The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... See more
Location
Switch locationUnit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
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Went into the Pro Cook at Gunwharf Quays and was immediately greeted by the members of staff. They were all so incredibly helpful. There’s nothing worse than being ignored when you enter or being bad... See more
Company replied
Lovely shop with great customer service and high-quality products. There is a great selection of goods, all of very good quality. Prices are very reasonable, with excellent special offers and discount... See more
While shopping for new knives, shop assistant Holly made my experience phenomenal. She didn't try and push a sale, answered all of my questions, made valuable suggestions, was warm and knowledgable.... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, United Kingdom
4.8
Excellent
777 reviews
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The ladies at GunWharf Pro Cook were…
The ladies at GunWharf Pro Cook were exceptional.
They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives several times as I just couldn’t decide they also gave me great advice , great pairing advice as I was buying a gift for someone. They were both patient, well informed, showed great team work as one demonstrated the knives while the other was at the computer giving price advice for each knife being showed . The whole experience was pleasant. These two definitely need a well done . Excellent customer service !
July 16, 2026
The young man in the store was very…
The young man in the store was very helpful and explained to me the difference of the pots & pan .
July 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Pro Cook with pro staff
Went into the Pro Cook at Gunwharf Quays and was immediately greeted by the members of staff. They were all so incredibly helpful. There’s nothing worse than being ignored when you enter or being badgered by an over zealous assistant so it made for such a pleasant atmosphere.
Thank you very much to Jade, George and Tom, a credit to your company.
July 8, 2026
Unprompted review
Reply from ProCook - Portsmouth
We're so pleased to hear you had such a pleasant experience at our Gunwharf Quays store! It's wonderful that our team members were immediately helpful and created such a positive atmosphere. We appreciate your kind words about their excellent service.
Lovely quality kitchen additions
Lovely quality kitchen additions
Staff friendly and welcoming
July 5, 2026
Reply from ProCook - Portsmouth
We're so glad you enjoyed our quality kitchen additions and found our staff friendly and welcoming! Thank you for your kind words.
Was my first time in your shop and I…
Was my first time in your shop and I was extremely impressed with the product ranges, the friendly staff and the service received
June 29, 2026
Lovely shop with great customer service…
Lovely shop with great customer service and high-quality products. There is a great selection of goods, all of very good quality. Prices are very reasonable, with excellent special offers and discounts available. The staff are friendly, helpful, and provide a very positive shopping experience.
June 27, 2026
Good quality products at reasonable…
Good quality products at reasonable prices, made even better thanks to a 30% discount promotion on certain products
June 27, 2026
Excellent advice from very honest…
Excellent advice from very honest informative staff member. Will definitely be returning for further purchases.
June 19, 2026
Reply from ProCook - Portsmouth
We're so happy you received excellent advice from our honest and informative team! We appreciate your kind feedback.
very good staff e produt tanks
June 14, 2026
Reply from ProCook - Portsmouth
We're so glad you enjoyed our staff and product. Thank you for your kind words!
It’s okay
It’s okay. Not fantastic. Do I feel welcome? Sort of. When I queried about the length of table cloths. I was immediately told about the price of them even before asking. Wondered if I was profiled that I could not afford, more concerned about that than the length, colours if the table cloth.
June 18, 2026
Reply from ProCook - Portsmouth
We appreciate you sharing your experience. We are concerned to hear that you felt profiled and unwelcome. We are reviewing our team's communication to ensure all inquiries are handled with respect and clarity regarding all product details.
Lovely shop
First time in the shop. I was really impressed by the range and the quality of the products. The staff were friendly, helpful and knowledgeable.
June 17, 2026
Very unfriendly staff
The staff was very unfriendly and made me feel uncomfortable. She had a stern face and seemed annoyed when I asked questions about the products. I felt I had to hurry and chose what I wanted and got out quickly. She had no knowledge about products she is selling. I felt she would rather be somewhere else and I should not be in the shop!!! Very uncomfortable!!!
June 12, 2026
Reply from ProCook - Portsmouth
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
The girls in the shop were very helpful…
The girls in the shop were very helpful and nice
June 11, 2026
Pro cook are very good but for delivery…
Following on from original review and the abject failure of DPD in delivering the knives, ProCook e-mailed me, then called me, sorting the refund quickly and professionally, making sure that I received the customer follow up. Well done Pro-Cook. My wife purchased knives from Pro-Cook in Gunwharf, Portsmouth. So I highly recommend them for their products and exceptional follow up customer care.
June 9, 2026
Reply from ProCook - Portsmouth
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Very helpful staff and showed me right…
Very helpful staff and showed me right to where the product was i was looking for. Easy shopping experience
June 7, 2026
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