Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... See more
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Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... See more
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... See more
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, United Kingdom
- 023 8268 1036
4.7
Excellent
250 reviews
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Reply from ProCook - Southampton
We appreciate your positive feedback! We're so glad to hear you received great service and that our staff were very helpful during your visit.
I thought this shop will be a lot more…
I thought this shop will be a lot more expensive than it turned out to be. I got some good quality grill stuff on an affordable price. Also the staff members were helpful
July 13, 2025
Reply from ProCook - Southampton
We're happy to hear that you found our grill items to be of good quality and affordable. We're also glad our staff was helpful during your visit. Thank you for your positive feedback!
Very helpful staff who sought out a…
Very helpful staff who sought out a best offer & combination on a pan set. Took their time & explained with demonstration. Very pleased indeed.
July 13, 2025
Reply from ProCook - Southampton
We're delighted to hear that our staff was very helpful in finding the best offer for you on a pan set! We appreciate you mentioning their demonstration and time spent.
Quality product and sensible price.
Quality product and sensible price.
Very helpful member of staff made this a most positive experience.
July 5, 2025
Reply from ProCook - Southampton
We're happy to hear you found our product quality satisfactory and the price sensible. We appreciate your positive feedback regarding our helpful staff member.
Very knowledgeable and helpful staff
July 7, 2025
Reply from ProCook - Southampton
We appreciate you sharing that our staff was knowledgeable and helpful! We're so glad to hear it.
Reply from ProCook - Southampton
We appreciate your positive feedback! We are so happy to hear our staff was very helpful, and you enjoyed the nice atmosphere to browse in.
Reply from ProCook - Southampton
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Everything was displayed well and easy…
Everything was displayed well and easy to look at.
Staff were pleasant and helpful.
July 1, 2025
Reply from ProCook - Southampton
We're so happy to hear that you found our displays appealing and easy to view! We appreciate your positive feedback regarding our pleasant and helpful staff.
Excellent professional service
Excellent professional service, understood exactly what I was looking for and found it quick
June 24, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this review! We're so glad to learn that you received excellent professional service and we quickly understood your needs.
Staff very helpful in the shop when…
Staff very helpful in the shop when deciding to purchase
June 14, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff were helpful when you were deciding to purchase.
Reply from ProCook - Southampton
We're glad our staff was helpful! We appreciate you taking the time to leave us this positive feedback.
Good service good quality good product.
June 16, 2025
Reply from ProCook - Southampton
We appreciate your positive feedback. We're so glad you enjoyed our good service, quality, and product.
We were given so much help and advice
We were given so much help and advice, almost unheard of these days. The gentleman who served us fully explained why some knives were more expensive & allowed us to try them. Also finding us the best holder for five we choose. I will definitely go back.
June 14, 2025
Reply from ProCook - Southampton
We're happy to hear that you received so much helpful advice and that our explanations were useful. We're glad we could assist you in finding the perfect knife holder. Thank you for your positive feedback; we look forward to your return.
Reply from ProCook - Southampton
We appreciate your recommendation and are so glad you enjoyed our great products and service. Thanks for your positive feedback!
Love a trip to ProCook
Love a trip to ProCook . So happy to see their shop in West Quay Southampton . Anything I have bought from them has been good quality .
June 11, 2025
Reply from ProCook - Southampton
We're so happy you love visiting ProCook and that you're pleased to see our shop in West Quay, Southampton. It's great to hear you've found our products to be of good quality.
Being allowed to just browse
Being allowed to just browse without being stalked by staff
A very nice young lady was able to answer all the questions we had and there was quite a few .
This resulted in for us a large purchase
We enjoyed the experience and will return when moved yo kit new kitchen out when we know what space we have to work with
June 10, 2025
Reply from ProCook - Southampton
We appreciate your feedback and are happy you enjoyed browsing without feeling pressured. It's great to know the staff were helpful and informative, leading to a significant purchase. We look forward to assisting you with your new kitchen in the future!
Reply from ProCook - Southampton
We're happy you appreciate our shop and kitchen utensils. Thank you for your positive feedback; we appreciate your taking the time to share.
Great customer service
Went into the new Southampton store in West Quay, and first impression blow away. The store was clean and tidy, and the customer service was excellent.
I need a new pots and pan set and speaking the Hassan the store manager I managed to get myself the professional stainless steel 6 piece set. Which i used as soon as I got home and it was excellent.
Thanks for your help!!!
June 11, 2025
Unprompted review
Reply from ProCook - Southampton
We're happy to hear that you were blown away by our Southampton store! It's great to know you found it clean and tidy, and that you received excellent customer service. We're glad you are enjoying your new professional stainless steel set. Thanks for your positive feedback!
Lovely shop in West Quay
Lovely shop in West Quay, the staff are knowledgeable and helpful and the shop is clean and well presented.
June 2, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to share your experience! We're happy to hear that you found our staff knowledgeable and helpful and that our shop was clean and well presented.
Very Positive Experience
I visited to find a new knife. I had a budget in mind and the assistant, MHAIRI, listened attentively to help me find a new Japanese knife. They were polite, friendly and knowledgeable. I left with a positive feel about ProCook and I was very happy with my purchase. I will definitely shop there again.
May 31, 2025
Reply from ProCook - Southampton
We're happy to hear that our assistant listened attentively to your needs and helped you find a Japanese knife within your budget. We're glad you had a positive experience and are happy with your purchase. We appreciate your feedback and look forward to seeing you again.
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