Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... See more
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Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... See more
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... See more
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, United Kingdom
- 023 8268 1036
4.7
Excellent
250 reviews
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Excellent service could not have been…
Excellent service could not have been any better very helpful staff with a great knowledge of what they are selling
I have bought a lot of stuff from procook it's well worth the money
September 27, 2025
Reply from ProCook - Southampton
We're delighted to hear about the excellent service and helpfulness of our knowledgeable staff! We appreciate you sharing that your purchases from us are well worth the money.
Our first visit
The first time my husband and I had visited your shop , we really liked it the lay out and the choice were good . It had a good feel to the store nicely lit as well . The two assistants were very helpful .
October 2, 2025
Reply from ProCook - Southampton
We're happy to hear that you and your husband liked our shop's layout and selection. It's great to know you appreciated the atmosphere and found our assistants helpful. Thank you for your positive feedback!
Reply from ProCook - Southampton
We appreciate your positive feedback! We are so happy to hear that our staff was friendly and helpful for you. Thank you.
Was able to test the product in store…
Was able to test the product in store and given various options. The assistant was helpful and did not pressure me to make any decisions
October 1, 2025
Reply from ProCook - Southampton
We're so glad you were able to test the product and were given various options in store. We appreciate your feedback regarding the helpful assistant!
Reply from ProCook - Southampton
We appreciate you letting us know our shop was lovely, well laid out and our staff helpful. We're so glad to hear it!
Very helpful and an excellent cast iron…
Very helpful and an excellent cast iron pot.
September 19, 2025
Reply from ProCook - Southampton
We're happy to hear that our cast iron pot was very helpful for you. Thank you for sharing your positive experience with our product!
I wasn’t under any pressure to buy
I wasn’t under any pressure to buy. Sales assisted waited until I showed an interest in a type of knife. Her knowledge was very good along with advice.
September 14, 2025
Reply from ProCook - Southampton
We're happy to hear that you felt comfortable during your visit. It's great to know the sales assistance and advice were helpful. Thank you for your positive feedback!
Kitchen shop
Friendly staff and a well laid out shop and staff are always very helpful
September 14, 2025
Reply from ProCook - Southampton
We appreciate your feedback and are so happy to hear you think our product quality is unmatched!
Always excellent service
Always excellent service, with excellent products. I’m so pleased that I now have a local ProCook shop where I can purchase items instead of ordering online.
September 14, 2025
Reply from ProCook - Southampton
We're so pleased to hear you consistently receive excellent service and products from us. We appreciate that you're happy to have a local shop now!
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our store and staff.
Great range of pans
Great range of pans, well set out shops with good lighting, fast and efficient service, good value for money
September 10, 2025
Reply from ProCook - Southampton
We're so happy to hear you enjoyed our great range of pans, well-organized shops, good lighting, and efficient service. We appreciate your recognition of our value.
Southampton Store…
The Southampton store doesn’t disappoint. Has a welcoming feel. Friendly and knowledgeable staff to guide you. Nothing is to much trouble for them.
September 7, 2025
Reply from ProCook - Southampton
We're so glad the store had a welcoming feel for you. We appreciate your positive feedback regarding our friendly and knowledgeable staff and that nothing is too much trouble for them!
Super cook shop
September 5, 2025
New Proshop shop opened in Southampton.
New shop opened recently, well laid out and very helpful staff. Purchased two electric salt and pepper item in a bamboo box. `I realised the there was a base cover missing and emailed the Care Department who responded immediately and sent a replacement directly to my home! What a great service and I will recommend ProCool to all my friends. Well done the Care team and many thanks.
September 2, 2025
Reply from ProCook - Southampton
We're glad you enjoyed your experience in our new shop and found our staff helpful. We appreciate your positive feedback regarding our Care Department's prompt response and replacement delivery. Thank you for recommending us!
Reply from ProCook - Southampton
We're glad you found a great selection and offers that you liked. Thank you for your review!
Reply from ProCook - Southampton
We're happy our shop's layout made it easy for you to look around. Thank you for your positive feedback; we appreciate it a lot.
Helpfull staff and good products
Helpfull staff and good products, highly recommended .
August 28, 2025
Reply from ProCook - Southampton
We appreciate you sharing your positive experience! We're so happy to hear our helpful staff and good products worked out for you.
By first greeting the customers and…
By first greeting the customers and smiling to everyone it does not matter whether your skin is. I love the stuff in the shop but the only way going to stop me going there is some of the staff.
August 31, 2025
Reply from ProCook - Southampton
We appreciate your feedback and time. We're sorry to hear that some staff impacted your experience. We will address this to ensure a welcoming environment for everyone.
Reply from ProCook - Southampton
We appreciate your positive feedback. We are so happy our staff was helpful, and that you enjoyed our excellent service.
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