Great service the colleague gave me greay advice so I didnt sharpen my Japanese knives wrong. As there are different ways of sharpening. Products are excellent quality and a good price.
Location
Switch locationUnit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
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See what reviewers are saying
A couple of pots had a little ding and some scratches, took them into store and were exchanged immediately, very happy with purchase would recommend.
The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... See more
The lady in the store was really helpful and answered all my questions. Her knowledge of the products really helped us decide what would be best for our family. I would really recommend going there an... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, United Kingdom
4.8
Excellent
813 reviews
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A couple of pots had a little ding and…
A couple of pots had a little ding and some scratches, took them into store and were exchanged immediately, very happy with purchase would recommend.
August 17, 2026
I went into store staff so friendly and…
I went into store staff so friendly and helpful
August 25, 2026
The layout of the store and the helpful…
The layout of the store and the helpful nature of the staff. Products are of good quality.
August 24, 2026
Great service the colleague gave me…
Great service the colleague gave me greay advice so I didnt sharpen my Japanese knives wrong. As there are different ways of sharpening. Products are excellent quality and a good price.
August 29, 2026
Love this shop .Always able to get what…
Love this shop .Always able to get what we want with good range to choose from.Staff friendly and helpful.
August 28, 2026
The assistant was very helpful in…
The assistant was very helpful in finding the right bread knife which is very good
August 25, 2026
Recent urchase
Helpful staff. Good selection of saucepans and prices
Saucepans heats up quickly and is nonstick.
August 22, 2026
Amazing experience
The lady in the store was really helpful and answered all my questions. Her knowledge of the products really helped us decide what would be best for our family. I would really recommend going there and speaking to the staff. I have forgotten her name but she was super lovely.
August 19, 2026
The staff let us look around in peace…
The staff let us look around in peace but let us know that they were on hand to help us if we required
August 22, 2026
Good quality product and good service.
August 18, 2026
I had a great time shopping for my…
I had a great time shopping for my cookware and they were quite affordable for me.
August 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful staff and knew their products.
August 13, 2026
Reply from ProCook - Portsmouth
We're so pleased to hear that you found our team helpful and knowledgeable about our products. We truly appreciate your positive feedback!
Great experience, friendly and polite team
Called up to check product was in-store to collect. Polite and friendly customer service, she mentioned they have it. They put the product behind the till for me, for when I popped into the shop it was ready to collect. Great experience, lovely team.
August 14, 2026
Reply from ProCook - Portsmouth
We're so pleased to hear you had such a great experience with us! It's wonderful that our team was polite and friendly when you called, and that your product was ready for collection. We appreciate your kind words about our lovely team.
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