Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... See more
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Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... See more
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... See more
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, United Kingdom
- 023 8268 1036
4.7
Excellent
250 reviews
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Reply from ProCook - Southampton
We're happy to hear that we could be helpful! Thank you for your positive feedback; we appreciate it greatly.
Love Procook
Lovely to see a new store in my hometown of Southampton. Great prices, lots of choice, helpful staff
August 27, 2025
Reply from ProCook - Southampton
We're so happy to hear you enjoyed the new store in your hometown! We appreciate that you found our prices great, our selection vast, and our staff helpful.
Reply from ProCook - Southampton
We appreciate your positive feedback. We are so happy to hear our staff was helpful and friendly for you. Thank you.
Reply from ProCook - Southampton
We appreciate you taking the time to share your experience! We are so glad that our customer service was good and helpful to you.
Ask and ye shall not receive
I went in to get a mixer. The lady came across and asked if she could help. I explained what I needed and why. She smiled and walked off. It was very odd. John Lewis got my money instead. I went back later for a tray and the younger lady was far more helpful
August 24, 2025
Reply from ProCook - Southampton
We appreciate your feedback and are sorry you didn't receive the assistance you expected initially. We're glad the younger staff member was helpful during your return visit. We'll address your concerns to improve our service.
Popped in to the new shop rather than…
Popped in to the new shop rather than use online. Very helpful, knowledgeable and friendly staff as had an involved discussion re chef's knives, learnt a lot, and will return when have more time to try out the knife I was interested in store. Chief's knives are a personal thing and not every knife sits well in each person's hand and the way they use them. So trying it out in store is a great option. Obviously whilst there picked up one of those small items I didn't know I needed it until I saw it! Dough blade - so useful!
August 19, 2025
Staff were really helpful and helped me…
Staff were really helpful and helped me find just what I wanted. Quality at reasonable pricing
August 18, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and that you found what you wanted at a reasonable price.
Very good with nice and polite staff
August 8, 2025
Reply from ProCook - Southampton
We appreciate your feedback! We are so happy our staff was nice and polite, and we thank you for letting us know.
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy you found our shop well laid out with good quality and helpful staff.
Love this shop
August 6, 2025
Reply from ProCook - Southampton
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear that our assistants were very helpful.
Sales assistant was very helpful and…
Sales assistant was very helpful and knowledgeable
July 30, 2025
Reply from ProCook - Southampton
We appreciate your positive feedback! We are so happy to hear that our sales assistant was helpful and knowledgeable during your visit.
Reply from ProCook - Southampton
We appreciate your feedback and are glad you value our service and guarantee.
Reply from ProCook - Southampton
We appreciate your positive feedback! We're so glad you found our advice helpful, knowledgeable, and non-pushy, and that you received courteous, efficient service.
Fab shop.
Great service and very friendly staff!
So good to have a different cook shop in the city.
July 21, 2025
Reply from ProCook - Southampton
We're so glad to hear about the great service and friendly staff you experienced! It's wonderful to know you appreciate having a different cook shop in the city.
Reply from ProCook - Southampton
We're happy to hear that you found our website well laid out. Thank you for your positive feedback; it means a lot to us.
Good selection of products and fast and…
Good selection of products and fast and efficient service.
July 13, 2025
Reply from ProCook - Southampton
We appreciate your positive feedback! We're so glad you were satisfied with our fast, efficient service and good selection of products.
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