I’ve bought off Procook before on line but this was my first time at one of their physical retail outlets. I shall definitely return - great experience, fantastic staff, friendly and knowledgeable.
Location
Switch locationUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
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See what reviewers are saying
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... See more
Company replied
Was looking for a new smaller dish to cook lasagna in. Noticed ProCook shop in Solihull, walked in for the first time. Very impressed with the enormous range of cookware on offer. Assistant approached... See more
The girl who served was great she was really happy, friendly and gave me all the info on how to care for the pan I purchased made light conversion and was genuinely lovely and really helpful. The pan... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, United Kingdom
4.9
Excellent
928 reviews
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Reply from ProCook - Solihull
We appreciate your kind words about our staff.
Great experience at ProCook in…
Great experience at ProCook in Touchwood, Solihull. Imaan offered excellent customer service — friendly, professional, and truly helpful throughout my visit. She patiently answered my questions and helped me choose the right products without feeling pressured. The store was tidy, well-organised, and had a wide selection of high-quality kitchenware. Many thanks to Imaan for making my shopping smooth and pleasant.
Highly recommended!
May 14, 2026
Reply from ProCook - Solihull
We're delighted to hear you had such a positive experience at our Solihull store. We appreciate your kind words about our team's excellent customer service and are glad you found our store tidy and well-organized with a wide selection. Thank you for your high recommendation!
Amazing staff
Amazing staff , made me and mum very welcome , love shopping in this shop , the customer service we got was the best I’ve had from a shop in a long time
May 12, 2026
Reply from ProCook - Solihull
We're so happy to hear our staff made you and your mum feel welcome. We appreciate your kind words about our customer service!
Reply from ProCook - Solihull
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Solihull
We're delighted you enjoyed our selection and found our staff friendly.
Reply from ProCook - Solihull
We appreciate your positive feedback! We are so happy you loved our plates.
Fantastic service.
Fantastic service.
Great customer help, great advice, and a smooth experience from start to finish.
May 9, 2026
Reply from ProCook - Solihull
We appreciate you sharing your experience! We're so glad you received great help and advice, and had a smooth experience.
The quality of goods is excellent with…
The quality of goods is excellent with fabulous guarantees and the customer service is outstanding.
May 9, 2026
Reply from ProCook - Solihull
We're so happy you found our goods excellent and our customer service outstanding! Thank you for your kind words.
Excellent cookware and sales advice.
Great customer service.
The sales attendant was attentive, informed of the products and clearly loved her work.
May 3, 2026
Reply from ProCook - Solihull
We appreciate you sharing your experience! We're so happy to hear our sales attendant was attentive and knowledgeable.
Reply from ProCook - Solihull
We're glad you enjoyed our staff and product selection. Thank you for your feedback.
Reply from ProCook - Solihull
We're glad our staff was helpful and products easy to find!
Lovely shop and lovely assistants
Lovely shop and lovely assistants. It’s a pleasure to shop there.
May 6, 2026
Reply from ProCook - Solihull
We are so happy you enjoyed your shopping experience with our lovely assistants!
Reply from ProCook - Solihull
We appreciate your positive feedback! We are so happy our staff was helpful with your purchase.
Reply from ProCook - Solihull
We appreciate you sharing that our products were good and nicely displayed, and that our staff was helpful and friendly!
Excellent product explained perfectly…
Excellent product explained perfectly by staff member who is a credit to the organisation
May 5, 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you found our product excellent and our staff helpful.
Buying some new pans
Both colleagues who helped us worked really well together and were very approachable and knowledgable. They helped us with questions about pans and also a coffee machine! Very professional and kind. Would recommend
May 2, 2026
I love shopping at Pro-Cook you can…
I love shopping at Pro-Cook you can nearly always find what you’re looking for, customer service always excellent…. No complaints from me❤️
April 27, 2026
Reply from ProCook - Solihull
Thank you for your kind feedback!
You always seem to have the things I'd…
You always seem to have the things I'd like to buy
Staff are polite, helpful and happy to help.
My purchase this week was only a loaf tin but it simply doesn't matter,you always get the best service
April 28, 2026
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