2026
Reply from ProCook - O2 Icon
We're so glad to hear we're your favorite shop and that you appreciate our well-made products! Your kind words about our 5-star customer service are truly valued.
friendly and professional staffs
friendly and professional staffs, helpful and know my needs , thx, products in good quality, thanks
May 15, 2026
Reply from ProCook - O2 Icon
We're so glad you found our staff friendly, professional, and helpful. Thank you for appreciating our quality products!
Great knowledge of staff
Great knowledge of staff
Good area
Lovely small to medium shop
Need more options on chopping boards woth different sizes, especially for wooden chopping boards. Nothing else to state.
May 3, 2026
Reply from ProCook - O2 Icon
We're glad you enjoyed your experience and appreciate your kind words about our staff and shop! We'll definitely consider adding more chopping board options.
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