Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... See more
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Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... See more
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... See more
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, United Kingdom
- 023 8268 1036
4.7
Excellent
250 reviews
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Alexandra was so informative
Alexandra was so informative , her customer service skills guided as to choose the produce . Such a asset to your team
November 9, 2025
Reply from ProCook - Southampton
We're so happy to hear that our team member was informative and helpful, guiding you to choose the product. We appreciate you recognizing their skills!
We purchased a set of three ProCook…
We purchased a set of three ProCook Professional Bi-ply saucepan with lids. The pans are great quality and reasonable in price. We are very pleased with our purchase and the help of the staff in the store in helping us decide.
November 9, 2025
Reply from ProCook - Southampton
We're delighted you are pleased with your ProCook saucepan set! It's great to hear that you found them to be of great quality and reasonably priced. We appreciate your positive feedback regarding our staff's assistance.
Sonia
The customer service is great.Yesterday was my third visit ,I purchased a frying pan i love all the items I purchase at precook great quality.
November 7, 2025
Reply from ProCook - Southampton
We're happy to hear that you are having a great experience with our customer service and products! Thank you for your positive feedback and for being a loyal customer.
Reply from ProCook - Southampton
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great products and helpful staff
October 31, 2025
Reply from ProCook - Southampton
We appreciate your positive feedback regarding our great products and helpful staff; we are so happy you enjoyed them!
Great having a Pro Cook store in Southampton
Pro Cook is a reliable brand that lives up to
Expectations. We are pleased they have come to West quay Southampton.
The staff are always friendly helpful and knowledgeable.
November 3, 2025
Reply from ProCook - Southampton
We're pleased to hear that Pro Cook meets your expectations! We appreciate that you're happy we've come to West Quay Southampton and that you find our staff friendly, helpful, and knowledgeable.
Good products and friendly staff
Good products and friendly, supporting staff. Pots and pans a bit pricey, but worth the money.
November 2, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our products and staff, even if the pots and pans are pricey.
Great customer service and very happy…
Great customer service and very happy with the electric knife sharpener
November 3, 2025
Reply from ProCook - Southampton
We're happy to hear that you received great customer service and are very happy with the electric knife sharpener! Thanks for the positive feedback.
Reply from ProCook - Southampton
We appreciate your positive feedback; we are so happy our helpful staff had what you wanted on display.
Excellent product range
Excellent product range, attractive special offers. Helpful staff.
October 23, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy you liked our product range, offers, and helpful staff.
Love ProCook reasonable prices and we…
Love ProCook reasonable prices and we got everything we wanted I will definitely be visiting them again.
October 5, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found everything you wanted at reasonable prices.
Great!
Really love Procook items! Sensible pricing for quality products! Even have a lot of promos to get discounts.
October 20, 2025
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review! We're so happy to hear that you love our items, find our pricing sensible, and enjoy our promos.
could find what i was looking for but…
could find what i was looking for but carly pointed me in the right place will be back soon
October 18, 2025
Reply from ProCook - Southampton
We're happy to hear that our team member was able to help you find what you needed. We appreciate your feedback and look forward to your return visit!
They always seem to have what I'm…
They always seem to have what I'm looking for, and more. I never come out of the shop empty-handed!
October 21, 2025
Reply from ProCook - Southampton
We're happy to hear that you find what you're looking for and more! It's great to know you always find something special. Thank you for your positive feedback.
Reply from ProCook - Southampton
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
excellent service
excellent service . assistant offered to take my first purchase to the counter while l carried on shopping . found a boxed item instead of the one l taken from shop & helped with further query ,
October 16, 2025
Reply from ProCook - Southampton
We're happy to hear that you received excellent service. We appreciate that our assistant was helpful and that you were able to find exactly what you needed. Thank you for your positive feedback.
Bought a pizza stone
Bought a pizza stone. Staff were very helpful, but as of yet have not used the pizza stone so can't give it a review.
October 16, 2025
Reply from ProCook - Southampton
We appreciate your feedback and are glad our staff was helpful. We look forward to hearing about your experience once you've had a chance to use the pizza stone!
Reply from ProCook - Southampton
We appreciate you taking the time to leave us this great review. We're so happy our staff was helpful and supplied the item you required.
Very helpful assistant
October 14, 2025
Reply from ProCook - Southampton
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great staff
October 13, 2025
Reply from ProCook - Southampton
We appreciate you letting us know about our friendly and helpful service; it means a lot to our team.
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